www.milletsports.co.uk 

Quick answer at messenger, and delivery right on time

Honestly, you really should avoid doing business with this company, their incompetence in the area of customer service is beyond a joke.

I ordered some boots and within 30mins of the order being confirmed I wanted to make a small amendment but was told this was impossible as they were already packed awaiting dispatch. I was informed that my only course of action was to accept delivery and return the boots at an additional cost to me of £2.50.

After receiving no notification of delivery this morning, SIX days later, I went to the order tracking page of the website to find that the order was still showing as "processing" in the warehouse.

I contacted the company via their Twitter page and received a call which basically informed me that no one at Millett Sport has a clue what happened to the order and all they could do was issue a refund which will take 3 - 5 days to process.

I had intended to break these boots in this weekend for a forthcoming trip but will now have to spend time sourcing a replacement pair in the high street, incurring additional cost in the process. I also have to hope that the refund is processed correctly, which given Millett Sports performance up to now may prove to be a forlorn hope.

This level of service no longer needs to be tolerated in an increasingly diverse and competitive marketplace and will no doubt lead to Millet Sports spectacularly crashing and burning if they don't significantly improve their offering.

I, for one, won't be back

I ordered a Columbia cap and everything went great. From the delivery time to the customer support (I received via email), I was more than just happy.

Not for the first time I've had issues with milletsports both times being the same problem I have ordered a product from their website they have then sent me the wrong product a few days later and when I call up to see where the correct item is I am informed that the product is now out of stock and they will refund my money. This however doesn't solve the fact that I know have an erond to attend to in dropping the wrong item off at a collection point but also donot have the product I ordered and now have to start the whole buying and waiting to be delivered process again with a different company. The first time this happened I assumed it was an honest mistake but the second time will be the last I will not and will certainly recommend that no one uses milletsports again.

Ordered a squash racket. Received message the same day to say despatched. 4 days later get an email out of the blue saying my item had been refunded, with no explanation, and NO REFUND OF DELIVERY CHARGE. No attempt had been made to deliver it. I spoke to somebody by phone who was polite and helpful but they couldn't offer any explanation as to why the item had been cancelled because they said the system showed good stock levels. They refunded my postage, so on the customer service side they did ok. But a company that wants your trust should a) never say they've sent something they don't have in stock, b) never cancel an item without explanation and apology, c) refund delivery costs in those circumstances without having to be asked. The customer service guy said if I reordered with express delivery I could phone up and get the delivery charge refunded - a somewhat tempting offer, but this company has already lost my trust. Now I've read all the negative stuff here I suspect they might be trading on public goodwill and confusion associated with the Millets name. I even suspect there may be people working for them who are actively seeking to profit from customer inertia. If that's not true then there must be really stupid people in charge, to let the name of their business go down like this.
Note how they've even stopped replying to negative comments here, and consider whether you'd ever buy from an ebay seller with such bad feedback - I won't be going back, I've paid slightly more to buy a racket from a more reputable company.

Having seen some negative reviews of this retailer I felt compelled to leave an account of my own, entirely positive, experience ordering from them.

Firstly, incredibly competitive prices and good shipping options. Using DPD for next day shipping and the opportunity to pick your own hour window of delivery is something more online retailers should aspire for.

Secondly, I misplaced my order information and called to query it. Minimal fuss with automated menus and had the opportunity to speak to a person quite quickl, who was able to resolve my queries in a most helpful fashion.

Appreciate things can go wrong and people have different experiences but this really was a straight forward and problem free transaction for me, and my order was me very promptly.

buying from them is easy enough, but sending items back is difficult. They charge for it, they promote hermes as the in-house returns courier and then disavow any responsibility, they don't answer emails and the call centre seems to be staffed by accomplished liars. It took me 4 weeks, many emails and calls until I finally found a reasonable human being in the call centre who could help me to get my refund. I shall never buy from them again.

The positive was that the shoes were cheap.

On to the negatives. It took 10 working days rather than the 3-5 to advertised. I was never contacted to say there would be a delay. I contacted via email and had no reply. I then tweeted and was told it would arrive on the 7th day. It didn't. I tweeted again, and was told it would be the 10th day, with no apology.

Will never be purchasing from them again. You get what you pay for, will just use a more reputable company next time. Awful customer service.

Ordered a sports bra and a Nike bag from Millet Sports at a considerably cheaper price than the place I usually get cheap sports clothing/equipment from, and with free delivery. After reading these reviews a few days ago I was terrified that the whole website was a complete scam and I would never get my money back, and started preparing to start a Paypal dispute. A couple of hours later and they marked it as dispatched, and my parcel arrived within one business day (not including Saturday). Both items are brand new, no damage. Glad I didn't ask for a refund. Would use them again.

After reading reviews about the company, on this website, I must admit that I ordered these boots with a degree of trepidation - they were ordered online, via the millets sports website. However, the price was very competitive and I know these boots to be excellent. So, I clicked the buy button and chose 'click and collect' as the delivery mode.
The boots arrived, one day late, the site says up to five days to deliver and they arrived day six. With that said, I did order straight after new year so I kind of expected a delay. They did however communicate throughout, by email, and their site offers a 'track my order' feature.
Boots are excellent and the service thus far has been seamless hence, the five star review.

I was very worried at first with all these negative reviews! DONT BE PUT OFF!!! GREAT SERVICE.... fast delivery and always kept up to date on the progress, I would certainly use this company again and recommend to friends, thanks millet sports.

Do not use their home delivery service, if you must order collect in store.

They take your money and then if the parcel is lost you can wait months for a refund.

HORRIFIC....DID NOT SEND MY GOODS., DID NOT ANSWER 4 EMAILS, PUT ME ON HOLD AND THEN CUT ME OFF..

AND STILL THEY DO NOTHING...

I BEG EVERY SINGLE PERSON PLEASE PLEASE PLEASE DO NOT BUY FROM THESE MORONS, PAY THAT LITTLE BIT EXTRA FROM A REPUTABLE SELLER TO AVOID WAITING, WAITING, AND WAITING FOR GOODS THAT NEVER ARRIVE.

1. Terrible Service!
2. Terrible Customer Service!
3. Customer Service Email Address Does Not Work!
4. Missed Their Own Christmas Delivery Deadline!

Will never use them again!

As a regular online shopper I understand that occasionally things go wrong. The difference between the good and the bad suppliers is the action taken to resolve matters when this happens.

My experience of Millet Sports is one of excellent customer service. A problem with stock availability left me without my order but Millet Sports accepted their mistake and took swift action to rectify matters in a fair and reasonable manner. I will be happy to use this company again - well done Millet Sports.

Good points = Cheap price, being a 'Black Friday' purchase and a few quid from cashback site. So I guess I got rock bottom price for item and you get what you pay for, or not in my case lol.

Large online retails that work on small margins and offer Free Delivery always try to use the cheapest delivery option available to them at the time. Because they are sending in volume they will also take the risk of a fraction of sent parcels being "lost" in the system and offset the loss on the savings of delivery costs. Now, this for the customer is not good if the item is not received.

I had to chase MILLETS/FIRST SPORT/JD SPORTS for a tracking number, customer services tell the parcel is at my local sorting office, tracking says delivered. I have been messed about trying to trace this delivery and It's been nearly a month...No refund, No Delivery, No replacement sent and No-one at Customer Services Seems bothered that I have to wait for a Royal Mail Claim Process....

I WILL NOT SHOP FROM THIS COMPANY EVER AGAIN!

Be advised.....

I ordered Merelle Women's Decora snow boots on 10th December and was kept updated with the progress of the delivery right up until it arrived on 15th December. I am delighted with the boots, they are exactly what I wanted them to be, good fit, very comfortable and will keep me warm and dry on my long walks with the dogs. For Snow Boots they even look good.

Money taken straight from account on a Thursday when ordered. 8 days later still no sign of my boots. Had an expedition planned for which I was relying on these being with in time for. Cancelled it as still no sign of items being picked yet for despatch. Sent quite a few emails recently initially being told just to keep an eye on my emails for notification items despatched and courier would send me email with 1hr time slot for which I will receive them in and able to track them en route .
Following Thursday received email stating items despatched then received email from DPD Stating item would be delivered Friday am and would get email on morning stating 1hr time slot for tracking and delivery time. Great , or so I thought. Friday morning I receive email now stating millets have not despatched goods so delivery cancelled until I further hear to confirm alternative date once DPD have received items from millets.
So why?
When will I now receive my goods I've already paid for a week ago yet still not received as stated in terms for normal delivery ?seems far too difficult picking two small items from shelf in warehouse within a week to pass into DPD for delivery.
Service is absolutely shocking and just wish I had read reviews for millets beforhand .
Seems like you can order and receive items from Germany within this timeframe from very efficient company who cares about their customers more than millets seen to.
Advice. Go elsewhere even if it costs slightly more it's worth having non of the stress and hassle.

I visited Millets website on Black Friday and purchased a brown pair on Salomon 3D Comet boots in a brown colour for the discounted rate of £80.
Upon recieving the boots, they were a different colour to those that were listed online.
I contacted Millets customer services and they were very helpful. I returned the boots for an exchange and then was told that if the brown boots were not in stock then a refund would be issued.
As the boots were a very good deal, it was agreed that the original boots that were sent out would be returned to me over the refund.
Later that week I had confirmation that a refund had been made.
I contacted Millets again and this time they were less helpful stating that the boots we're no longer available so they couldn't return them.
They have offered a slight discount on my next purchase but it would be no where near the saving that was made on the Black Friday deal.
I feel that I have been cheated and under valued as a customer, especially since it was mistakes made by Millets from start to finish.

Where do I start orded on friday28 the November paid for next day delivery as of today no jacket 3 emails no response 4phone calls waste of time disinterested could care less.I have been given by hitchin store the phone number of their area manager hopefully hubby will get his coat before winter ends.The coat arrived 17 day after ordering even though I paid for next day delivery returned coat to hitchin store for a refund which they did but would not refund postage I will have to contact customer service.To be honest cannot be asked anymore.WILL NEVER BUY FROM THEM AGAIN