The product is effective. Advanced Crepe Fix actually works. I have spent an embarrassing amount of money on skincare and usually get limited to zero results. Not here. Advanced Crepe Fix has improved... See more
Company replied
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Review summary
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I am 66 years of age and was aging fairly well. When my husband of 29 years passed from a 6-year illness I lost 30 lbs. My skin looked like the crepe paper hung at childhood birthday parties! My arms... See more
Company replied
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.)... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Your product doesn't do what you said…
Your product doesn't do what you said it did. I will not buy from you again.
12 July 2026
Reply from MiamiMD
Hi Anita,
Thank you for taking the time to share your feedback. We're truly sorry to hear that our product did not meet your expectations.
We understand how disappointing it is when a product doesn't deliver the results you were hoping for. While many customers experience positive results, we recognize that skincare results can vary from person to person.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your feedback is important to us and will be shared with our team as we continue to improve our products and customer experience.
Reply from MiamiMD
Hi Mrs. Lesa,
Thank you for sharing your feedback!
With just one jar, it may still be too early to fully evaluate your results. Skincare improvements can take time, and many customers notice more visible changes with continued, consistent use.
We appreciate you giving it a try and hope you'll begin to see the results you're looking for as you continue your skincare routine.
Quick responses when I write
Quick responses when I write. I also like having someone assigned to me that I can write to for help. The dark spot remover seems to be working.
4 July 2026
Reply from MiamiMD
Hi Mrs. Nancy,
Thank you so much for your wonderful feedback!
We're delighted to hear that you appreciate our quick responses and enjoy having a dedicated team member available to assist you whenever you have questions.
We're also excited to hear that the Dark Spot Corrector seems to be working for you! We hope you'll continue to see even more improvement with consistent use.
Thank you for taking the time to share your experience!
They were very professional at my end…
They were very professional at my end and they did it right to help me get my order corrected and I appreciate all the hard work they had to go to finally get it corrected Thank you
13 July 2026
Reply from MiamiMD
Hi Rhonda,
Thank you so much for your kind words!
We're delighted to hear that our team was able to help correct your order and that you found the service professional throughout the process. We know it took a bit of extra effort, and we're so glad we could get everything resolved for you.
Your appreciation means a great deal to us!
High quality!
12 July 2026
Reply from MiamiMD
Hi Gina,
Thank you so much for your wonderful feedback!
We're delighted to hear that you consider our products to be high quality. Your support and confidence in Miami MD mean so much to us.
We truly appreciate you and look forward to continuing to be part of your skincare journey!
I sent several emails to MiamiMD…
I sent several emails to MiamiMD telling them 1. I had an allergic reaction and could not use their product. 2. Do not send any more creams 3. They still sent creams to me and charged me.
I finally recieved a letter saying my subscription had been canceled and I would receive a refund.
I am still waiting for my refund.
I would not recommend you to any of my friends, mainly because of your customer service which isn't very good.
12 July 2026
Reply from MiamiMD
Hi Kathleen,
Thank you for sharing your experience.
We’re truly sorry to hear about the allergic reaction you experienced and for the frustration caused by the continued shipments and delay with your refund.
We understand how disappointing this has been, especially after you contacted us multiple times regarding your concerns. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
We're glad your subscription has now been canceled. Regarding your refund, we'd like to make sure everything is progressing as it should. Please contact our support team at support@miamimd.co so we can review the status and assist you as quickly as possible.
We genuinely appreciate your feedback, and we appreciate the opportunity to make things right.
Reply from MiamiMD
Hi Patsy,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving the product! Your kind words and support mean so much to us.
We truly appreciate you and hope you continue to enjoy great results!
Age Defying Lift and Firm Creamthat when you buy the product…
I like that when you buy the product there is a way to ask questions and get answers in a timely manner. I find the suggestions on how to apply the product and encouragement helpful.
6 July 2026
Reply from MiamiMD
Hi Katrina,
Thank you so much for your thoughtful feedback!
We're delighted to hear that you've had a positive experience with both our products and our customer support. It's wonderful to know that being able to ask questions, receive timely responses, and get helpful application tips and encouragement has made a difference for you.
Providing support throughout your skincare journey is very important to us, and we're so glad you found it valuable!
You told me it was delivered when it…
You told me it was delivered when it hadn’t. You never told me who was delivering it. I finally figured out it was coming by pony express. So far I don’t see much change. I will use this stuff every day and night and hopefully I will see the wrinkles ease. I have lost a bit of weight and look like a deflated balloon.
4 July 2026
Reply from MiamiMD
Hi Terry,
Thank you for taking the time to share your honest feedback.
We're truly sorry for the confusion surrounding your delivery and for the frustration it caused.
We're glad you've now received your order. Since you've only recently started using the product, we encourage you to continue applying it consistently morning and night, as skincare results often take time and can vary from person to person.
We sincerely appreciate your feedback, and we hope you'll begin to notice improvements in the appearance of your skin with continued use.
Reply from MiamiMD
Hi Zhina,
Thank you so much for sharing your experience!
We're delighted to hear that you're already noticing your skin feeling a little firmer. That's wonderful news! With continued, consistent use, many customers notice even more improvements over time.
We truly appreciate your feedback and look forward to hearing about your continued results!
Reply from MiamiMD
Hi Sheila,
Thank you so much for your feedback!
We're delighted to hear that you were happy with our prompt response. Providing timely and helpful support is something we strive for every day, and it's wonderful to know we met your expectations.
We truly appreciate your kind words!
DO NOT FALL FOR THIS PRODUCT!!!
DO NOT FALL FOR THIS PRODUCT!!!
I used advanced crepe repair for 58 days. Used it morning and before bed. Not one iota of improvement. Skin crepey as ever. Went for refund. Had to jump through hoops. They will not refund 1 day past 60 days since delivery. Luckily, I emailed them at 58 days. Had to pull up my sent email and copy and paste it to customer service. Finally they said ok, refund issued. Now I have to send in empty jars. Total BS.
26 June 2026
Unprompted review
Reply from MiamiMD
Hi Jane,
Thank you for taking the time to share your feedback.
We're truly sorry to hear that Advanced Crepe Fix didn't provide the results you were hoping for. We understand how frustrating it is when a product doesn't work as expected, and we apologize for any inconvenience you experienced during the refund process.
Our 60-day money-back guarantee requires that refund requests be made within 60 days of delivery, and we appreciate that you contacted us within that timeframe. We’d really appreciate the opportunity to see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We sincerely appreciate your honest feedback and we're sorry your experience did not meet your expectations.
Products are ok a bit expensive
Products are ok a bit expensive. I get the bundles only because they last longer. Easy to order. It takes a while to receive products and they don't send email notification updates on when to expect orders which I find it very frustrating. Now when you send them an email with concerns they do respond quickly and that's a good thing and with updates on orders.
11 July 2026
Reply from MiamiMD
Hi Ruby,
Thank you so much for taking the time to share your feedback!
We're glad to hear that you find our products easy to order and that our customer support team has been able to respond quickly and keep you updated whenever you've reached out.
We also appreciate your honest comments regarding pricing and shipping updates. We understand how frustrating it can be not to receive email notifications about your order status, and your feedback is invaluable.
We truly appreciate your feedback and we will continue working to improve our customers' experience.
Order carefully
You have to be very careful when ordering from this company, i didn’t complete my order because I had a gift card and was having trouble applying it. They put the order through anyway. However their customer service is excellent. As soon as I saw it went through, I contacted them, they cancelled the order and explained how to reorder to make the gc apply. For that they get 4 and I love the products.
4 July 2026
Reply from MiamiMD
Hi Mary,
Thank you so much for sharing your experience and for your honest feedback!
We're sorry to hear you experienced some confusion during the ordering process, but we're very glad our customer service team was able to assist you promptly by canceling the order and explaining how to successfully apply your gift card.
It's wonderful to hear that you love our products, and we truly appreciate your kind words about our support team.
Your feedback helps us continue improving the ordering experience for all of our customers. We truly appreciate your feedback!
Reply from MiamiMD
Hi Patsy,
Thank you so much for your kind feedback!
We're delighted to hear that our team was able to help resolve your problem. Providing helpful and caring support is always our goal, and it's wonderful to know we were able to assist you.
Thank you for taking the time to share your experience.
There was always good prompt response
There was always good prompt communication. There was email help and good communication when I was having problems and a smooth way of returning product even though the gal I was dealing with and I were disappointed it didn't work.
30 June 2026
Reply from MiamiMD
Hi Nancy,
Thank you so much for taking the time to share your experience.
While we're sorry to hear that the product didn't work as you had hoped, we're truly grateful for your kind words about our customer service. We're glad our team was able to provide prompt communication, helpful support throughout the process, and make your return as smooth as possible.
We truly appreciate your feedback and wish you all the best on your skincare journey.
I mention is previous email that I sent…
I mention is previous email that I sent today that I think Dr. J is doing a fantastic job running her business.
3 July 2026
Reply from MiamiMD
Hi Laurie,
Thank you so much for your kind words.
We truly appreciate you taking the time to share your feedback. It means a great deal to hear that you think Dr. J is doing a fantastic job. We'll be sure to pass your compliments along to her and the rest of our team.
Thank you again for your feedback!
I’m 83
I’m 83; how I look is very important- saggy,wrinkly skin is not flattering. Using my original purchase has helped minimize crappy skin on my neck and upper chest . I use it now on my arms. I feel like I should bathe in it! So, this is a way to try feel less “old” . Thank you!
10 July 2026
Unprompted review
Reply from MiamiMD
Hi Alice,
Thank you so much for sharing your experience with us!
We're truly honored to be part of your skincare journey. It means so much to hear that you've noticed an improvement in the appearance of the crepey skin on your neck and upper chest, and that you're now enjoying using it on your arms as well. We're so happy to know that the product is helping you feel more confident and comfortable in your own skin.
We truly appreciate your kind words and wish you continued success on your skincare journey!
From the initial purchase I have recd…
From the initial purchase I have recd consistent correspondence from the company. Company stays in touch to see how their product is doing. I have been using the product for almost two weeks now and haven’t noticed a change but I’m not giving up.
3 July 2026
Reply from MiamiMD
Hi Maureen,
Thank you so much for sharing your experience!
We're delighted to hear that you've appreciated our consistent communication and follow-up. Since you've been using the product for almost two weeks, it's completely normal if you haven't noticed significant changes just yet. Skincare results often take time, and many customers begin to see more visible improvements with continued, consistent use.
We love your positive attitude and are so glad you're sticking with it! We hope you'll continue to see progress in the weeks ahead!
The “age defying lift and firm” cream…
The “age defying lift and firm” cream was like a cheap, ineffective moisturizer. I paid $48 for this moisturizer. Initially, it was light and pleasant but did nothing for my dry skin even after multiple applications.
They charged me $48 twice and I got one jar. I called to get a refund and spoke with a very nice, helpful person who refunded my first $48 for the first jar which was not received by me. She then offered a refund or gift card option for the second jar. I will try another of their products with the gift card. The person I spoke with was professional and nice and I now have a much more favorable impression of the company.
2 July 2026
Unprompted review
Reply from MiamiMD
Hi Catherine,
Thank you for taking the time to share your honest feedback.
We're sorry to hear that the Age Defying Lift & Firm Cream didn't perform as you had hoped. We understand how disappointing that can be, especially when it didn't provide the level of hydration you were expecting.
That said, we're very pleased to hear that our customer support team was able to assist you and help resolve the billing issue. It's wonderful to know that your experience with our representative left you with a more positive impression of Miami MD.
We truly appreciate your willingness to give another product a try using your gift card, and we hope it proves to be a much better fit for your skincare needs.
If there is anything else that we can help, please reach out to our phone team or email us at support@miamimd.co, and we’ll do our best to resolve this for you fairly.
Thank you again for your patience, your honest feedback, and for giving us the opportunity to make things right.
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