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Milk & Blush Reviews 

1,062
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair products, noting their softness, longevity, and natural blend with their own hair. Many people highlight the outstanding customer service, describing the team as responsive, helpful, and supportive in resolving inquiries and ensuring a smooth experience. However, some customers also noted concerns regarding product consistency. A few people experienced issues with the hair's quality after washing or found the extensions to be thin and sparse. Additionally, some reviewers mentioned difficulties with accurate color matching, occasionally receiving shades that differed from expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing the hair as amazing,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the hair extensions as excellent,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team for being helpful, kind, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Responsive customer service! Arrived close to promised date. Hair seems to be nice quality, although I haven't put them in yet & tested the longevity & durability. Only four stars because the c... See more

Rated 5 out of 5 stars

I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one. There was... See more

Company replied

Rated 5 out of 5 stars

I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store

About Milk & Blush

Written by the company

For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.

Award-Winning Hair Extensions

We’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.

Shop Clip In Hair Extensions Shop Professional Hair Extensions

We're Here to Help

Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.

Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.

We offer worldwide delivery and free express delivery to our UK customers with orders over £50.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,062)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had such a great experience with Milk…

I had such a great experience with Milk + Blush! The customer service was honestly perfect, super helpful and responsive. The colour match for my hair was amazing, it blended so well and looked really natural. The only small issue was that the extensions felt a bit thin for me, but that was probably my mistake as I didn’t double-check how many fill-in pieces I’d need. My hair isn’t super thin, so I just needed a bit more volume. I’ve now ordered extra and I’m sure it’ll be perfect! I was only going for subtle, comfortable, not-too-obvious volume anyway. Overall, really happy and would definitely recommend! 💛

11 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Juste,

Thanks so much for leaving us a review! 🤍

We're really happy to hear our team was helpful in finding your best match! 😊

Our Micro Fill-ins are designed to be our thinnest weft, to fill in any troublesome areas rather than add a noticeable amount of thickness. We'd love to help you explore some more suitable options!

Our team are always available on our social media pages and via email at hello@milkandblush.com.

We look forward to helping you with all future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Brilliant!

A really good shade match given from emailed in photos! They match my hair perfect. Really surprised with how quick the delivery was, the quality of the hair extensions I’ll be recommending these to everyone!

2 February 2026
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Reply from Milk & Blush

Hey Hannah,

Thanks so much for leaving us a lovely review! 🤍

It's great to hear the team gave a great shade match, and delivery was quick. We appreciate your kind words! 😊

We look forward to helping you with all future purchases!

Love the M&B Team xx

Rated 1 out of 5 stars

Ordered the brown blonde highlighted…

Ordered the brown blonde highlighted clip ins and came ginger nothing like the photo. Not even any brown in the hair, emailed and had no response.

2 February 2026
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Reply from Milk & Blush

Hi Abbie,

Thanks for your feedback. We're sorry to hear the shade wasn't as you expected.

I can see that a member of the team responded to your email on Friday, but we haven't received a response.

If you wouldn't mind replying to that email, we'd love to have the chance to look into this for you.

Thanks for your patience, Abbie 🤍

Rated 5 out of 5 stars

Love my hair

Love my hair. Quality of this hair is a high standard.

2 February 2026
Milk & Blush logo

Reply from Milk & Blush

Hey there,

Thanks so much for leaving us a review! 🤍

It's great to hear how pleased you are with the quality of our products, and we appreciate your kind words! 😊

We look forward to helping you with all future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
The hair is lovely and really good value, plus it lasts a very long time!
Have just received another order and will definitely be buying more.
Highly recommend.

10 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey lovely,

Thanks so much for leaving us a review! 🤍

It's great to hear how pleased you are with our products, and we appreciate your kind words! 😊

We look forward to helping you with all future purchases!

Love the M&B Team xx

Rated 1 out of 5 stars

Avoid...not the quality it used to be. Much better value elsewhere.

Used the company for years however have noticed a huge decline in the quality of the product in the ladt year. Bad blending of highlights, colour I have used for years is now brassier orange tones and does not look like the colour on the website. Not as thick as it previously was, much more straggly and dry and does not last as long.

1 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Melissa,

We can't link your information to an order or account with us. I’ve requested further information so a member of our team can look into this for you and assist.

If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.

Email: hello@milkandblush.com

Thanks, we hope to help you soon 🤍

Rated 5 out of 5 stars

No Other Brand Compares

I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with my natural hair. They are easy to care for, hold up beautifully, and feel truly premium while still being affordable. I’m extremely impressed and will not buy my extensions anywhere else.

30 January 2026
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Reply from Milk & Blush

Hey lovely,

Thanks so much for leaving us a review! 🤍

It's great to hear how pleased you are with our products, and we appreciate your kind words! 😊

We look forward to helping you with all future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Best service and hair extentions around…

Best service and hair extentions around ! I have been being from this company for over 6 years plus and the quality is just unreal ! Even when you purchase the refund process is simple if it not quite the colour you would like to match your hair ! They respond the quickest time as well ❤️

6 February 2026
Unprompted review
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Reply from Milk & Blush

Hey Nicole,

Thanks so much for your lovely review! 🤍

It's great to hear how pleased you are with our service and products! We love having you as one of our loyal customers 😊

We look forward to helping you with all future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I asked to be colour matched. I had a fast response & was matched perfectly. I have tried lots of other brands of hair extensions & these are the best by far.

2 February 2026
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Reply from Milk & Blush

Hey Eileen,

Thanks so much for your lovely review! 🤍

It's great to hear how pleased you are with our service and products! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Highly recommend!

Super quick and easy. My mum asked for a shade match and came out perfect! She had a mix of blondes and some brown highlights so it was definitely a challenge to get right however they were spot on! Super soft hair and easy to install comes with a tester as well before you are committed!

4 February 2026
Unprompted review
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Reply from Milk & Blush

Hey Rebecca,

Thanks so much for your lovely review! 🤍

We're delighted to hear that the shade match was spot on! 😊

We hope you love your order, and we look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Great customer service

I could not fault the customer service when I made an enquiry Ellie and Jess dealt with it very quickly and effectively. Great customer service, thank you!

4 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Laura,

Thanks so much for your lovely review! 🤍

It's great to hear that you're pleased with the customer service from Ellie and Jess! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

High quality extensions and best…

High quality extensions and best customer service

4 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Lara,

Thanks so much for your lovely review! 🤍

It's great to hear that you were happy with the customer service and love your hair! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 1 out of 5 stars

Did not receive the product

Did not receive the product. Provided an explanation of Royal Mail’s inefficiency as they have claimed to deliver it- I even paid for next day signed delivery and was home all day. The signature is signed by someone unrecognised and there is no photo evidence. After speaking with the team, I was told I would need to wait 30-90 days for the enquiry. And asked to fill in an extremely detailed form which is all information they would already have based on my order number - which I already provided. Seems an extremely unfair service. Disgusting, do not order.

2 February 2026
Milk & Blush logo

Reply from Milk & Blush

Hi Meesha,

Thank you for your feedback. We’re very sorry for the frustration caused.

When an order is marked as delivered but not received, we need to follow courier procedures for denial-of-receipt claims. We understand this can be inconvenient, but it’s necessary to protect both parties.

If you could get back to the team on the original email thread, we'd be happy to continue looking into this for you.

Thanks again 🤍

Rated 1 out of 5 stars

Bad colour match - non returnable

Colour looked massively different to online which is a gamble yes, but I thought I’d have chance to check and be able to return if they didn’t match. But unfortunately I couldn’t get to the extensions to check the colour as they’re sealed in a cardboard pouch and once you break the seal they are no longer returnable. As soon as I opened them to get a look at the colour I could see they were not a match but there’s nothing I could do about it even though I haven’t worn them. I assumed it would be like other extension suppliers where you could see the colour but they have another hygiene protection method in place so you can check the colour without breaking the hygiene seal. Having to resort to dying them now instead which isn’t ideal but wish me luck!

3 February 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Stephanie,

Thank you for sharing your experience.

We understand how frustrating it can be when the colour isn’t quite what you expected. Our returns policy is in place to protect the quality and hygiene of our products, but we want to help you find a solution.

Please pop us an email at hello@milkandblush.com, and we’d be happy to look into this for you and see what we can do.

We hope we can make this right!

Best wishes,
M&B team xx

Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company. Avoid at all costs.

I ordered seven packs of hair and was sent chocolate brown hair instead. It was nothing like what is advertised on their website.

I returned the hair unused and exactly as received, yet Milk and Blush falsely claimed the hygiene seals were broken and refused my refund with no proof whatsoever. I was then told they could dispose of the hair I paid for or I could pay extra money to get it back. Outrageous.

Their shade listings are misleading, unclear, and not properly labelled, including on Instagram. They do not stand by their products, take zero responsibility, and clearly do not care about their customers.

Disgraceful behaviour. Do not buy from this company. There are far better brands out there.

30 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi there,

Thank you for sharing your feedback.

We’re sorry to hear you were unhappy with your experience.

For hygiene and safety reasons, we have a strict returns policy regarding our products. If hygiene seals are broken, items cannot be resold, and we would never falsely claim this. This policy is clearly outlined on our website.

That said, after reviewing your case, our team issued a refund as a goodwill gesture.

We also take feedback on shade representation on board and are continually working to improve our website and images.

Thank you again 🤍

Rated 5 out of 5 stars

Great customer service & lovely hair

Great customer service & lovely hair! I purchased the 18inch tapes and they look amazing wash great I’m very happy will be purchasing again.

27 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Michelle,

Thanks so much for your lovely review 🤍

It's great to hear that you were happy with the customer service and love your hair! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 1 out of 5 stars

Shedding so much when it arrived

I got the tape in extensions. The hair is not all in one length, not only that but there was a manufacturing defect I believe on the tapes as I brushed my fingers on it once and a lot of hair came off.

I emailed customer service who was no hell and just told me that hair naturally sheds like our own. Ive been buying tape ins from different brands and have not experienced this amount of shed when it’s still brand new.

Wont be buying again.

22 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Angelica,

Thank you for your review.

I’ve requested further information so a member of our team can look into this for you and assist.

If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.

Email: hello@milkandblush.com

Thanks, we hope to help you soon 🤍

Rated 1 out of 5 stars

I spent more than $400 and never…

I spent more than $400 and never received my hair and can't get anyone to help me.

2 January 2026
Milk & Blush logo

Reply from Milk & Blush

Hi Dana,

Thank you for your feedback.

We’re sorry to hear about any frustration with your order. According to tracking, it was marked as delivered, and our team is awaiting your response to their email.

Please rest assured, we’re here to help with any issues regarding your delivery

We look forward to resolving this for you 🤍

Best wishes,
M&B team x

Rated 4 out of 5 stars

Would like the Web site to be more… ‘Micro Fill-In Extensions,’

Would like the Web site to be more informative on their products. But very satisfied with product ordered and presentation of the product excellent.

5 January 2026
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Reply from Milk & Blush

Hey Pamela,

Thank you for your feedback🤍

It's great to hear that you were satisfied with your order 😊

We've taken your feedback on board regarding additional information on the website and will work on improving this.

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Best extensions I’ve ever used

I’m absolutely obsessed with these extensions. They are so soft and extremely high quality. They fill in the perfect area where I lost some hair and give me my confidence back. They also shipped so fast to the US. Thank you so much!

5 January 2026
Milk & Blush logo

Reply from Milk & Blush

Hey Abby,

Thanks so much for your lovely review 🤍

It's great to hear that you're obsessed with the extensions as much as we are! We're glad your order came quickly 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

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