Missguided Reviews 

The jeans length was shorter than expected. The material is decent, just not as sturdy as I hoped.

If I could leave zero stars I would ! Absolutely no return policy for customers what’s so ever ! They tell you to pay for the return with certain carriers and if you don’t you won’t get refunded and then you have to send them a photo of the label and tracking number etc and then they say if it’s not satisfactory then they won’t refund basically! I have never known a complaint not provide a QR Code for returns ! Absolutely disgusting ! I will never shop with missguided again ! And begrudge giving them 1star .

Just not worth it. I learned my lesson never shop with a company who does not provide a prepaid shipping label. Because I was returning denim, shipping was over $13.

Not ordered anything. Wrost products

Ordered several items, took forever to receive. Trying to return anything back is a complete nightmare, so frustrating, it's pretty much impossible and after reading all these reviews with having to pay for returns and not receiving a refund have decided to keep the items and sell on otherwise will certainly be out of pocket at least hopefully will get something back. Customer service is shocking just a generic email with false information. Never will I purchase from them again. My advice...AVOID!!!

I ordered a white lace dress with bell sleeves from Missguided. When the dress arrived and I tried it on, the sleeves were huge and overhung past my fingertips. I started the returns process which was a nightmare. I was constantly having to email them then wait weeks for a reply. Eventually, I had to take photographs with a tape measure on the garment to show the problem, which I did, then wait weeks again for a reply. Eventually, they said to return the garment but they wouldn't reimburse me for the cost of the return postage. I had to chase them up for weeks again regarding my refund, I then received an email asking for proof of postage. Luckily, I'd screenshot the tracking emails from Royal Mail which showed the items journey and even a photo of it at their depot. Still no response from them so I had to email again asking for my refund.
A few days later, I received a reply saying I'd get a $19.99 refund, yet I'd paid $5.22 postage for the item to be sent and nearly £4 for it to be sent back to them.
It's outrageous when the item they sent is manufactured incorrectly, with the sleeves being 4 inches longer than a normal sized ladies sleeve. How are women expected to wear this dress when the sleeves overhang past their fingertips by 4 inches?
So buyer beware, the item you receive may be totally the wrong size, looks nothing like the photograph or is flawed but you'll have to pay the postage both ways if you want to return it. A Chinese company masquerading as a British company with no qualms about sending you inferior, missized ladies clothing.

I’d give them less than one star if I could. I ordered a jacket which was huge so had to return. Went on their portal to see how to return. Returns are payable by the customer. So I paid evri for the return then went to print label at the shop. You have to put the bar code and a photo of the parcel on their portal. I got the address on their return portal. Just received an email telling me it’s a different address and it does not match the tracking number. Absolute scam. They have changed the postal address so it will not now get to the correct person or address. I’m absolutely livid. I’ve emailed customer services twice now. Don’t buy anything from them. I know they have been bought out by Shein but even Shein are better than this rubbish. They need to get better with their customer services. Terrible !

Don’t order from if based in the UK.
I made an £80 order and it took about 3 weeks to arrive.
Good quality clothing but sizing way off so needed to send all 3 items back.
Problem is they don’t have a returns procedure for the UK.
You have to contact them to ask and they tell you to return via Royal Mail at your own expense!!
Cost me £9 to send via tracked.
You cannot upload the returns information on their returns page as it will not accept it. It only lists Evri (which they don’t use) and UPS and DHL. You also have to return to a random person in Walsall with no proper returns note inside just a hand written note.
I then had to chase them for a refund after a week of receiving the parcel. Had to send the proof of return postage receipt to customer services before they acknowledged my return and refund.
Very stressful and would never buy from again!!!

AVIOD - New company that's brough the name.
The returns go back to a Name not a business.

A silly returns process, you have to update a photo of the label on the parcel, you have to upload tracking number. If not done they do not refund you.
Then when you provide this information at a later date, they do not refund all the items.
SCAM

Awful, cannot speak to anyone in customer service. Ordered my items a week ago and no update. The website states delivery within 5 days. Absolute lies!! I want my money back you scammers.

WORST COMPANY EVER! Not even worth one star. Do not order!! Has now been taken over by Shein. Takes forever to arrive even though it says 5 working days. Quality is horrendous. No item is as described. They have a ridiculous return process that they do not respond to. Been waiting since November for a refund! Absolute joke!

Absolute crap, over £100 on shit that comes off shein, nothings the right size, looks like costume clothing. Waste of money and time.

Terrible experience! Paid via PayPal and they have no option of contacting them if you are not a registered member on their website! I ordered 3 weeks ago and no update that it’s been dispatched at all and no way of contacting them! SHAMELESS and DISGRACEFUL. This is actually fraud!!!

Wish I knew and read the new reviews that this was sold on to SHEIN and the delay in shipping - it has been nearly 2 weeks now and no update on the parcel. Including paying shipping costs.
Loved missguided before but will completely avoid in future.

Following on the parcel Finally did arrive and the items are shocking such poorly quality and an awful chemical smell - nothing at all like the pictures at all and after reading the reviews now for the returns process going to take this one on the chin and accept failure on my part! Just really disappointing as it use to be so good. The advice I give is to Avoid!

I want to return my order they make it impossible. Do not use them the clothes are bad quality. You can’t contact them. I phoned to be cut off several times. My account with them shows no order so I have no order no so can not get any information to return my order. Do Not Use Them

So I had no idea about Missguided going into liquidation in 2022 and now work with Shein.
I would never have come on here if I decided that I wanted to keep the jacket which is nice , lined etc but I decided nearly £40 was just a bit much when I didn’t really need it. So was going to send back. Instantly when I went through the refund process, they took off £7 from what I paid and said I’d get just over £30 back. I thought they’d send a shipping label for postage, they don’t, you have to write it on yourself I think then pay for the postsge?! Tbh I’m completely confused what I have to do and by reading all the 1 star reviews on here I can’t believe how many people have not been refunded after returning their order.
So I’m not returning the jacket as it looks like a nightmare and I probably wouldn’t get my money back less very expensive postage!! Terrible customer service.

Shocking!!! Did not know missguided was now shein. Took an age to arrive which I wasn't warned about, every item was that awful cheap shiny material, not as described AT ALL then to top it off have to pay to return, and follow a ridiculous amount of steps to prove I have done so! I wish I saw these reviews first!! Will absolutely never use again and do not recommend. AVOID

Wish I'd read these reviews before ordering! The clothes are not just terrible quality (I've since found out Missguided were bought out by SHEIN so that's probably why), I had the exact same problem as others - THERE IS NO RETURN PORTAL. You have to go to a courier website and pay to send (not return - send) the parcel back to them. This includes figuring out weight, dimensions, insuring it to the value of the order, etc. - things that would (and should) all be handled by a professional return portal like on, I don't know, EVERY OTHER CLOTHING RETAILER'S WEBSITE. Having now read the reviews and seen others don't actually get their money back after returning, I'll save myself the additional return cost (which is nearly £10 FYI - usually no more than about £4 deducted from other retailers), and try to resell these shoddy items secondhand to recoup some of my cost. I'm shocked tbh - this used to be a good shop, and now its unprofessional and sweatshop-esque. I highly recommend you DO NOT BUY.

Wish I could give no stars. I ordered a pair of jeans for my daughter over a month ago, they haven't arrived.

Shoppers beware, wouldn't touch them with a barge pole total scam 😒

I’ve been a Missguided customer for years and never had major issues until now.

I recently returned a dress due to poor quality and bad fit. I followed their returns process exactly, met all criteria, sent the item back, and kept both postage and tracking receipts. However, their returns portal repeatedly failed when uploading the required images.

I contacted customer service multiple times via chat and email, but there is no way to speak to a real person. I only received automated or error responses, with no resolution.

Missguided have the returned item and my money, yet I still haven’t received a refund. Being stuck in an endless loop of chasing is completely unacceptable. I would not recommend ordering from them.