Danny from Wakefield was lovely and fixed the problem with our shower very quickly. He took plenty of time to explain what the problem was and highlighted other issues relating the placement of valves... See more
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The repair was visited by Engineer Paul J. He completed the repair very quickly and was incredibly kind, polite and friendly throughout.
We're very pleased with the excellent service. Would definitely recommend him and his work.
Thanks.

Reply from Mira Showers
The engineer Peter arrived on time and replaced the new on off switch. I found Peter very professional, knowledgeable and helpful. I would also like to add that I have spoken on the telephone to two ladies from the Mira call centre who were very knowledgeable and helpful.

Reply from Mira Showers
Kyle attended promptly, having advised me of his expected arrival time beforehand, he quickly identified the issue and rectified it. Totally satisfied customer, well done Kyle!

Reply from Mira Showers
A fantastic experience with Dale from Mira, who was really warm and understanding about our concerns for our shower unit and was really transparent with what he was replacing. As an added bonus, he did the job expertly and quickly, while providing some of the best customer experience I've ever received. Genuinely faultless.

Reply from Mira Showers
When I rung and explained the situation your help desk dealt with things very efficiently and gave me a date the engineer to visit.
James Young advised that he was on his way which was very helpful. He resolved the problem, explaining how he dealt with it and advised some useful information for managing the shower in very hot weather. Top Man!

Reply from Mira Showers
When Kyle the engineer came I was about to cancel as I'd only got the notification the evening before of my time slot and my son was on nights. But Kyle came in, asked about tge problem and said he wouldn't make any noise, but he was sure he new what the problem was and could fix it in minutes, which he did. Very pleased.

Reply from Mira Showers
Danny from Wakefield came round to sort our shower issue. He instantly diagnosed the problem and sorted it straight away. Great service all round

Reply from Mira Showers
Booked professional from Mira showers as my shower was not stopping when prompted.Steve R came in promptly at the time advised.Check the shower,indicate what the problem might be and fixed the issue leaving everything behind as he found it.
Perfect service.
I will recommend.

Reply from Mira Showers
I purchased a mira shower for my dad we had an issue with it , I called Mira , we had an engineer booked in within 3 days , Kyle our engineer was absolutely amazing he was quick polite and extremely efficient and did the repair , he certainly new his job , this is why i always pick Mira showers for engineers like Kyle and a name you can trust , thank you Kyle x

Reply from Mira Showers
Arrived on time. Full explanation of protocol. Well executed in replacing old leaking shower. Kyle superb in undertaking the task at hand

Reply from Mira Showers
Really helpful and friendly customer service on the phone (setting up the repair - Tatsy) and in person (during the repair - Danny from Wakefield). Repair was completely quickly. Was able to come a day early to complete the repair.

Reply from Mira Showers
Very pleased with the service from Mira. The appointment was well organised and I received clear updates about when the engineer would arrive.
Danny, the Mira service engineer who attended, was excellent. He arrived within the arranged time, was polite, professional and very knowledgeable. He quickly identified the fault with our Mira electric shower, explained clearly what the problem was and what needed to be done, and carried out the repair efficiently.
He made sure everything was working properly before leaving and left the area clean and tidy. Excellent service from start to finish. I would definitely recommend Mira and, in particular, Danny for his professionalism and excellent workmanship.

Reply from Mira Showers

Reply from Mira Showers
Very quick service engineer come out very quickly his name was brian got everything sorted with my shower

Reply from Mira Showers
I explained to Courtney what has been happening with the shower and listening to me, he explained what the cause could be.
He then carried out a thorough examination of the shower, did tests and said he is going to change the vaulve, which he did. He carried out tests again and he also changed the hose and shower head.
I am pleased with the work done and the information he gave me.
Thank you Courtney for your patience, when the bathroom needed to be used by my elderly mother, my mother thanks you also.

Reply from Mira Showers
He is absolutely amazing Steve R Wonderful engineer with amazing knowledge and mended it so quickly. So polite and professional

Reply from Mira Showers
Very helpfull and friendly respectful to our our property would recommend to any other customers

Reply from Mira Showers
Danny from Wakefield was lovely and fixed the problem with our shower very quickly. He took plenty of time to explain what the problem was and highlighted other issues relating the placement of valves close to our shower. He was extremely patient with my 3 year old little boy who was asking him lots of questions about what he way doing and why. Overall a very quick resolution and fantastic customer service.

Reply from Mira Showers
Our Mira shower stopped working and was within its warranty. But we couldn't find the receipt.
Luckily, we have them all of the shower details and they were able to track it down with no receipt.
They sent an engineer out to look at it and he fixed it straight away.
Only took about 40 mins and was completely hassle free. Big thanks to Steve R.
Great customer service.

Reply from Mira Showers
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