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Review summary
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Reviews shaping this summary
Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more
What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more
I required a cheap but good everyday lightweight laptop for browsing, emails watching YouTube, etc. I find my own business laptop cumbersome. I chose a refurbished Microsoft Surface Laptop 3 from Micr... See more
Company details
About Micro Dream Limited
Written by the company
At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.
Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.
Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.
With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.
Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.
Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.
With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.
Why is being a Microsoft Authorised Refurbisher (MAR) important?
Written by the company
- Professionally Refurbished Computers
- We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
- Genuine Software
- As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
- Peace Of Mind With Great Quality & Value
- After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
- Free Delivery
- Free UK Delivery on all orders.
- 30 Day Money Back Guarantee
- All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.
Contact info
12 Brixham Enterprise Estate, TQ5 9DF, Brixham, United Kingdom
- https://microdream.co.uk/helpdesk/
- www.microdream.co.uk
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
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Fast delivery
Fast delivery, well packaged, great quality item , exactly as described
23 December 2025
First class service and fast delivery…
First class service and fast delivery recommended
15 December 2025
Excellent!
Excellent!
Fixed my friends laptop with a brand new wifi card for next to nothing.
Cheers ;)
Merry Christmas and a Happy New Year.
6 October 2025
I definitely resent the fact that I…
I definitely resent the fact that I couldn't complete the purchase without agreeing, at point of sale, to a trial period regarding Microsoft. That is not on. That is going to make me think twice before purchasing from Microdreams in the future.
10 December 2025
Great products at great prices
17 July 2025
Cancelled order managed perfectly
After ordering my laptop I unfortunately needed to cancel. I can only say that the way Microdream handled it from there was absolutely perfect. I submitted a ticket while the laptop was on the way to me and Microdream advised me to refuse delivery should it arrive. As it turned out, they also informed DPD at the same time and with little time to spare, DPD returned the parcel to their local depot and on to Microdream. I received an email from them very quickly advising that my refund had been processed, it showed on my credit card account within 2 days. I will have absolutely no hesitation in ordering from Microdream in the future with confidence. We'll done guys!
16 December 2025
Good last time so I used them again
My laptop arrived sooner than I expected and I am very satisfied with it - same as last time I used Micro Dream. So a good consistent performance. Also their helpdesk was on hand for rapid-response queries on WhatsApp to help with the delivery process. Very impressed.
10 December 2025
Super pleased with my new Laptop
Laptop arrived on time and very well packaged. Condition was "as new" Easy and fast to work through set up. No hesitation in recommending Microdream to anyone.
15 December 2025
Excellent - just what I wanted
Excellent description. Just what I wanted. Bought my previous Microdream ThinkPad April 2017 which has done great service and still going strong - but I had to upgrade to a newer model because of the Microsoft move from Windows 10 to Windows 11. All now safely installed and updated. Thank you
18 November 2025
Refurbished Dell Latitude 5490 is excellent
My refurbished Dell Latitude 5490 was upgraded as per my request. Setting up W11 was easy. Overall I am very pleased so far as the new laptop is a big improvement on my previous old one. The only negative aspect was the courier company - they would not leave item in a designated safe place nor with a neighbour so the first delivery attempt failed; 2nd attempt : I arranged to be at home but delivery driver did not arrive and marked the delivery as "failed" and then sent me a picture of a hedge; but the third attempt worked !
27 November 2025
Mind Boggling Attitude
The attitude you get on email is disgusting.
Supplied me a laptop and 4 days later the power lead stopped working. Their suggestion is that I change the fuse in the plug. No apology that I have experienced a fault with a product they supplied within 4 days of delivery just an email asking me to carry out a repair myself.
I query this with them explaining it is their responsibility to repair or replace the goods.
The next email (still no apology I have a fault) is to spout mumbo jumbo from the Consumer Rights Act.
Why isn’t the initial reaction to help the customer but to start copying and pasting rhetoric from consumer law.
I wanted the power lead repairing, not a lecture and a day out in court. I will just have a full refund instead and use a different company to supply me.
12 December 2025
Unprompted review
Great product and great service would…
Great product and great service would recommend to everyone
5 December 2025
Micro Dream are always reliable…
Micro Dream are always a reliable retailer for our school's uses. The refurbished laptops are in an excellent quality and we've never had a problem.
Thank you Micro Dream!
27 November 2025
Affordable and reliable
Have bought other pcs from Microdream and they have proved to be as reliable as buying brand new; I'm sure this laptop will be the same. It's a good enough recommendation if I keep going back for more. If you want to deal with people who know what they are doing, real professionals, then Microdream is the place for affordable and reliable technology.
1 December 2025
Product and customer service great
Product and customer service great. Parcel delivery (DPD) problematical
1 December 2025
Ordering was very good and cause I…
Ordering was very good and cause I ordered the wrong item really quick and easy to return
1 December 2025
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