Michael Todd Beauty Reviews 

806
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the excellent product qualities, noting that the devices leave skin smooth and radiant, helping makeup apply flawlessly. Many reviewers praise the ease of use and comfort of the devices, alongside the convenience of included tools for personalized needs. However, some customers noted product issues such as the device not reducing hair growth or having charging malfunctions. Conversely, a small portion of people mentioned difficulties with the product performance consistency, with some individuals reporting cuts or stubbly appearances.

What people talk about most

Product

Consumers find product to be positive, noting that it effectively removes peach fuzz and leaves skin feeling... See more

Quality

Customers had positive experiences with quality, highlighting that the devices feel professional and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are professional, kind,... See more

User experience

Clients share positive opinions on user_experience, highlighting that the device is lightweight, comfortable... See more

Response time

Reviewers express great satisfaction with the fast response time from customer service, noting that inquiries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since menopause I've had light peach fuzz all over my face and have tried laser (got rid of dark hairs only), waxing, depilatories, shaving etc. this device doesn't reduce hair growth, but neatly, ea... See more

Rated 5 out of 5 stars

I’ve been using this electric hair remover and I’m honestly very impressed. The results are excellent: it leaves the skin smooth and clean without being harsh or irritating. It’s very easy to handle,... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the Sonicsmooth Pro+ for a couple of years and it has become one of my favourite products. It cleans up peach fuzz so close that my skin feels instantly smooth. What I appreciate most... See more

Rated 5 out of 5 stars

I have been going to Michael Todd for many years- my recent visit on Tuesday 28th October- and as always a great experience- nothing too much trouble & all staff very attentive & friendly. My big... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(806)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

I started buying Michael Todd Beauty…

I started buying Michael Todd Beauty Devices when my Clarisonic quit. I now have all of their devices and couldn’t be happier. My Soniclear Elite far surpasses Clarisonic. My face has never felt so clean and refreshed. I also use the Michael Todd Sonic Refresher, it’s amazing pulling extractions.The Sonic Refresher also provides Microdermabrasion which is perfect in keeping your skin healthy. I also have The SonicSkim, truly a deep cleanse. I also have the Pedimax. I use it twice weekly and no dead skin or calluses. And finally the dermplanning, I can’t believe I lived so long without these top quality products and they come with a 3 year warranty. Get yours today, I guarantee you won’t regret it.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Best skincare device I’ve ever used.

I’ve been thoroughly impressed with my results using Michael Todd Sonicsmooth device. My skin & complexion has never been so smooth, free of peach fuzz, dead skin cells, flaky dry skin that was so obviously sitting on the surface of my skin. After my very first initial use of the Sonicsmooth device, my skin just finally felt truly prepared to drink up my skin care products. My brown spots became smaller, lighter and deminished. My skin could breathe and soak in the products that I’d spent so much time and money on, never really penetrating and doing what they’d been used for. My skins brighter, clearer and younger looking. It feels incredible. Looks like I’ve removed layers of aging skin. I’ve gotten so many positive compliments on my overall complexion and my makeup application, I wished I’d discovered the Sonicsmooth years ago. I’ve been a faithful user and customer for almost 2 years now. My experience has by far exceeded my expectations, the customer service and the quality of product has been outstanding. It’s so very easy to use, gentle, and I’ve never had anything but extraordinary results. I’m consistent and confident in my skin like never before. The photos of my make up I. The past revealed embarrassing hair and an uneven and unflattering look. I cannot recommend this Michael Todd Sonicsmooth enough. Sincerely the best skincare device I own. A secret weapon to genuinely bring your best face forward. I can’t live without mine. I’m a fan forever.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service is great

I have been using my Soniclear for 2 years which I love. My skin feels amazing after using. I had an issue with my device and their customer service responded within 24 hours. That is the type of response you want.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I've admired the Michael Todd Beauty…

I've admired the Michael Todd Beauty products I've purchased, and more recently, I've come to admire their customer services practices as well. I was treated with genuine concern and kindness after reaching out. My issue was resolved promptly and I was contacted thereafter to further ensure my satisfaction. They've been so great. My recommendation: Do not hesitate to try their products. If there are any issues, do not hesitate to contact their customer service department representatives.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

I had placed an order but after close to 2 weeks I still had not received. I reached out to customer service and they discovered the package was lost in transit. They immediately sent out a replacement order which I received within the week.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Plus on Product

Product did what it said it would do and there was a helpful video on how to do it correctly. I have menopause facial hair and do not like waxing as it tears my skin. This product works great. My wand and base unit would not charge after I got it, but the unit was charged upon arrival. I contacted Michael Todd Beauty via email and received a replacement in a timely fashion. I would recommend this product.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I thought I didn't like the product and wanted to return it. Then Customer Service contacted me and taught me how to use the product properly, Once I used the product correctly I was please with it.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Not great product and worse service

Not great product and worse customer service. I purchased the product had and issue with it, needed to return and was told I would be charged for return shipping even though the item arrived damaged.
Do NOT buy, can find better options with better service.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had a small issue with my device and customer service was quick to remedy the situation. I was very impressed with the promptness and professionalism. Also, I love the Sonicsmooth Pro +. It works wonderfully!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Impressive

Device removes flaky skin and peach fuzz easily.
Convenient and there is no down time after use. Skincare is more readily absorbed and makeup looks better as well. Skin feels smooth and soft after use.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Michael Todd sonic face…

I purchased the Michael Todd sonic face cleanser since my beloved Clarisonic died and have been very happy with the product as I hadn’t found a comparable product… until now! I love it so much I have 2! One for my shower and one pretty floral one for my sink. I then purchased a sonic smooth and it really exfoliates all the old skin and removes all the peach fuzz and it really smoothes out my skin! I’m a forever fan 🫶🏽

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Poorly made devices, don't last.

I purchased two of their foot exfoliating tools and neither will hold a charge. I also purchased the hydraskin facial mister and it was great...in the very short time that it worked. Junk. Waste of money.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Love the product but missing replacement cap

Love the product but with all those replacement blades, there is no replacement cap to keep the blade/device clean and free from dust. If you lose the original clear one, you have to buy a new device or just leave it uncovered (risk of dust, infection ).

If it had one cap for each blade tray, or even a way to get a replacement, I’d give it 5 stars.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m a believer

When I received mine, l'd have to try it right away. It was amazing. I can't even tell you. Then I ran into a small glitch and had to contact customer service. Nowadays, that's not always a positive experience. But I gotta tell you this company stands behind their product and their product is amazing..

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased my Sonicsmooth Pro + device…

I purchased my Sonicsmooth Pro + device and it stopped charging. I reached out to Customer Care at Michael Todd Beauty and they responded quickly with options to resolve the issue including honoring their warranty. It is often difficult to receive responses from Customer Care these days so it is significant that I received a quick response. The fact that they stand behind their products is also huge. I am happy with the device so was really upset when it stopped charging. I am so glad I will have this resolved at no cost and be able to continue using this great item!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Best cleansing brush and excellent customer service

I have been using my Soniclear elite everyday since Jan 2024. I just started to notice my battery wasn’t holding charge. I sent an email to the customer service team and the very next day they had a solution for me. Best customer experience ever I will forever be in Michael Todd Beauty fan!

9 February 2026
Unprompted review

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