Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... See more
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Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... See more
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Great customer service. Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received ref... See more
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Company details
About Millets
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7060
- www.millets.co.uk
4.4
Excellent
103K reviews
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Reply from Millets
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Ordered item on next day delivery last…
Ordered item on next day delivery last Thursday (27th August) and it hasn’t been delivered yet 8th September. Sent a customer request from their website on sept 1st, no response yet. Terrible customer service.
Order number is 137511.
Please refund my purchase
27 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
A hidden gem in Enfield
A hidden gem in Enfield, Matthew and Erik were super helpful as well, if only more shops could be like this !
2 September 2026
Unprompted review
Reply from Millets
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Comfy easy to use
27 August 2026
Reply from Millets
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
My shoes are a perfect fit and size
My shoes are a perfect fit and size, great condition and quality
27 August 2026
Reply from Millets
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Missing items, customer service non existent
Order shows as completed, still not received half of my order, Emailed customer services twice with zero response.
26 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Great socks for running fast delivery…
Great socks for running fast delivery my daughter loved her birthday present
26 August 2026
Reply from Millets
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Good service
Ordered some storage boxes from here,reasonably priced and delivered quickly. Good service.
27 August 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Awful product and service
The product broke within 20 mins of using it. I have emailed them twice and not had any reply. Paid extra for next day delivery which did not arrive to the day after that. Was not going to pay to send back so took back to nearest shop still waiting for refund!!!!!! Would never buy from them again
27 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Good delivery service and shoes are…
Good delivery service and shoes are exactly what I wanted. I chose a half size bigger than my normal shoe size and they're perfect
26 August 2026
Reply from Millets
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Easy to order and arrived on time,great…
Easy to order and arrived on time,great shopping experience
26 August 2026
Reply from Millets
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Reply from Millets
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Leighton Buzzard store great service
I believe it was Sharon and Jack that helped us get all the bits for my daughters DOE bronze trip , really helpful and wanted to make sure we were happy.
Thank you for the great service
5 September 2026
Unprompted review
Reply from Millets
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good shop
Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts and back pack I bought were good quality and as advertised, a top I bought was too small and cheap material, I would've returned but learned returns are not free which is frustrating.
25 August 2026
Reply from Millets
Hi,
Thanks for choosing to shop with us and thanks for your review.
Thanks again for your time,
Millets Customer Care Team
I am still waiting for my parcel????
I am still waiting for my parcel????
I have tried to chase it up and all it does is refers me the the “frequently asked questions”
Please contact me about my parcel via email
26 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Friendly honest service despite being…
Friendly honest service despite being in closing down phase
3 September 2026
Unprompted review
Reply from Millets
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Outstanding service.
Outstanding service.
Kept updating delivery process.
Definitely use them again.
26 August 2026
Reply from Millets
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great value
Great value, arrived before stated delivery would definitely buy from you again
26 August 2026
Reply from Millets
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Excellent Service
Served by Phil.
Friendly, knowledgeable and took the time to explain things clearly. Very happy with the service I received.
5 September 2026
Unprompted review
Reply from Millets
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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