Meridian Mortgages Reviews 471

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and responsiveness, making complex processes feel smooth and manageable. People frequently highlight the outstanding customer service, noting that advisors are quick to respond, provide clear explanations, and offer valuable guidance throughout the entire journey. Many consumers felt supported and confident, appreciating the proactive communication and the ease of their overall experience. However, some customers were dissatisfied with the service, citing issues with incorrect figure inputting, lack of communication, and general incompetence, which led to significant delays in their affordability assessments.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the responsiveness,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the prompt and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe their experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Can’t honestly say enough great things about Penny who helped get us our mortgage. She was always quick to respond to our questions, and kept us appraised as things progressed. As we were working to a... See more

Rated 5 out of 5 stars

Emma was absolutely brilliant throughout the entire mortgage process. She was always super quick to respond to any queries, no matter the time of day, and made us feel supported every step of the way.... See more

Rated 5 out of 5 stars

Can’t honestly say enough great things about Emma who helped get us our mortgage. She was always quick to respond to our questions, and kept us appraised as things progressed. As we were working to a... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

471 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

delighted!

Nyk and Dilpreet dealt with our application. They answered our questions and responded to us promptly. It was a little complicated with a lot of back and forth with the lender but we got there in the end.

We found Meridian at a point where others said they would not be able to help and now we have just received our offer. Thank you Meridian Mortgages for your service.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and the Smoothest Remortgage Process We've Experiencednce

I had an excellent experience working with Vicki during my recent remortgage process. From start to finish, she was extremely professional, efficient, and supportive.

Vicki was always very responsive and took the time to explain everything clearly, providing exactly the right level of detail without ever making the process feel overwhelming. No question was ever too much trouble, and she was always willing to offer guidance, advice, and reassurance whenever needed.

What stood out the most was how organised and thorough she was throughout the entire process. The application was handled incredibly smoothly and, quite honestly, it was the fastest and most efficient mortgage process we have ever experienced.

Vicki consistently went above and beyond to ensure everything progressed quickly and correctly, recommending the right options and providing clear information at every stage. Her professionalism, attention to detail, and genuine willingness to help made what can often be a stressful process feel straightforward and well-managed.

I would highly recommend Vicki to anyone looking for a knowledgeable, reliable, and supportive mortgage adviser. Thank you again for all your help.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Emma theaker - Outstanding Service and Support from Start to Finish

Emma Theaker - We had an excellent experience working with our mortgage broker from start to finish. She really took the time to listen to our needs and understand what was important to us, which made a huge difference.

What stood out most was how quickly she acted—within just 48 hours we had a mortgage offer that was perfectly suited to our situation. Her efficiency and attention to detail gave us real confidence throughout the process.

She also went above and beyond by liaising with estate agents and solicitors on our behalf, helping everything move along smoothly. Nothing ever felt like too much trouble, and she was always approachable, personable, and happy to answer any questions we had—no matter how small.

We always felt that she genuinely had our best interests at heart, and her support made what can often be a stressful process feel much more manageable. We wouldn’t hesitate to recommend her to anyone looking for a reliable and dedicated mortgage broker.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Meridian Mortgages are great!

I have used Meridian Mortgages twice now over the years for mortgage advice and support. Best decision I’ve made! 👏🏼👏🏼 Most recently, Tom Guttridge and Rebecca O’Reilly were fantastic in helping me with a remortgage, acting promptly and professionally at all times to make sure I was sorted and ready for everything. I highly recommend Meridian as a great mortgage advisor. You won’t go wrong!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Meridian

Excellent experience with Meridian. I came into contact with these guys after looking at a new build property that I decided not to proceed with. However, being self-emoloyed my mortgage situation was more complex than standard.

Jessica and Olivia were brilliant, sorting out suitable products and keeping in touch regularly throughout. I'd have been completely lost sorting it all out myself.

Thanks guys.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Meridian mortgage is the worst bank to…

Meridian mortgage is the worst bank to get a loan with they pressure you to get contracts and pay all this money before you even get a loan approval then when all is said and done you get nowhere near what you need
And the interest rates are ridiculously high
And there agents specifically Jennifer Franson hooks you up with her real estate agent ,her title company and the house appraiser conveniently everything comes back in there favor NO THANK YOU !!!!!!!!!!!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service provided by Emma Theaker…

Great service provided by Emma Theaker from Meridian. Efficient, responsive, and very helpful, even over a number of months with many variations in scenarios and questions. Highly recommend. Cannot fault.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Emma!

Let’s be honest: the mortgage is always a big headache, but Emma was absolutely wonderful!! She was very transparent, very quick in providing all the information needed and most of all, she supported us from any point of view.
My husband and I definitely recommend her!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and Helpful

Emma theaker and Sheila Lockwood were both highly responsive to my requirements and supportive over a complex period in obtaining a mortgage product. They are both proactive and helpful and representative of a strong mortgage broker. Would recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Emma was amazing.

I was looked after by Emma, who did an amazing job helping us with understanding and making the right decisions. We were very happy to have her as our advisor.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Emma Theaker

Emma Theaker, was a great help. She made our remortgage so easy and quick. With us being due to have a baby so soon we honestly thought it would give us a head ache having to redo this all but Emma did it all for us and found us the best option for us going forward

15 January 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience working with Vicki

We had an excellent experience working with Vicki as our mortgage broker. She was incredibly knowledgeable, patient, and always took the time to explain our options clearly. Her communication was prompt and reliable, and she made a complex process feel manageable from start to finish. We are very grateful for her support and would highly recommend her to anyone seeking a mortgage.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after the mortgage completed, Emma continued to respond promptly and supportively. I wouldn’t hesitate to recommend her to anyone looking for a reliable and knowledgeable mortgage advisor.

6 January 2026
Unprompted review

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