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Milk & Blush Reviews 

1,067
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair extensions, noting they are soft, beautiful, and blend seamlessly with natural hair, often lasting a long time. Many people appreciate the accurate color matching service and the overall product excellence. The customer service and staff are frequently highlighted for being outstandingly helpful, friendly, and quick to resolve inquiries, making the experience pleasant and supportive. However, some customers also noted issues with order fulfillment, including products not being received or experiencing significant delays. A few other people also felt that the hair extensions could be too thin, experienced excessive shedding, or found that the quality deteriorated quickly after a few washes.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful quality, softness, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the hair extensions as incredible,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more

Company replied

Rated 5 out of 5 stars

I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one. There was... See more

Company replied

Rated 5 out of 5 stars

The BEST hair extensions i have ever tried. I love hair extensions and ive tried a variety of different kinds from Amazon to top quality brands. I did not know what having quality hair was like until... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store

About Milk & Blush

Written by the company

For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.

Award-Winning Hair Extensions

We’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.

Shop Clip In Hair Extensions Shop Professional Hair Extensions

We're Here to Help

Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.

Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.

We offer worldwide delivery and free express delivery to our UK customers with orders over £50.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,067)

290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service & lovely hair

Great customer service & lovely hair! I purchased the 18inch tapes and they look amazing wash great I’m very happy will be purchasing again.

27 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Michelle,

Thanks so much for your lovely review 🤍

It's great to hear that you were happy with the customer service and love your hair! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 1 out of 5 stars

Shedding so much when it arrived

I got the tape in extensions. The hair is not all in one length, not only that but there was a manufacturing defect I believe on the tapes as I brushed my fingers on it once and a lot of hair came off.

I emailed customer service who was no hell and just told me that hair naturally sheds like our own. Ive been buying tape ins from different brands and have not experienced this amount of shed when it’s still brand new.

Wont be buying again.

22 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Angelica,

Thank you for your review.

I’ve requested further information so a member of our team can look into this for you and assist.

If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.

Email: hello@milkandblush.com

Thanks, we hope to help you soon 🤍

Rated 1 out of 5 stars

I spent more than $400 and never…

I spent more than $400 and never received my hair and can't get anyone to help me.

2 January 2026
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Reply from Milk & Blush

Hi Dana,

Thank you for your feedback.

We’re sorry to hear about any frustration with your order. According to tracking, it was marked as delivered, and our team is awaiting your response to their email.

Please rest assured, we’re here to help with any issues regarding your delivery

We look forward to resolving this for you 🤍

Best wishes,
M&B team x

Rated 4 out of 5 stars

Would like the Web site to be more… ‘Micro Fill-In Extensions,’

Would like the Web site to be more informative on their products. But very satisfied with product ordered and presentation of the product excellent.

5 January 2026
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Reply from Milk & Blush

Hey Pamela,

Thank you for your feedback🤍

It's great to hear that you were satisfied with your order 😊

We've taken your feedback on board regarding additional information on the website and will work on improving this.

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Best extensions I’ve ever used

I’m absolutely obsessed with these extensions. They are so soft and extremely high quality. They fill in the perfect area where I lost some hair and give me my confidence back. They also shipped so fast to the US. Thank you so much!

5 January 2026
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Reply from Milk & Blush

Hey Abby,

Thanks so much for your lovely review 🤍

It's great to hear that you're obsessed with the extensions as much as we are! We're glad your order came quickly 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Bought rooted invisible tape in…

Bought rooted invisible tape in extensions, and replacement tapes. Bothe really good quality

2 January 2026
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Reply from Milk & Blush

Hey Lisylou!

Thank you for your lovely review 🤍

It's great to hear that you love the quality of your new tape-in extensions 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

I was very impressed with the quality…

I was very impressed with the quality of the hair the great pricing and fast delivery. Will definitely re order and share my experience with friends. Thank you!

31 December 2025
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Reply from Milk & Blush

Hey Linda!

Thank you for your lovely review 🤍

We are so pleased to hear that you love the quality of your new extensions and would recommend us to others 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Love the customer service received from…

Love the customer service received from Ellie at Milk and Blush! Ordered another set of hair extensions from them as my daughter had dyed her hair a different colour so needed a new set. Daughter had a change of heart about the hair colour. I emailed Milk and Blush to ask to cancel the order and they quickly responded and refunded me no problem. This is why I will continue to shop with them for their great products and great customer service. Thanks again.

5 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Jane!

Thank you for your lovely review 🤍

It's wonderful to know how pleased you are with your service at Milk and Blush! Ellie will be delighted to hear this. ✨

We look forward to helping you with any future purchases!

Love the M&B Team x

Rated 1 out of 5 stars

This has been a very poor experience…

This has been a very poor experience with Milk & Blush. My order was marked as delivered by Royal Mail, but I never received it and the signature provided is not mine. I’ve been a customer with milk and blush for few years and always expected professionalism

I contacted customer service immediately, but instead of taking responsibility, I’ve been sent back and forth over multiple emails and told I must wait for Royal Mail’s claim process before anything can be resolved. I’ve now been informed this process can take up to 30 days, meaning I’m left without my order, a refund, or a replacement for weeks for something that was never delivered to me in the first place.

Hiding behind courier processes and internal policies while a customer is left out of pocket is completely unacceptable. Order no: 365701

7 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Meesha,

Thank you for your feedback. We’re very sorry for the frustration caused.

When an order is marked as delivered but not received, we need to follow courier procedures for denial-of-receipt claims. We understand this can be inconvenient, but it’s necessary to protect both parties.

That said, we can see our team has arranged a replacement for your order, so you’re not left without your items.

We appreciate your patience and will use your feedback to improve how we handle these situations in the future.

Thanks again 🤍

Rated 5 out of 5 stars

Lovely my extensions

5 January 2026
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Reply from Milk & Blush

Hey Nicola!

Thank you for your review lovely 🤍

We are so pleased to hear that you love your new extensions!

We look forward to helping you with any future purchases! 🤍

Love the M&B Team x

Rated 5 out of 5 stars

Amazing quality

Amazing quality , perfect colour
I love it!!!!

5 January 2026
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Reply from Milk & Blush

Hey Katarzyna!

Thank you for your review lovely 🤍

It's great to hear your thoughts on our quality 😊 we are so glad you love your new extensions!

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

I’ve been a Milk & Blush customer for a…

I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one.

There was a small hiccup with my recent order, but the team handled it quickly and professionally, very responsive and straight to the point. I’m now onto my new set and love it, perfect for everyday wear.

Great hair, great customer service, and a brand I’m happy to keep supporting. 🤍

20 December 2025
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Layla!

Thank you for your kind words 🤍

It's great to hear your thoughts on our quality and that our customer care team could help when you faced a small issue with your order 😊 we hope you love your new set just as much as the last!

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 1 out of 5 stars

AWFUL! RUN!!!!

Oh. My. Gosh. My order must have been lost or something, they can’t or just refuse to track it down… they’ve been leading this on for a month now with zero updates. They do not give a FLYING EFF about their customers, customer service is HORRID!!! At this point they are thieves. Not refunding a customer and not helping them get their order. I hope this place gets shut down. Don’t take your chances.

20 November 2025
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi there,

Thank you for your review.

I’ve requested further information so a member of our team can look into this for you and assist.

If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.

Email: hello@milkandblush.com

Thanks, we hope to help you soon 🤍

Rated 5 out of 5 stars

Excellent service and customer care

Excellent service and customer care , products ate amazing

31 December 2025
Milk & Blush logo

Reply from Milk & Blush

Hey Gina!

Thank you for your review lovely🤍

It's great to hear your thoughts on our customer care service and our products! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Only ever order with milk and blush…

Only ever order with milk and blush now. They’re always excellent quality and arrive quickly. Customer service is always super speedy too if you ever need them!

1 January 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Sky!

Thank you for your lovely review 🤍

It's great to hear your thoughts on our customer service and the quality of our extensions! 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 5 out of 5 stars

Great quality

31 December 2025
Milk & Blush logo

Reply from Milk & Blush

Hey Stephanie!

Thank you for your review 🤍

It's great to hear your thoughts on our quality 😊

We look forward to helping you with any future purchases!

Love the M&B Team xx

Rated 4 out of 5 stars

Great experience

Madison was very kind at assisting me with my order. Great customer service but just wish there was more information / support in place on the website to help you choose which type of product will be best for you or more pictures of the products being used on people

31 December 2025
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Megan!

Thank you for your kind words 🤍

We’re glad to hear that Madison could help with your order! We really appreciate your feedback on having more information available on our website and will note that for future improvements.

In the meantime, our team are available to help with any questions you may have!✨

We look forward to helping you with any future purchases 🤍

Love the M&B Team xx

Rated 5 out of 5 stars

Extremely helpful customer service

Extremely helpful customer service and very very fast delivery. The team was able to help me find my best match after I had chosen a tone a bit too light for my hair and the replacement was promptly delivered as well. Great, would definitely shop again!

22 December 2025
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey there!

Thank you so much for your kind words 🤍 We’re so pleased to hear that our team was able to help you find an alternative shade for you!

Providing helpful support and a smooth experience is always our goal, so it really means a lot to hear this. We can’t wait to welcome you back again soon ✨

Love the M&B Team xx

Rated 1 out of 5 stars

Still haven’t received my order and…

Still haven’t received my order and clicked next day before 1pm I’m very disappointed was so excited for them for Christmas

27 December 2025
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Grace,

Thank you for your review.

I’ve requested further information so a member of our team can look into this for you and assist.

Due to high demand over the festive period, there have been delays with couriers as expected.

If you wouldn't mind reaching out to the team, they'd be happy to look into the status of your order for you.

Email: hello@milkandblush.com

Thanks, we hope to help you soon 🤍

Rated 5 out of 5 stars

The only down fall is paying for the…

The only down fall is paying for the custom charges on top of the price of the hair extensions but absolutely love love this hair have been using it for years

26 December 2025
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hey Shannon!

Thank you so much for your lovely review 🤍 We’re so happy to hear how much you love the hair and that you’ve been using Milk & Blush for years, which truly means the world to us.

We completely understand that customs charges can be frustrating. As an international brand, these fees are set by local customs authorities and are unfortunately outside of our control, but we do try to make this as clear as possible at checkout.

Thank you again for your continued support and loyalty. We’re so grateful to have you as part of the Milk & Blush community ✨

Love the M&B Team xx

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