Mitre Sports International Reviews 882

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and suitability for various uses. Many also appreciate the excellent prices and the efficient, fast delivery service, with items frequently arriving on time or even ahead of schedule. The ordering process is generally described as easy to use, and people are happy with the overall experience. However, some customers also noted issues with the quality of certain products, particularly indoor footballs, which they felt had declined in recent years and did not last as long as expected. There were also occasional complaints about personalized items, where the lettering peeled off shortly after use, and some orders arrived incomplete or with faulty items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Quality

Consumers generally express satisfaction with product quality, noting items are as expected and of high... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Price

Customers had positive experiences with price, often highlighting great deals, excellent prices, and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Soccer Store

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

882 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(882)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took weeks to arrive

Took weeks to arrive, contacted yourself and told it got mixed up by a courier and would be sent that day via expressed delivery, waited 4 days and still nothing so contacted again and that's when the product got dispatched

3 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sion,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Excellent service from Mitre for…

Excellent service from Mitre for goalkeeper gloves for training, swift delivery, good communications and gloves seem to be good quality, good payment options very pleased

2 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

speed of delivery good

speed of delivery good. quality also great

1 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Simon,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 2 out of 5 stars

Ball was good but the name came off…

Ball was good but the name came off after a couple of days.

1 September 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Simon,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.
If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

The products came super fast and the…

The products came super fast and the communication from yourselves was very good

29 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Damian,

Thank you for your review!

It is wonderful to hear that your overall interaction with Mitre was a positive one. We hope to hear from you again in the future.

If you require any assistance, please feel free to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Quality of the product and speed of…

Quality of the product and speed of delivery

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Darryl,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 4 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sebastian,

Thank you for your review!

We are thrilled that the delivery met your expectations. If you require any assistance, please do let us know.

Kind Regards
The MItre Team.

Rated 5 out of 5 stars

Trusted Product & service

I order from Mitre often for my son's football practice as well as his team equipments. Always handled with efficiency & prompt manor, even I had issue with DPD delivery, they resolved very quickly. Quality of the products are without question, always top products in my opinion.

5 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi M DAVY,

Thank you for taking the time to leave such a lovely review! Our customer service team provides the ultimate customer experience, so we are thrilled that your overall interaction with Mitre has been brilliant. We value and appreciate all our customers and always aim to provide resolution to any issues that are brought to our attention.

Here at Mitre, the customer is valued.

Please always feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 1 out of 5 stars

DELIVERY A DAY LATE

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Metin,

Thank you for your review!

We would like to express our disappointment that your order was not delivered in the timeframe it was scheduled to be delivered. One of our customer advisors will be in touch shortly to provide some resolution.

If you require any further assistance, please do not hesitate to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, Good discounted price

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Fast international delivery

I was surprised and pleased how fast the ball was delivered to me (I live in the US).
Great ball too.

27 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Kenny,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 2 out of 5 stars

Very very slow with processing returns…

Very very slow with processing returns and a full refund plus postage costs occured. Tracking information shows it has been returned. Returns pre-printed is was not correct.

26 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Deepak.

Thank you for your review!

It is disappointing to hear that your experience with Mitre has not been to your satisfaction. Our customer service team have been in touch to get this resolved as quickly as possible.

If you require any further assistance, please do let us know.

Kind Regards
The Mitre Team.

Rated 5 out of 5 stars

Top company, but nothing is infallible.

I own 8 Mitre balls and rate the company and footballs very highly. Unfortunately this latest ball goes flat overnight. However Mitre have offered to replace the ball so I have to give them 5 stars.

26 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Chris,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Cory,

Thank you for your review!

We're happy to hear that you received your order quickly. It is always wonderful to hear that our customers are happy with our service.

If you require any further assistance, please do not hesitate to get in touch.


Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Quality football and fast delivery to…

Quality football and fast delivery to the USA. Very happy with the complete service provided.

22 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi George,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

HI Carolyne,

Thank you for your review!

We're happy to hear that your transaction was smooth. Thank you for sharing your positive experience with us; we appreciate it.

If you require any further assistance, please do not hesitate to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Fast dispatch, proper storage

Immediate dispatch and the ball was partially inflated, as it should be when stored. The ball itself, great as expected

18 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mr Alkiviadis Symeonidis,

Thank you for your review!

We're happy to hear that the dispatch was immediate and the ball arrived in good condition.

We appreciate your positive feedback about the ball's quality; it's great to know you're satisfied!

If you require any further assistance, please do not hesitate to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Great football

Great football, stays pumped up unlike a lot of other brand footballs.
Had a few mitre balls always best quality

20 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Matt Burkett,

Thank you for your review!

We're happy to hear that you find our footballs to be of great quality and that they maintain their inflation well.

We appreciate your long-term support and thank you for your positive feedback!

If you require any further assistance, please do not hesitate to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

I had an issue with an item and the…

I had an issue with an item and the response was excellent. Speedy reply and a full replacement.

11 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Lu,

Thank you for taking the time to leave such a lovely review! Our customer service team provides the ultimate customer experience, so we are thrilled that your overall interaction with Mitre has been brilliant. We value and appreciate all our customers and always aim to provide resolution to any issues that are brought to our attention.
Here at Mitre, the customer is valued.
Please always feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 5 out of 5 stars

Item shipped promptly and received…

Item shipped promptly and received internationally in 4 days. Excellent all round service

19 August 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Ishaq

We're happy to hear that you received your item so quickly!

We appreciate your positive feedback regarding our prompt shipping and overall service.

Thank you!

Kind Regards
The Mitre Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look