Really poor customer service. Ordered an item and hoped for it to come by the weekend, paid extra for 1 day delivery. Got an email on Wednesday saying my order is packed and shipped. Didn’t get a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Really poor customer service. Ordered an item and hoped for it to come by the weekend, paid extra for 1 day delivery. Got an email on Wednesday saying my order is packed and shipped. Didn’t get a... See more
Company replied
I have a faulty playmat. I contacted customer service over a month ago on 11th December. They asked to provide pictures and order number which I did. Since then I have heard nothing back. I’ve cha... See more
Company replied
We had ordered a moonie cappuccino bear for my daughters first birthday present. This was a pre order item but the customer service team were brilliant at updating us through out it's progress in ship... See more
Ordered the safari milestone cards. They arrived within expected time frame and are such good quality. They are beautifully boxed and came with an added thankyou card and some sweets! Such a nice adde... See more
Mimibear, find the latest, high quality at reasonably priced products for all things baby related. From Muslins to clothing to Nursery inspo. Free shipping
IP6, Great Blakenham, United Kingdom
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of my favourite places to shop for my little one. Absolute quality items!! So far got the large padded play mat, the baby gym with two lots of the hanging toys for the gym and bean bag and pouffe on its way... cannot fault any of the items hence the repeat purchases. Don't hesitate just do it, so worth it and your little one will love it! ❤️
I am so happy with my overall experience buying from mimibear, when I had a concern with my order they responded the same day and was so lovely and polite, and the actual clothes are so amazing they are such great quality and beautiful pieces, I will be placing many more orders with them
We love this shop and our moonie bear! Customer service is great and shipping fast for international
We had ordered a moonie cappuccino bear for my daughters first birthday present. This was a pre order item but the customer service team were brilliant at updating us through out it's progress in shipping. The bear itself was beautifully packaged and we've been introducing it into the bedtime routine. It's a wonderful addition and so far my little girl loves it! The fact it restarts the cycle when she becomes unsettled was the selling point for me and already I'm noticing less wake ups during the night.
The most beautiful baby products from nursery decor to all the ‘must have’ weaning and meal time accessories.
Ordered the safari milestone cards. They arrived within expected time frame and are such good quality. They are beautifully boxed and came with an added thankyou card and some sweets! Such a nice added gesture from a small business that you dont get from big brands making each purchase feel personal. I will definitely buy from here again and would highly recommend to all mamma's or mamma's to be out there💙 thank you again xx
Perfect swaddle for our newborn. So pleased with the swaddle we ordered and love that it comes with a headband. Perfect in every way, easy to put on baby and great quality. Would highly recommend and will definitely be purchasing again from you. Thankyou!!
Quick service , however the box arrived completely UN SEALED at the bottom , fortunately the post office had the sense to put another piece of mail on top with a rubber band !!
I ordered 2 things, a playmat and play gym.
I changed my mind on the colour of the playmat and they changed the colour of my order promptly with no issues.
It took a while for them both to arrive as the original order never arrived.
The playmat was and still is great (5ish months later) however the play gym arrived broken. A new one was ordered which was fine, I was happy to wait for it. Although the replacement never turned up. I emailed and it was reordered again.
Again, it never turned up. I asked for a refund which was sent promptly.
Never had an issue with communication, just the item actually arriving. I’ve ended up glueing the original item back together, which When you spend nearly £50 on something, you don’t expect to be doing.
Shame as other items on the website look lovely however I’m now put off from ordering again incase it doesn’t turn up or arrives broken!
Absolutely love my babies bunny romper he gets some many comments when wearing it, the quality is fantastic and it keeps him all snug and warm when in his pram
. Mimi Bear provided a very easy transaction will definitely be buying my baby boy more from them 😁
Great products came exactly how shown in pictures ! Shoes were perfect for baby’s feet soft and comfortable.
Lovely quality product and excellent service. The swaddle and top knot are gorgeous. Will order again thank you
I bought the soft play mat & ball pit bundle & am so happy with it! Quality is lovely and the mat makes a good place for my 3 month old to use his play gym or do tummy time.
We love our sons ball pit, the perfect Christmas present. Such high quality and a gorgeous colour. Speedy delivery. Excellent communication. Definitely recommend
Bought the Moonie bunny from here quick delivery amazing product will definitely buy from here again
We brought a ball pit and play mat and I couldn’t recommend enough the quality is amazing and my wee girl is only 8 months and loves it.. great present. Xx
The ball put packages are amazing the material is beautiful and so soft I love it perfect for little ones! I also had to contact the team about delivery and they were ever so polite and kind in their quick response also.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.