Missguided Reviews 

Placed an order in the 1st of May, never received it.
Firstly I wasn’t aware this would be shipped from china.
I initially messaged customer support to ask for a tracking update, they sent me the tracking number which is when I realised it was being shipped from china. Since the 8th of May the tracking hasn’t been update so I assumed lost. Customer support just told me to wait. I opened a dispute through Klarna as that’s how I paid but so the payment is currently under dispute, however customer support is refusing to help or refund me.

AVOID

Bought an item that’s poorly made. Massive hole in the lapel of a night gown, where it has not been sewn properly. Like others the return is confusing and looks like I have to pay to return. Emailed to query and they asked for more pictures. Now nothing. I’d never order from here again!

I would give it a minus bit that's not possible please do not order from here at all. You will never get your refund you will be fobbed off and not replied to.. that's if you can figue out how to return! Clothing is hurrendous..customer service is diabolical! Please save your time and energy and money!!!

I ordered 2 dresses for a wedding. Wanted to return 1 dress but there is no clear guidance on how to return? It gives the return address but evri want a QR code (which is a company advised by them to use with returns). I have asked for help with this but customer service is ABSOLUTELY APPALLING. I want to speak to someone and there just is not an option for this? I’m not out of pocket for a dress I do not want and cannot return?

If i could give it a 0 i would. I wanted to return a big order as it cost over £50 and when trying to do this the return portal didnt work even putting in the order number correctly. I went and asked customer service and what a load of bullshit they are. Not helpful i had to pay over £5 for a return £7! For a return is crazy! . Not worth it go to boohoo instead or even shein.

Appalling ...ordered a pullover jacket - extremely poor quality, makred up from some Chinese Sounding manufacturer....it's awful. Returns policy is deliberately obstructive...I am not going to bother, which is what they hope for, I'm sure. Would re-sell on Vinted, but it's so shoddy I would be embarrassed to do so. Lesson learned.

omg what a rip off company I have tried on several times to get a refund and I have proof of returns they say you have been sent a refund no no I have not what a rip off company never trust this company

After placing my order it took longer than it said to come, the payment to make my order was a massive issue resulting in two of the same order coming. Therefore had to return one of these and the process to do so took so much of my time, effort and money it’s ridiculous. They do this so you lose out on money as it’s too much effort to send back however I will be returning my item and I wouldn’t be surprised if they didn’t give me my money back! They have lost a customer and I will NOT be ordering from here ever again nor will I recommend it to anyone. I contacted them as when sorting out my return they don’t give you a label or qr code and expect you to sort it out yourself which they provide no information for.

I will never order again from these. It took ages to come as it’s now not uk it comes from china. The quality was awful. The returning process was a nightmare. As you had to pay for the label then upload tracking details to them for be told incorrect details. I sent them numerous emails saying I paid over £5 to return have proof of purchase and tracking. I think they were exp me to just forget about it. Then it took ages for the refund finally to hit my account.

DO NOT buy from here if you plan to return items. Chasing a refund has been an absolute nightmare. Well over a month of emailing back anf forth, speaking to different members of the team and I'm still sorting out a refund. I'm told a refund has been provided yet the amount is still not reflecting in my bank and it's been over the 5 day period. I want to escalate both this company and Boohoo to small claims court. Awful customer service experiences on both.

Update June 2026: team claimed they have given the refund. Got in touch with paypal who said refund has not gone through from them, it has been WEEKS.

AVOID.

Worst ever retailer to shop. Item was not at described. Trouser has two defects on it. Returns and refund process too complicated, no help at all from them. I would not recommend at all. Please avoid missguided!

If I could give zero stars I would.
No confirmation of order, and when it did arrive was of very poor quality.
To return you have to pay the highest shipping fees, no cheaper alternatives, so pointless as most of the refund would be gone on return delivery.
Avoid, avoid, avoid!

I would looove to give this 0 stars if I could! Ordered through Missguided and was labelled as a oversized t-shirt that says ‘Summer Forever’ but actually it says ‘Sumwon Forever’ which is the name of the Shein-like company. The material is also diabolical - it’s the same material as a netball vest but worse somehow.

What tops all of this off is that I have had to pay £5 of my own money to do a return which is insane in 2026. I’d keep it and resell it on Vinted if the quality wasn’t so bad.

Won’t be ordering from here again.

Anyone know how to complain higher still no sign of my refund after chasing customer serves and sending proof or return?

They never delivered my parcel and they said they did. Felons ! Should not be allowed to sell . Customer service should take action .

I contacted Missguided to arrange a return and initially received a response with a return address, but was told I had to cover the postage myself. Most companies now provide prepaid return labels, so had I known this, I wouldn’t have placed the order—especially when returning multiple items.
I’ve now returned the items and provided full proof of postage, but despite emailing three times, I’ve had no response. It feels like my emails are being ignored to delay or avoid issuing a refund. Very disappointing experience, and I won’t be ordering from them again.
I will let paypal know in order to get my refund back and I will post this all over my Instagram following and tiktok.

Awful non-responsive customer service that just ignore your emails despite saying they will respond within 24 hours, that's a joke! The returns policy does not state anywhere that the customer pays for return postage but they do. Just wondering if anyone actually ever receives their refund? Honest advice would be to AVOID this SH*T SHOW

Wtf happened to Missguided? Obviously didn’t realise it had been taken over by a cheap awful company and now the quality is DIRE with inflated prices and you’ll wait 100 days to even get your items.

It took over a week for the item to be delivered and when it finally arrived it was damaged. Had to pay for it to be delivered and pay again for it's return. Appalling! They provide defected clothing but expect you to cover the cost. If I could give zero stars I would. I don't recommend this company, as there are far better ones out there that have better quality clothing and a fairer returns policy.Particularly, if items arrive damaged.

Ordered an item - returned it tracked delivery and they’ve decided not to refund me. So taking it to my bank now. It’s been weeks!!!!

Thieves and clearly scammers - wish I had checked trustpilot!!!!!!!

What happened to the good old Missguided??!!

I don’t even want to leave one star.

This is fraud and theft of my money!!!!!!

I will be reporting and making sure anyone I know avoids like the bubonic plague