METROBUS Reviews 

Finn was really nice and helpful.

I want to sincerely thank the Metrobus team for their honesty and efficiency in helping me recover my phone which I had accidentally left it on a bus. I reported the incident through the official Metrobus channel and was surprised at how quickly the staff responded.

They were professional, understanding, and followed up. Just the next day , I was informed that my phone had been found and was safely stored. Everything was intact.
I’m truly impressed by the integrity of the staff and the effectiveness of the lost-and-found system. It's rare to have such a positive outcome in a big city transit system.

Thank you, Metrobus, for turning a stressful situation into a good experience. Highly recommended!

My son (again) left his sports bag on the bus, and I completed Metrobus's online lost property form.

Again, I had amazing service. I got a phone call from friendly Carol, and I went round to pick it up.

Fabulous customer service, provided by lovely people.

Thanks to everyone in the Metrobus office and to the 233 bus driver.

The company has canceled my card from working. This is due to a new system by which once failed to take payment they don't let you back on. This would be reasonable if they hadn't actually received they money but indeed took it from my account. So now I can't use my local buses due to a dodgy system. This all pales in comparison to Roberta and her awful attitude to me over the phone. She was belittling and and just plain rude at points. Overall awful service.

Well just good things to say after my initial complaint , quick straight answer and fast solution to the complaint, couldn't say better things.
Well done thank you

Incredibly friendly bus driver directed me to the office. One of the admin team was being incredibly patient with the slightly clueless customer ahead of me in the queue, another member of the team came out from the back and was also very friendly and charismatic and found my ID badge that I had lost on the bus within seconds. I had only lost it around 3-4 hours previously so the turnaround was impressive

Very helpful with my enquires took time to chat and help
Thankyou carol
Crawley bus station

My daughter left her PE kit on the bus. The kind driver handed it in to the bus depot and the lovely lady carol behind the desk kindly called the school to inform they had it. I’m very grateful for them both. Great customer service.

As always, Metrobus have been very helpful and I can honestly say they have one of the very best customer service teams with whom I have had dealings. Always polite and eager to sort things out whenever I have had a problem.

Karen and Phil are the best
They helped me found my missing bag and it had all my stuffs

Lovely staff in the MetroBus office. Very helpful

My daughter lost her iPhone staff had presence of mind to charge phone so it could be located on find my iPhone. The staff were super helpful ‘can do’ and friendly.

Shocking that there are so many 5 star reviews because it’s really not a 5 star service. The constant trend of buses being late or not showing up on time is extremely inconvenient especially when budgeting for transport monthly, you now have to spend extra trying to get to work because the bus didn’t show up. Coordinators in Gandhi Square just stand around and twiddle their thumbs instead of arranging buses for people standing in long lines for close to an hour. They probably don’t care about getting bad reviews cause it’s a government service and all government services in this country is so damn incompetent

My email was answered quickly and in a very polite and helpful way. Mr David Brown is a credit to Metrobus and can be relied on to sort any problems out.

Perhaps begin by telling me the truth. Bus was 20 minutes late and I asked why. They insisted it ran to time. No way

Very polite and quick to notify me that it had been handed in

lovely people especially carol and tom were very kind in helping me find my lost property. and had a nice chat which was a great start to my day

Everything was perfect, I’d lost my wallet but filling in the lost item form and got a quick speedy response and managed to get it back with everything accounted for

Good services, get back my lost property back and carol was so nice and polite.