Meridian Mortgages Reviews 

486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Penny

Penny, thank you a fantastic advisor great help light hearted made the meeting so relaxed. And got the best deal possible.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

professional and patient thanks Vicki

i would like to say thank you to Vicki such a great mortgage advisor throughout the process.
quick response, professional and patient.
Vicki was always very quick in responding to any questions i asked.
highly recommended

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Wes has been absolutely brilliant! Helped massively with the anxiety and stress of being a FTB, made it very easy for us to understand and so so helpful with any questions we had. Nothing was too much for him. We will definitely recommend Wes to our friends and family if needed :)

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Emma at Meridian

I would like to express my utmost gratitude and admiration for the exceptional service provided by Emma Theaker as my mortgage advisor. Throughout my entire experience, Emma demonstrated an unparalleled level of efficiency, knowledge, and professionalism. Emma exhibited a profound understanding of the mortgage process, and her expertise was evident in every step of the journey. Not only did she streamline the entire process, but she also provided invaluable insights and guidance that significantly eased any concerns I had. Thanks to Emma's exemplary service, I can confidently say that securing a mortgage has been one of the smoothest and most stress-free experiences I've ever had. Her dedication to her clients' needs is truly commendable, and I have already recommended her services to friends and colleagues who are in need of mortgage assistance.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Emma was very professional and friendly. I thought remortaging would be a stressful process but Emma made it so easy and reassuring throughout.

Thank you Emma! I will be contacting you again when I sell my house.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Professional friendly service

Recently needed a new mortgage and was assigned Chris C as advisor. Cannot fault the service, promptness in response and explained the advice in trustworthy simple terms. Great support team at the office too. Would highly recommend.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Keeley

Keeley from meridian mortgages has been absolutely fantastic with us. As first time buyers she has kept in touch the whole way through and explained every detail with us. Amazing customer service, couldn't thank her enough!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Cannot fault the service I have received from Meridian! As a first time buyer they have made this process extremely smooth and easy.

Huge thanks to Tom B for having great communication and making this process a breeze! Would recommend to family and friends 100% thank you Tom!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Wes & Emily = Dream Team

As a solo first time buyer with absolutely no idea where to begin, Wes and Emily have guided, supported and advised me through my mortgage application seamlessly. I'd heard lots of horror stories about mortgage applications but I can say hand on heart, the process has been nothing but exciting. Wes and Emily are a dream team with constant updates, endless knowledge and advice and have provided me with a personal experience that honestly has been second to none. I couldn't recommend them more. Thank you!

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company.

Avoid this company.
I’ve been passed to 4 different staff members now over a 6 month period having to start from square 1 every time. They are terrible and can’t keep staff & falsely advise.
There’s lots more reliable and experienced brokers out there better.

8 January 2024
Unprompted review
Meridian Mortgages logo

Reply from Meridian Mortgages

Unfortunately we cannot find your details on our system, if you could contact us on info@meridianmortgages.net we would be more than happy to investigate. We pride ourselves on giving our customers the best customer service so I would like to see where we can improve.

Rated 5 out of 5 stars

New Build, No Stress: Wes & Emily Built Our Mortgage Confidence

Walking into homeownership as first-timers seemed daunting. But with Wes and Emily, it became a thrilling adventure! They're not just mortgage advisors, but a problem-solver, a cheerleader, and a trusted advisor. They took a complex and stressful situation and made it manageable, turning our dream of homeownership into a reality. We couldn't be more grateful for their expertise, empathy, and unwavering support. If you're looking for a mortgage advisor who goes above and beyond, look no further than Meridian Mortgages. 5 stars, without a doubt!

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Emma Theaker has been excellent

Emma has been incredible throughout the remortgage process, she has advised us on all our doubts, and has helped us find the best deal that best suits our needs. We are very grateful for her services.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Our fixed mortgage came to an end this…

Our fixed mortgage came to an end this year at a troubling time as the base rate started to rise.
Meridian had an automatic email system informing us that this was the case with updates of proposed rates every time there was a change.
Our advisor, Steph Powdrill, was extremely accommodating in regards to timings for calls and consistent communication whenever we had questions for the best option. It never felt like we were pestering, even when there were chances a cheaper rate with another lender was on the cards meaning the app process had to start again.
The solicitors for our lender then had a system crash right before completion date meaning we landed on the variable base rate which was extortionate.
Steph then transferred us onto an interim product with no fees whilst another solicitor could be sourced or the issue was resolved.

Fantastic service and customer care. Thank you.

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Emma Theaker was incredibly helpful…

Emma Theaker was incredibly helpful throughout the whole process. Clear on what was happening. Very patient with my constant questions. Kept trying to help us get the beat deal every step of the way. Exceptional.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Great at first, downhill fast..

On first call the service and information was second to none, unfortunately the property I was interested in got sold prior to me offering.. meridian kept in touch weekly to see if they could help.

I then found a property I really really liked and wanted to offer on. I asked for a new decision as my circs had slightly changed, a few hours later I got confirmation by email the amount was agreed and if I permit for the DIP. I agreed. I get excited so I can finally offer, on chasing the DIP next day so I could offer Meridian turn around and advise they can only offer half of what I have asked for. No other explanation other than my change in circumstances reflect the offer, the change that I advised the day prior and confirmed to me I could lend the amount!
I will not be proceeding with this company and will be seeking assistance elsewhere. To say I am disappointed is an understatement.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Mortgage Approved in less than a week!

Honestly, I am naturally a very anxious person, and from day 1 Keeley Lowe told me exactly what I needed in order to get my mortgage offer.
It happened just the way she said it would and I am definitely feeling a lot more relaxed after receiving my mortgage offer in 4 working days -the first I have heard of.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Vicki - great asset to Meridian Mortgages

Vicki has been a great mortgage advisor throughout the process. Starting from initial phonecall she handled the enquiry very well and gathered all the necessary documents right from beginning ready to support the mortgage application. Very professional and very responsive to emails. She also was very patient with my impatience. Overall very good job from Vicki! I strongly recommend her to anyone who is thinking of getting a mortgage, especially if it is your first one.

23 November 2023
Unprompted review

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