I have just received a half eternity starlight moissanite ring in white gold (1 carat - 10 stones). It looks lovely - sparkling in sunlight or artificial light. The way in which colours are dispersed... See more
Company replied
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See what reviewers are saying
I had a bit of a problem when I ordered a beautiful ring for my wife to wear on different occasions I.e when her wedding ring was being cleaned, adjusted, prongs fixed etc. But I ordered the wron... See more
Company replied
Brilliant! Excellent service, lots of information on the type of Moissanite available which was really helpful when it came to choosing the right ring for me. Kept us informed from when the order wa... See more
Company replied
Ordered an engagement ring 3 weeks ago (15 working days) and it arrived just as they said it was. Sent an email after 2 weeks just to get an update, got a reply almost straight away with news on t... See more
Company replied
Company details
Written by the company
Moissanite UK
Contact info
Elton House 5 Powell Street, B1 3DH, Birmingham, United Kingdom
- 01212330023
- info@moissanite.co.uk
- www.moissanite.co.uk
4.6
Excellent
258 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company , Excellent to deal with
Excellent to deal with , my wife lost A stone from her Moissanite ring , she contacted them for a repair , they were very helpful and sent a repair form via email, and we sent the ring off the day after , a few days later we got a very good quote for the repair , and we had it back within a week, looking like a new ring , thank you
12 August 2025
Unprompted review
Reply from Moissanite
Hi Dave,
Thank you so much for your kind words! We’re delighted to hear that we could help restore your wife’s ring and have it looking like new again. We know how special these pieces are, so it’s wonderful to know you’re happy with both the repair and our service. We truly appreciate your trust in us and look forward to helping you again anytime in the future.
Warm regards,
Moissanite UK
I previously ordered 2 rings
I previously ordered 2 rings, both were returned because they werent suitable. The customer service was questionable. At the time I was very unwell after receiving chemotherapy and I was quite worried the rings wouldn't fit me after my treatment. I finished my treatment and reordered knowing the ring would fit, and I would have my forever ring.
I woke to find this company had cancelled my order with no reason or rhyme.
I gave this company another go because their rings are beautiful...yet they treat someone with cancer so awfully.
2 July 2025
Unprompted review
Reply from Moissanite
Hi Lyndsay, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the challenges you've faced—both with your health and with your interactions with us.
We sincerely apologize that your previous orders didn’t meet your expectations and that your most recent order was cancelled for which an email was sent to you advising the item was out of stock. After multiple returns, our system may automatically flag certain transactions for review or cancellation. This is never a reflection on you personally, but rather a standard policy to help manage inventory and logistics.
we’re grateful for your kind words about the design of our rings and truly regret that the service didn’t match your expectations.
Kind regards
Moissanite UK
I recently purchased an engagement ring…
I recently purchased an engagement ring from this website, and I couldn't be happier with the experience! The ring is absolutely stunning – even more beautiful in person than I expected. The quality and craftsmanship are truly impressive. On top of that, the shipping was incredibly fast and hassle-free. Everything arrived in perfect condition and right on time. Highly recommend this site to anyone looking for a special piece of jewelry!
5 May 2025
Reply from Moissanite
Thank you Octavian, for taking the time to leave us a 5 star review. We are so pleased you were happy with the service speed and our customer support you received from us and that you are happy with your puchase.
Please remember that if you have any questions or concerns, we are always here to assist you.
Thank you again & kind Regards
Moissanite UK
I can’t praise this company enough! 5*
I can’t praise this company enough. The jewellery is so sparkly! I bought a 1ct heart white gold ring and it’s absolutely gorgeous! I wanted another ring to compliment it so Louise sent me a mock up of what they would look like together. So I purchased my 2nd ring!
Louise Allen is an absolute star! She couldn’t do enough for us. I sent the ring back to be sized on a Monday and it’s only taking 3 days from them receiving it back to being back on my finger!
Fantastic company, would highly recommend.
20 November 2024
Unprompted review
Reply from Moissanite
Thank you Karen for taking the time to leave us a 5 star review. We are so pleased you were happy with the service speed and our customer support you received from Louise.
Please remember that if you have any questions or concerns, we are always here to assist you.
Thank you again & kind Regards
Moissanite UK
I had a bit of a problem when I ordered…
I had a bit of a problem when I ordered a beautiful ring for my wife to wear on different occasions I.e when her wedding ring was being cleaned, adjusted, prongs fixed etc.
But I ordered the wrong size. I returned it as instructed.
Cheryl a Moissanite rep from the Newark, NJ U.S. store handle my issue completely.
Communication was fantastic, results were quick and reliable m. Questions were effectively and kindly answered
She is a ROCK STAR!!
Thank you Cheryl
27 January 2025
Unprompted review
Reply from Moissanite
Hi, you have left this review to the wrong company, we are based in the UK and have no affiliation to this Store in the US.
Kind Regards
Moissanite UK
Exemplary customer service
I encountered a couple of issues with a ring I purchased, but I can't say enough good things about this company’s customer support. Louise has helped me every step of the way - once when i lost a stone out of my eternity ring - this was replaced and returned so fast, and then when i broke my solitaire ring they have basically rebuilt it and returned it - all within a week. Their service has been truly exceptional, with quick responses and impressively fast return shipping. Would definitely purchase from this company again, safe in the knowledge that there is always someone willing to help if anything did go wrong.
8 August 2024
Unprompted review
Reply from Moissanite
Thank you Deborah, for taking the time to leave us a 5 star review. We are so pleased you were happy with the service speed and our customer support you received from Louise.
Please remeber that if you have any questions or concerns, we are always here to assist you.
Thank you again & kind Regards
Moissanite UK
Fantastic Quick Service!
Fantastic Quick Service!
They replaced a lost stone and polished up along with my other ring to give me back brand new looking rings and all for a very reasonable price.
Great communication also, would highly recommend, thank you!
1 July 2024
Unprompted review
Reply from Moissanite
Thank you Chanley, for taking the time to leave us a 5 star review. We are so pleased you were happy with the service and level of communication you received and for recommending us highly.
Thank you again & kind Regards
Moissanite UK
A wonderfully sized stone set in a…
A wonderfully sized stone set in a beautiful platinum ring. The service provided was fantastic and I received the ring far sooner than I expected
12 April 2024
Reply from Moissanite
Thank you Ian for taking the time to leave us a great review and we are so pleased you found our service fastastic and that we was able to supply your ring sooner than expected.
Thank you again for your order !
Kind Regards
Moisssanite UK
The best in this field web site is easy to navigate to…
The web site is easy to navigate to find precisely what your looking for, I’ve used this company quite a few times now and I’ve never been disappointed, I prefer moissanite to diamonds and this company is fast and trustworthy
25 March 2024
Reply from Moissanite
Thank you Tracey for taking the time to leave us a fantatc review and for all yor repeat orders. We are pleased that you found our website easy to use too. Enjoy wearing your Moisssanite and we look forward to dealing with you again.
Thanks Again !
Kind Regards
Moissanite UK
Excellent service
Our experience was fantastic shopping for an engagement ring. We booked an appointment and were shown lots of different options by Ellie who also designs the rings. She was kind, helpful and professional with absolutely no hint of pretentiousness. I would thoroughly recommend this company, everything arrived on time and in a beautiful box and emails inbetween were incredibly helpful. If you are getting engaged, I would thoroughly recommend this.
26 March 2024
Reply from Moissanite
Thak you Erica for taking the time to leave us a great review and that you found the whole experience excellet from start to finish. We hope you had a wonderful engagment and thank you for your order.
Should you need any assistance in the future, please do not hesitate to contact us and we will be happy to help.
Thank you again
Kind Regards
Moissanite UK
Very easy from start to finish
Ordered on Sunday arrived on Friday. Emails kept me informed. My Ring is beautiful I'm very happy
3 March 2024
Unprompted review
Reply from Moissanite
Thank you Lesley for taking the time to leave us a great review. We are pleased that you found our email updates about your order informative.
Enjoy waering your ring and thank you again for your order !
King regrards
Moissanite UK
Amazing bespoke service and gorgeous rings
We designed a bespoke engagement ring with Ellie and couldn't have been happier! Her customer service was brilliant, she was so patient and helpful, and the rest of the team kept us up to date at every point of production. The ring arrived yesterday and we are delighted with it - it's exactly what we wanted, it's perfectly made and absolutely beautiful. We'd highly recommend moissanite UK to everybody (and don't be put off by the website)! We would definitely use them again.
28 February 2024
Reply from Moissanite
Thank you Caroline for leaving us a fantastic review about our Bespoke Jewellery service, we are so pleased you found the whole process with us amazing and that you was happy with ll the updates. If you require any assitance in the future, please do not hesitate to contact us and we will be happy to help.
Thank you again for using us to create your ring !
Kind Regards
Moissanite UK
I cannot rate this company highly…
I cannot rate this company highly enough. If you’re looking for any stunning jewellery, at a very good price, then this is honestly there company to go to. The customer service is in another level too. Louise has been so very helpful and patient with me. 10* plus! Thank you
15 February 2024
Unprompted review
Reply from Moissanite
Thank you so much Lisa for fantastic review. We are so pleased you found us to be helpful and that you are pleased with your bespoke Jewellery. As always, if we can be of any assistance in the future then please do not hesistate to contact us.
Enjoy wearing your Jewellery !
Kind regards
Moissanite UK
Ring is beautiful
Ring is beautiful. Delivered on when they said it would be. Looking forward to buying more
13 February 2024
Reply from Moissanite
Thank you for taking the time to leave us a lovely review and we are pleased you are happy with the service and the ring. We are always here if you need any assitance in the future and we are always happy to help. Thank you again for your order !
Kind Regards
Moissanite UK
Outstanding service and quality
Initially, I was extremely impressed with the outstanding customer service and advice from Ellie. My jewellery arrived exactly on time and I was delighted with the product - truly a piece of outstanding quality. I would highly recommend this company and will certainly buy from them, in the future.
12 February 2024
Reply from Moissanite
Thank you Mrs O'Donnell for taking the time to leave us a fantastic review and we are so pleased that you found our staff to provide you with a great service. We hope you have many years of enjoyment waring your Moissanite Jewellery.
Kind Regards
Moissanite UK
Eternity ring…
My ring arrived on the arranged day and I have to say it is beautiful. I have purchased a solitaire ring previously and was and still am delighted with it. I also have to say the packaging was lovely too. I would not hesitate to recommend to others.
10 February 2024
Reply from Moissanite
Thank you for taking the time to leave us a fantastic review and thank you for purchasing your second peice of Moissanite, we are so pleased you found our boxes nice too !
Enjoy wearing your Moissanite !
Kind Regards
Moissanite UK
Bought from Moisannite a few times
Bought from Moisannite a few times, my wife loves the stuff. Always first class product and service can’t fault them
7 February 2024
Reply from Moissanite
Another great review - Thank you Ian ! and thank you again for yet another order, we do not doubt that we will be dealing with you again in the future and we love that your wife loves her Moissanite !
Always a pleasure dealing with you.
Kind Regards
Moissanite UK
Absolutely Stunning Ring
Absolutely stunning ring which came in a really high quality box. Second to none customer service! I can't believe that I hadn't heard of this company before, but I will most definitely be a life-long customer.
26 January 2024
Reply from Moissanite
Thank you so much for taking the time to leave us a lovely review!
We are so pleased that you was happy with your ring and the box it was supplied in and the kind words about our customer service. We look forward to dealing with you again in the future and thank you for your order.
Kind Regards
Moissanite UK
Absolute stunning
19 January 2024
Reply from Moissanite
Thank you Mrs Fowler for taking the time to leave us a fantastic review. Enjoy wearing your Moissanite and we hope to deal with you again in the future.
Thanks again
Moissanite UK
Great service ordered to be delivered…
Great service ordered to be delivered on Wednesday and there it was on Wednesday great thank you
16 January 2024
Reply from Moissanite
Thank you Shaun for leaving us a great review and we are pleased that you found our delivery was great and that you received your order when expected. Thank you again for your order and we hope to deal with you again soon.
Kind Regards
Moissanite UK
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