Millets - Darlington Reviews 

Sam and Jennii were incredibly helpful with helping me find the right pair of walking shoes. They offered really helpful advice and made sure I left as a happy customer!

The customer service I received at Millets in Darlington was the best Iv ever had. A member of staff spent an hour with me helping find the correct insoles for my hiking boots. She was very knowledgeable and nothing was a problem to her. She couldn’t have done more. And better still I was given a 20% discount. ⭐️⭐️⭐️⭐️⭐️⭐️

The girl in the Darlington store today was so nice and professional. Excellent service from start to finish. Well done

Access ramp put out for me, although I did have to tell them how to use it. It was left out so I could exit without calling staff to release me. Thank you

I was looking for a new pair of walking/approach shoes. Found several I liked. Darren the assistant was extremely helpful and polite despite having to scurry backwards and forwards to the stock room. Very very helpful, a credit to Millets!
I did finally decide on a pair!

Very friendly service and good advice given on products purchased to waterproof our jackets. Great shopping experience.

Visited your store yesterday, my husband and myself were looking at jackets and there wasn’t sizes available, the young man working in the store ordered them online for us to be delivered to our home no delivery to pay and they have arrived today , we couldn’t be happier 5⭐️rating

Excellent service measuring feet for new boots, definitely recommend this store in Darlington.

Friendly but not overbearing staff, plenty of stock. Was served by Jamie who was very helpful.

Staff friendly and helpful. Item bought excellent quality.

A well-stocked shop with a good range of products and sizes.
We were looking to buy new walking shoes. The assistant, Jennii, was full of good advice and brand knowledge. She was helpful but in no way pushy.
We bought a pair each. Great, friendly service by Jennii and Gary.

A big thank you to Sam who went out of his way to find something in the stockroom that I wanted.

Good deals on boots in the Black Friday offers, and great service from Andy - very helpful and knowledgeable.

Always helpful and friendly staff at this branch

Found the staff were very helpful in helping me try on a pair of leg gaiters.
Also a demonstration on how to wear a neck gaiter, proved to be very helpful as I realised I had not been wearing it correctly!

Wish there was more stars to give x excellent customer service x very knowledgeable and nothing was too much trouble x the staff are amazing x
Thank you

Went into Darlington branch today looking for a new pack. The guy working today was excellent. He was just the right amount of helpful! What I mean is he had great product knowledge and clearly has a passion for the outdoors, he helped me try on an appropriate pack, made sure it fit correctly, explained about brand specifics and guarantees etc.
I often find that a lot of people who work in these outdoor shops assume you don’t know anything and spend a lot of time explaining basic things which just wastes time and I often lose the will to live and walk out. This guy took time to listen, it’s a shame I never got his name because he deserves recognition.

The item I wanted was out of stock,the man who served me offered to order it from store and have it delivered to my home address he was very helpful and polite.great all round service

Went in to the store and andy helped me get some shoes what a happy and lovely man . Thanks for making me feel very welcome.