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Rated 1 out of 5 stars

Really poor customer service. Ordered an item and hoped for it to come by the weekend, paid extra for 1 day delivery. Got an email on Wednesday saying my order is packed and shipped. Didn’t get a... See more

Company replied

Rated 1 out of 5 stars

I have a faulty playmat. I contacted customer service over a month ago on 11th December. They asked to provide pictures and order number which I did. Since then I have heard nothing back. I’ve cha... See more

Company replied

Rated 5 out of 5 stars

We had ordered a moonie cappuccino bear for my daughters first birthday present. This was a pre order item but the customer service team were brilliant at updating us through out it's progress in ship... See more

Rated 5 out of 5 stars

Ordered the safari milestone cards. They arrived within expected time frame and are such good quality. They are beautifully boxed and came with an added thankyou card and some sweets! Such a nice adde... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Mimibear, find the latest, high quality at reasonably priced products for all things baby related. From Muslins to clothing to Nursery inspo. Free shipping


Contact info

3.5

Average

TrustScore 3.5 out of 5

761 reviews

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Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Padded playmat

Absolutely love our padded playmat for our little girl! Will last her the next couple of years as she grows which is amazing. I love that the sides are built up so as she learns to roll, she won’t be able to fall out. Perfect 😍

5 June 2022
Unprompted review
Rated 5 out of 5 stars

Perfect gift

Ordering was easy & any queries I had were responded to promptly & in a very friendly manner. The bear is too cute & I can’t wait for my new granddaughter to be born to see her with it.

11 May 2022
Rated 5 out of 5 stars

Ball pit and play mat

Great company! Their products are adorable my six month old and HUSBAND find the play mat so soft we all lay down on it for hours. My daughter loves the ball pit, it came with so many balls I only put only half in it so I can switch it out and clean the dirty ones! Definitely a good baby shows gift

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Perfection.

Ordered a swaddle wrap for our baby Granddaughter. From ordering to delivery it was seamless with updates along the way. Extremely pleased with the service a product recieved. Beautifully presented and well packaged. Will purchase again.

10 April 2022
Rated 1 out of 5 stars
Mimi-Bear logo

Reply from Mimi-Bear

Hi Kath,

Apologies you feel this way, I have found your ordered which was placed 29/03 a preordered pool. This item has been purchased on a preordered basis (please check your confirmation email) this means when it arrives to us you will receive a dispatch email.
You are more than welcome to email us at hello@mimi-bear.com to see the status of your order.
Thanks

Rated 5 out of 5 stars

Great quality products!

Love this shop! Purchased a few things from here and they’ve been great quality every time!

We’ve bought a play mat and milestone blanket. Both items are super soft and arrived in the time said!

I’ve recommended to friends who have purchased from here too and have said the same things about the items they bought. Will definitely be purchasing from here again

4 April 2022
Unprompted review
Rated 2 out of 5 stars

Dirty mat and damaged box on delivery

Ordered a MiiiMi Padded Play Mat for my newborn. It took 4 weeks to arrive and when it did, it was scrunched up in a damaged cardboard box. We’ve found a few marks on it and pet hair. After mentioning this to customer service, they assured is that the mats come straight from the supplier and it couldn’t have been used prior. If that’s the case, I suggest the company need to vet their suppliers and check they’re up to standard. Ideally would have wanted to send this back but as stated on the website, returns are at the customers’ own expense, so it would cost us more than half of what we paid for the play mat to return it.
I then contacted customer service (as the mat came with zero information/paperwork) to ask how I could go about washing the mat but no answer The website says the mat has a removable cover but I can’t see where I can remove the cover of the outer ring. Quite disappointed in the service from this company so far.

1 April 2022
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi Emily,

Apologies you feel this way. We do state on our website that all our Miiimi kids products take 2-4 weeks to be delivered due to being made to order.

I can assure you that the item was sent brand new from our suppliers, we have to fold the playmats into boxes as they are too big to send any other way.

Our customer service team usually reply within 72 hours, on review I can see you emailed today at 10:34 so customer service should reply within this time frame.

The playmat has a zip at the bottom of it & you have to remove the inner foam & the rest goes in the washing machine.

Again as mentioned you are more than welcome to return.

Thanks
Hannah

Rated 5 out of 5 stars

I recently purchased the milking it…

I recently purchased the milking it romper, straight away I received a personal thank you email. When my order arrived it was packaged again with a personal touch. The quality is gorgeous and can’t wait for my baby boy to arrive to put him in his little outfit. Really friendly service and look forward to purchasing again soon.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

5* customer service

I bought some beautiful stacking cups for my 2 year old. I got an email thanking me for my order which was more personal than your standard email and sweets in my package (win, win). Overall, great customer service for a beautiful product.

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Best playmat! A newborn must have.

My daughter is 9 months and I have to say one of our best purchases was the play mat we got from you. It’s been so perfect for every stage… laying as a newborn, tummy time and learning to sit up. It’s moved from room to room and so practical. The best thing of all is it looks so pretty! Thank you x

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous baby products

The items came so quickly and were as described. I love the selection of products at MiMi Bear, so couldn’t wait to put my first order in when they were running a promotion recently. I will definitely be ordering again!

15 March 2022
Rated 5 out of 5 stars

Fab helpful service

Ordered twice already and the service has been amazing. Super fast delivery and they’ve really helped secure what I was after as they were selling fast!!

9 March 2022
Unprompted review

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