I want to give a huge shoutout to Carol at Metrobus Crawley. Two weeks ago, I lost my £200 suitcase on the bus. I checked that day, submitted an online request, and heard nothing. But today, I went in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently lost my phone on 15th May and was relieved to be reunited with it on 20th May thanks to Metrobus’s lost and found service. It’s great to know they have a system in place where lost items... See more
Company replied
Big thanks to Metrobus and especially Carol for helping me get back my phone that I lost on the bus! I filled in the online lost property form and was amazed at how quickly they got in touch. Carol wa... See more
Company replied
Special shout out to Carol at Metrobus Crawley. My son left his phone on the bus, we reported it lost and within an hour Carol called back to say they had located it for us to collect. Great ambassado... See more
Company replied
Company details
Written by the company
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Contact info
Wheatstone close , RH10 9UA, Crawley, United Kingdom
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4.4
Excellent
402 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from METROBUS
Thanks for your review Ella, glad we could help ^David
Thanks to Carol she been very helpful
Thanks to Carol she been very helpful
15 April 2026
Unprompted review
Reply from METROBUS
Thank you Cristian, I am glad we could help. I will make Carol aware ^David
Terrible
Terrible. One time about once a month.
Costs me being 40 minute late but won’t let you on for free
14 April 2026
Unprompted review
Reply from METROBUS
Hello Scott, I am sorry to hear this and would like to investigate further . Please can you kindly send email FAO Nathan to Info@Metrobus.co.uk and I will look into this further ^Nathan
Lesley was absolutely brilliant
Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you
4 April 2026
Unprompted review
Reply from METROBUS
Hi Travelgirl, thanks for the 5 star review, its great to hear that Lesley was really helpful and helped you with your ticket. I will pass on your feedback. ^Andy
Outstanding staff
Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.
2 April 2026
Unprompted review
Reply from METROBUS
Hi Pedro, Thanks for the 5 star review about our travel and colleagues Phil and Kealeigh. ^Andy
KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.
2 April 2026
Unprompted review
Reply from METROBUS
Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy
What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view
1 April 2026
Unprompted review
Reply from METROBUS
Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy
Carol was amazing she helped me a lot
Carol was amazing she helped me a lot
1 April 2026
Unprompted review
Reply from METROBUS
Hi Jannat, thank you for the 5 star and I am glad Carol helped you, I will pass your review on. ^Andy
Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.
1 April 2026
Unprompted review
Reply from METROBUS
Hi Daniela, thanks for the 5 star review, its lovely to hear that Lesley was really nice and helpful. I will pass this on. ^Andy
It was great
30 March 2026
Unprompted review
Reply from METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Reply from METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30 March 2026
Unprompted review
Reply from METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25 March 2026
Unprompted review
Reply from METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23 March 2026
Unprompted review
Reply from METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23 March 2026
Unprompted review
Reply from METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23 March 2026
Unprompted review
Reply from METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
Carol was amazing and so helpful
Carol was amazing and so helpful. Thank yuu
22 March 2026
Unprompted review
Reply from METROBUS
Thanks, Jessica, I am glad we could help, and I will let Carol know ^David
Amazing people very welcoming and the…
Amazing people very welcoming and the drivers so nice🥰
22 March 2026
Unprompted review
Reply from METROBUS
Hi Erina, thanks so much for your kind review 🤗^David
Carol I appreciate for you founding my…
Carol I appreciate for you founding my lost property I'm really happy about the service thanks
21 March 2026
Unprompted review
Reply from METROBUS
Thanks Muhiyadin, I am glad we could help and I will let Carol know ^David
Lesley was very helpful at Crawley Bus…
Lesley was very helpful at Crawley Bus Station.
Thank you!
20 March 2026
Unprompted review
Reply from METROBUS
That is great to hear Lois, I will make sure to let Lesley know ^David
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