Brighton & Hove Buses Reviews 303

Nathan was absolutely brilliant!
He gave me time to explain my issue, escalated to his managers and confirmed to me on email. He then helped process a busID key application via email within a matter of hours.

Very nice reply to my email.

Really helped with understanding the child busfare

Brighton and Hove buses customer service are absolutely amazing so kind and understanding and give the best support you could wish for, everyone treats you with the upmost respect and kindness thank you all so much i personally am eternally grateful.
Kind regards Michael Williams. Hove.

Riding around Brighton and Hove, using the buses and app has been a great experience. The duo city saver is excellent value, the buses are punctual, have good connections and polite helpful drivers. We’ve travelled to Bevendean, Hove, Patcham and Brighton Town Centre and the buses have been clean and comfortable.

Jannita and Millie were excellent on customer service and sorted me requiring a refund and doing a gesture of goodwill for me as well.

Actually, I didn't expect my email could be replied during Easter Holiday, but you did. Many thanks for your help!

Great quality

Brighton and hove buses always do a fantastic selection of merchandise

Excellent customer service via email or phone. The turnaround time to hear back or get the query resolved is excellent too.

Real humans, none of this AI 🤖 business.

Brighton and Hove bus service is the absolute pits especially if you live in Southwick or Shoreham. The number 2 and 46 bus barely are ever on time and frequently get taken off .yet the number 1 and no 7 seem to be in over abundance along with the 5 ,5B ,and 5A.
Every week there's always buses taken off and only every twenty minutes when they do run on time. Once in blue moon. Its got to be the most unreliable service throughout the city its utterly appalling. Give up your personal transport to rely on these clowns you must be barking mad and you'll save hours in time if you take your car providing you can park.
The most unreliable totally awful service imaginable.

Took the 12a this morning Saltdean to Peacehaven part and Darryl the driver was friendly and professional, going above and beyond to help people. Really an asset to the company. I know this is a hard job and it was really amazing to see such a cool, calm and kind person. Thank you!

You very kindly and promptly supplied my wife and myself with a Helping Hand card each. A very useful tool to assist bus travel and can also be used in other situations.
Thank you again. N&J.🤓🤓

I contacted the Brighton buses as I had an issue with the wifi access. And they responded very quickly putting my mind at rest knowing, the problem is with that particular bus. I would especially thank Jon at customer service as he went out of his way to sort out the problem.

I appreciate. They are doing good job

I recently purchased a model Coaster bus from the Brighton & Hove buses website.
I contacted them to ask if I could have my package delivered by Royal Mail. I had a prompt reply from David saying they only use Royal Mail.
My model bus arrived quickly and was very well packed by David.
I am extremely pleased with the mode and highly recommend everyone to use the Brighton & Hove website

As a visitor to Brighton, I bought the wrong saver ticket in error. My city saver cost £6.30. I should have bought a network saver costing £7.30.

When I boarded the homeward bound bus, I was charged £3.00 because my saver ticket was invalid.

A customer friendly gesture would have been for the driver to have charged me the difference of £1, between the two savers, or to have accepted the incorrect ticket with a reprimand.

Disappointing but typical of Rip Off Britain.

Both the staff at north street office ate very polite and very professional. I really want to highlight on the bus driver who was driving number 2 from Rottingdean to Horsham (I think) i caught the bus at crescent driver south on 3/3/2026 at 1:21 but unfortunately I left my jacket with my house keys and earphones. I thought I have lost it and would never find it again to my surprise on the next day the same bus driver recognised me and told me my jacket is been handed over to the garage at Hove. The fact that he remembers and managed to hand it over is beyond impressive. I would love to pass my gratitude to this bus driver. Thank you