Shipping was fast and completely hassle-free. As soon as I opened the box, I could immediately tell the shoes were of exceptional quality, both in terms of design and materials. I'm really impressed w... See more
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Review summary
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Beautiful shoes, well made. Shipping was super quick but expensive to Australia - would honestly prefer an option that was a bit cheaper and just standard shipping - personally I’m happy to wait a bit... See more
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I only learnt recently that people have different toe shapes, because I have been having a lot of trouble finding boots to fit a ‘Roman’ foot, without compressing the toes. These boots fit perfectly,... See more
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I loved visiting the store in Barcelona, I always bought shoes online before ! I received a lot of fashion support from the local team as it was absolutely difficult to choose one pair of shoes, ther... See more
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Company details
Written by the company
Handmade footwear, clothing, and accessories with a commitment to the alternative and the future of creativity, collaboration and craftsmanship. We invite you to discover Miista's Short Supply Chain, our dedication to The Opposite Thing. Worldwide shipping available.
Contact info
30 Vyner Street, E2 9DG, London, United Kingdom
- customercare@miista.com
- www.miista.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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very prompt delivery and love the shoes!
30 June 2026
Reply from MIISTA
Hi Karen,
Thank you so much for your lovely feedback!
We’re so happy to hear that your Giobbe loafers have made such a great impression. Creating pieces that feel special and bring joy to our customers is what inspires us every day.
Thank you for choosing MIISTA!
Kindest,
Inês
Miista Customer Care
The male staff member insured me in…
The male staff member insured me in Barcelona was amazing! Fun kind honest !
29 June 2026
Reply from MIISTA
Hi Sarah,
Thank you so much for your lovely feedback!
We’re so happy to hear that our Barcelona team made your experience memorable. Creating a welcoming and personal atmosphere in our stores is something we truly value.
We’ll make sure to share your kind words with the team!
Kindest,
Inês
Miista Customer Care
miista has quickly become one of my…
miista has quickly become one of my favourite shoe brands! from boots to summer shoes, i’ve been nothing but happy with how comfortable everything is, and how quickly my orders arrive! also, the customer support is very helpful and friendly, they were very efficient in helping me switch a pair of shoes that weren’t fit for my size. thumbs up!
29 June 2026
Reply from MIISTA
Hi Ruxandra,
Thank you so much for your wonderful feedback!
We’re so happy to hear that MIISTA has become a special part of your wardrobe. Knowing that our designs and our team have made such a positive impression means a lot to us.
Thank you for your support and for being part of our community.
Kindest,
Inês
Miista Customer Care
I’ve been a huge Miista fan for 3 years…
I’ve been a huge Miista fan for 3 years already, they never disappoint!
29 June 2026
Reply from MIISTA
Hi Natasha,
Thank you so much for your continued support!
It means so much to know that MIISTA has been part of your style journey for the past few years. We’re truly grateful for your trust and love for our designs.
Thank you for being part of our community!
Kindest,
Inês
Miista Customer Care
Excellent customer service
Excellent customer service. Unavailable product was made available for me.
29 June 2026
Reply from MIISTA
Hi Ian,
Thank you so much for your lovely feedback!
We’re so happy to hear that our team could help you find the piece you were looking for. Creating thoughtful and personalized experiences for our customers is something we truly value.
Thank you for choosing MIISTA!
Kindest,
Inês
Miista Customer Care
from 5-star loyal customer to total…
From 5-star loyal customer to total disgust: Unlawful order block and privacy abuseI have been a loyal, high-spending customer of Miista for a long time, even leaving extremely positive reviews in the past because I genuinely loved the brand. However, my latest experience has been completely unacceptable and illegal.I placed a large order on June 27th using a €200 store credit voucher—which Miista's own team pressured me to accept instead of a cash refund on my last return—combined with a 15% discount reward code. Instead of shipping my items, Miista held my funds and frozen my order for 10 days based on a false, offensive internal suspicion that I was a "professional stylist" buying for an editorial.They subjected me to a privacy-invasive interrogation about my job and intended use of the items (a clear breach of GDPR data minimization principles). To make matters worse, they unilaterally attempted to alter our contract post-purchase, threatening to apply an unauthorized £15 return shipping fee and a 10% return processing deduction on any potential returns. This is completely illegal under UK Consumer Rights and EU consumer laws for private buyers.As a dual US/EU citizen paying with a US Visa card [finance], I will not tolerate this deceptive behavior. I have officially issued a formal legal notice to their DPO and management. If my order is not unblocked and shipped via Express Courier immediately, I will proceed with a formal credit card chargeback through my US bank [finance], alongside official reports to the FTC, the UK Competition and Markets Authority (CMA), and the Italian Data Protection Authority (Garante della Privacy).Disgusting treatment of a loyal customer. Unblock my order immediately.
7 July 2026
Unprompted review
Reply from MIISTA
Dear Stephanie,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that your recent experience left you feeling disappointed, especially as a long-standing customer who has supported MIISTA over the years.
After reviewing our previous communication, we can confirm that this matter has been addressed and resolved with our team. We always aim to handle each situation with care, respect, and transparency, and we regret that this experience did not reflect the level of service we strive to provide.
We truly value your loyalty and hope to have the opportunity to rebuild your confidence in MIISTA. Our team remains available should you need any further assistance.
Kindest,
Inês
Miista Customer Care
I have been following up regularly on…
I have been following up regularly on my order and It still hasn’t even been shipped it’s been over a week now. I am very disappointed.
29 June 2026
Reply from MIISTA
Hi Hessa,
Thank you for taking the time to leave us a review and share your feedback.
We sincerely apologize for the delay with your order and understand your disappointment.
As stated on our website, during sale periods, due to the increased order volume, delivery times can take longer than expected. We kindly ask customers to allow up to 4 additional working days on top of the standard processing times.
We are truly sorry that we have not met your expectations on this occasion. Your feedback is very important to us, as it helps us identify areas where we can improve and provide a better experience for our customers.
Thank you again for your patience and for sharing your experience with us.
Kindest,
Inês
Miista Customer Care
MIISTA the best
I love MIISTA. I've bought several pairs of their shoes, and they've always been of the highest quality. I wear them a lot, and they last for years! My compliments to the designers. They never stop impressing me. Also - customer service is always super helpful.
29 June 2026
Reply from MIISTA
Hi Annija,
Thank you so much for your amazing feedback!
We’re incredibly grateful for your continued support and for being part of the MIISTA story. Knowing that our designs have become pieces you return to and cherish over time means the world to our team.
We’ll be sure to share your kind words with our designers and Customer Care team — they’re a true reflection of the passion behind everything we create.
Thank you for being on this journey with us!
Kindest,
Inês
Miista Customer Care
Customer service
Bought shoes as a birthday gift and had to exchange for a different size, and the communication with and support from the customer support was exceptional! Never had better customer service and the birthday girl LOVES her shoes!
16 April 2026
Unprompted review
Reply from MIISTA
Hi Nina,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that our team was able to support you throughout the exchange process and help make this gift experience a positive one. Ensuring that every customer feels supported and cared for is something we truly value.
It’s wonderful to know that the perfect pair reached its new owner and became part of such a special moment. We’ll be sure to share your kind words with our Customer Care team.
Kindest,
Inês
Miista Customer Care
Thank you for trusting MIISTA!
Miista girl forever
Best costume service, high quality product, every time I buy from them , I always happy with my choice.
29 June 2026
Reply from MIISTA
Hi Patri,
Thank you so much for your wonderful feedback!
We’re truly grateful for your continued support and for being part of the MIISTA community. Knowing that each experience with us leaves you feeling confident in your choices means a lot to our entire team.
We’ll continue putting care into every design and every interaction to create the experience our customers deserve🤍
Kindest,
Inês
Miista Customer Care
I’m definitely in love with miista…
I’m definitely in love with miista heels. It’s so comfy and beautiful. Highly recommend.
Miista team thank you 💛
3 July 2026
Unprompted review
Reply from MIISTA
Hi Alexandra,
Thank you so much for your beautiful feedback!
We’re absolutely delighted to hear that you’ve fallen in love with your MIISTA shoes. Knowing that they make you feel confident while still offering comfort means so much to us, as we always want our designs to be as enjoyable to wear as they are special to look at.
Thank you for your lovely support!
Kindest,
Inês
Miista Customer Care
Perfect wedding sandals!!!!
Bought this pair of sandals for my wedding! Walked, danced and more than held up for a whole day, so comfortable and they stole the look's attention! Looks so good after that so definitely will use them again and again.
16 April 2026
Reply from MIISTA
Hi Mor,
Thank you so much for sharing this beautiful feedback!
We’re absolutely thrilled to hear that your Abisai Sandals were part of such a special day. Knowing they helped complete your wedding look makes us so happy!
We hope they continue to bring you wonderful memories and become a treasured pair you’ll enjoy wearing again and again.
Kindest,
Inês
Miista Customer Care
Options: Second Pair, Same Perfect Result: Miista Delivers Again
This is my second pair of sandals from Miista, and they've made a customer for life.
I ordered during the summer sale. Their email timing was perfect, landing right as I was thinking about sandals. They arrived within the week, shipped all the way from Portugal, not even the New York store. The DHL driver was lovely and texted twice before delivery since it needed a signature.
Sizing was effortless. My size 39 from a pair a few seasons ago still matched, so I knew exactly what to order. They fit perfectly out of the box.
The quality speaks for itself. Great leather, a well-considered sole, every detail thought through. These are my new perfect sandal.
Online shopping, sizing, delivery, and a handwritten note in the box. Miista nailed all of it. I won't shop anywhere else for sandals - look fit style and customer service! 💖
29 June 2026
Reply from MIISTA
Hi Rebekah,
Thank you so much for sharing such a wonderful review🤍
We’re absolutely thrilled to hear that your second pair of sandals has turned you into a lifelong customer. Knowing that the whole experience — from discovering your pair online to the delivery and the little details inside the box — made such an impression means so much to our team.
Creating pieces that feel special from the first moment you see them to every time you wear them is exactly what we strive for.
Thank you for your beautiful support and for letting us be part of your wardrobe journey. We can’t wait to welcome you back for your next pair!
Kindest,
Inês
Miista Customer Care
All well
So far no issues, i ordered maybe 4-5 shoe pairs in few years, no problem.
6 July 2026
Unprompted review
Reply from MIISTA
Hi Gintare,
Thank you so much for sharing your experience!
We’re delighted to hear that after 4–5 pairs over the years, you continue to enjoy your shoes and have had such smooth experiences with us. Knowing that our pieces have become trusted favorites in your wardrobe means so much to our team.
Thank you for your loyalty and for continuing to choose us — we’re excited to be part of your style journey for many more years to come!
Kindest,
Inês
Miista Customer Care
A Thoughtful Brand with Beautiful Design and True Craftsmanship
I’ve owned several pairs of Miista shoes over the years — five pairs so far — and I truly love their unique design, craftsmanship, and quality. I still find myself going back to Miista boots I bought four years ago, even though I own boots from other brands too. For me, that says everything about the perfect balance of comfort and design.
Every time I visit Barcelona, I try to stop by their shop and chat with the lovely people who work there. The whole experience always feels warm and genuine.
My latest pair is the pink thong sandals, and they are so comfortable and light that I already see myself wearing them all summer.
Miista is one of those brands that feels creative, thoughtful, and truly special.
20 June 2026
Reply from MIISTA
Hi Keso,
Thank you so much for sharing such a beautiful review!
It means the world to us to know that MIISTA has been part of your wardrobe journey through the years and that our pieces continue to bring you joy long after the first wear.
We truly appreciate your continued support and the connection you’ve built with our Barcelona store and team. Creating designs with character, made to be loved season after season, is at the heart of what we do — so hearing that our shoes feel special to you is incredibly meaningful.
Thank you for being part of our community and for continuing to choose us. We can’t wait to see where your next pair takes you!
Kindest,
Inês
Miista Customer Care
Good service and good looking shoes
Good service and good looking shoes! Bought and received item with no issues
20 May 2026
Reply from MIISTA
Hi Myieko,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying your Deandra Boots and that everything from your order experience to the final delivery went smoothly.
Thank you for your support — we hope they bring you many beautiful moments!
Kindest,
Inês
Miista Customer Care
The item I was supposed to get is…
The item I was supposed to get is beautiful, however I could not see the shipment number one week after I ordered it. I called and they confirmed my order had been cancelled without notifying me, due to lack of stock. I was waiting for the skirt for an important event, now I do not know what to wear, and this is frustrating. Moreover, the operator on the phone tried to refund me via giftcard instead of the full refund on my original payment method, which i find absurd. very disappointed on MIISTA.
26 June 2026
Reply from MIISTA
Hi Chiara,
Thank you for taking the time to leave us a review.
We sincerely apologize for the experience you had with your order. The cancellation occurred due to a system error, and we completely understand how frustrating this must have been, especially as you were expecting the skirt for an important event.
This is certainly not the experience we want our customers to have. We always strive to provide the best possible service and ensure a smooth experience from the moment an order is placed.
We have reviewed your case and can confirm that a full refund has been processed back to your original payment method.
We are truly sorry for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback is very valuable to us and helps us continue improving our processes and customer experience.
Kindest,
Inês
Miista Customer Care
The shoes are perfect
The shoes are perfect. I've never tried them before, so I followed the size guide. Incredibly comfortable and stylish.
27 June 2026
Reply from MIISTA
Hi Inés,
Thank you so much for your lovely review!
We’re delighted to hear that your Gianna Mules were the perfect choice and that the size guide helped you find your ideal fit.
We hope they become a favorite in your wardrobe and bring you many beautiful moments!
Kindest,
Inês
Miista Customer Care
Kind, Honest and Helpful Support
I had a wonderful experience with Miista’s Customer Care team. They were incredibly kind, transparent, and genuinely took the time to listen to my concerns. They handled the situation with honesty and empathy, offered a fair solution, and made me feel valued as a customer throughout the entire conversation. It’s rare to receive such thoughtful and personal customer service, and it only reinforced my admiration for the brand. Thank you again for making this a positive experience!
3 July 2026
Unprompted review
Reply from MIISTA
Hi Beatrice,
Thank you so much for taking the time to share such a thoughtful review!
We’re truly grateful to hear that your experience with our Customer Care team left such a positive impression. Creating genuine connections and making sure every customer feels supported is something we deeply value, so it means a lot to know that our team was able to make a difference.
We’ll be sure to share your kind words with everyone involved — feedback like yours is a wonderful reminder of why we care so much about every conversation we have with our community.
Thank you for your trust and support. We’re so happy to have you with us!
Kindest,
Inês
Miista Customer Care
Great product & service
23 June 2026
Reply from MIISTA
Hi Helene,
Thank you so much for your lovely feedback✨
We’re delighted to hear that you’re enjoying your Heya Boots and that both the design and overall experience met your expectations.
We hope they become a favorite in your wardrobe and bring you many beautiful moments!
Kindest,
Inês
Miista Customer Care
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