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Company details
Information provided by various external sources
Sonido Profesional, Estudio de Grabación, Instrumentos Musicales, DJ, Producción Musical. Informática Musical. ESCUELA / CURSOS y TIENDA en Madrid, Barcelona y on line.
Contact info
Ronda del Guinardó 65, 08024, Barcelona, Spain
- www.microfusa.com
Hasn’t replied to negative reviews
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I made an order online and one day…
I made an order online and one day after they tell me they don't have the product in stock. Apparently is not the first time this has happened and by the looks of it they didn't do anything to improve. I won't recomment this store to shop online
Ordered a bass guitar for my son-in-law…
Ordered a bass guitar for my son-in-law on December 23rd!! (to Portugal). Still no package received. Also, no communication from Microfusa after trying to contact them through the Portuguese customer service, as well as their main customer service in Barcelona and the online chat bot. All ignored my communication. I am taking this further as I demand a full refund for the bass which has never been received.
Never again will I order through this company.
Waste of time
They list things they don't have in stock. Poor customer service in general, they apologise but deflect accountability. I lost time dealing with them and now they hold my money instead of refunding immediately. Reputation doesn't mean anything to them
Excellent and reliable
I had an unprofessional experience and…
I had an unprofessional experience and won't consider buying from this company again. Their online messaging service is ineffective, and they sell products not in stock at their store. Moreover, I received no email or reply notification about a delayed arrival.
never received product
bought one product in immediate download a protools perpetual and never got a link nor any answers to my mail asking for a solution.
Almost 5 stars
I like almost everything about Microfusa, pricing is really good! Delivery is always on time without hassle, product variety is good, the only issue i have is that to often B-Stock items are displayed on the website only to be sold out when attempting to purchase, if an item is sold out, it should not appear on the website anymore..... That is all, otherwise it would've been 5 stars

Reply from MICROFUSA
5 stars of course
5 stars of course, I visited the store today morning and Alberto was the one assisting me, he was informative and friendly and i had a great experience, planning to pass again tomorrow or after tomorrow to buy more stuff

Reply from MICROFUSA
Don't deliver in the 10 days (max)…
Don't deliver in the 10 days (max) promised, they don't know if there will be more stock, so I've been demanding a refund for the last 2 week and they don't do it.
A month so far and holding for a product i should have received in 5-10 days.
Horrible customer service.
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