Memory Foam Warehouse Reviews 

2,436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the mattresses and toppers, for being very comfortable and supportive, often improving sleep quality. Many highlight the excellent quality and great value for money, noting competitive pricing and product durability. The service is frequently described as amazing and efficient, with easy online ordering and helpful interactions. However, some people experienced issues with delivery, including delays, incorrect items, or products damaged upon arrival. Others noted problems with communication regarding delivery dates, receiving inaccurate information or no updates. A few customers also mentioned unhelpful delivery personnel or items being left unattended.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently praising the excellent quality, comfort, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast and efficient delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and efficient.... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting the excellent quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 4 out of 5 stars

Order initially went wrong. Incorrect mattress was supplied. Advised of the error and correct mattress was delivered within 2 days and the incorrect one collected. Thank you but you will understand... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,436)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just the job..

Quick delivery... When I had a small query it was dealt with promptly. Product price was excellent..the item is exactly as I expected,compared to my last mattress from Silentnight..this is a joy to sleep on..all in all a very good well executed purchase..recommended...

29 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Looking for new mattress and MFW had…

Looking for new mattress and MFW had the best prices. We were expecting delivery within a couple of days, but it took over a week, but then again it was the run up to Christmas. Mattress is great really firm and comfortable. Had 3 from MFW to date a local company so like to support them. Thank you.

10 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent mattress with prompt and…

Excellent mattress with prompt and efficient service. My second purchase and I can recommend.

27 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 2 out of 5 stars

Mattresses are great, delivery isn't!

Mattresses are great. But......

Despatch and delivery are now. Automated emails giving delivery dates are wrong. Their system gives a delivery date automatically which sends out a text with a delivery date that isn't correct. This meant a call to customer services at both the company and delivery service to get the issue sorted, and meant 2 nights of sleeping on the floor until they were delivered over and above the informed delivery date

1 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delay and our poor communication. This is being addressed internally. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

We have used Memory Foam Warehouse for…

We have used Memory Foam Warehouse for many years now and they have always provided great value for money and quality.

28 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for returning to MFW and purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Very good quality

Very good company, delivered when they said they would and the mattress was very good quality.

13 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Would highly recommend and would use this company again

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online at reasonable prices. Our delivery was free and arrived within a few days, we were also kept updated on our delivery date and approximate time slot. Very happy with our product and service.

26 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new topper from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.

22 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

The mattress is perfect

The mattress is perfect. The delivery company wasn’t very good

16 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review and thank you for purchasing your new mattress from us. Please accept our apologies for the delivery company not offering a good service and this is being addressed internally. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 2 out of 5 stars

Bad communication, Slow delivery, Okay Mattress

There was no communication for 3 weeks after my order, and nothing arrived in the promised 14 working days. After contacting the delivery company, I was informed that they had not received anything from MFW. Had to contact them myself to be informed that they did not have any covers for the mattress I ordered, and only then was I offered an alternative cover so my mattress could be delivered, but no reason for the lack of contact or why this was not offered weeks ago when they knew it was not available.

The mattress that eventually arrived is of the expected quality for the price, and was packaged well.

14 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review Please accept our apologies for the delivery information you received from MFW and the breakdown in our communication. This is not up to our usual standard and is being addressed internally. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

Easy process

Easy process , and T&Cs clear in event you're not happy. It took a while to get used to the firmness but it's a very good quality mattress. Hopefully the memory element will last a long time

27 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Fast, reliable and great quality

Fast and reliable and friendly delivery driver.

13 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

The cover was exactly what we wanted…

The cover was exactly what we wanted and it has made an enormous difference to our bed, almost feels new again!

8 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress cover from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

The mattress is solid

The mattress is solid. I have enjoyed sleeping on it since I got it.

7 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Makes a bed so much more comfortable

Makes a bed so much more comfortable, I love my topper! And a speedy delivery too!

20 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new topper from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Comfortable mattress , great customer service

Great mattress, competitive price, extremely comfortable. Customer service excellent. Unfortunately damaged slightly in transit which tore the cover. Replacement cover sent immediately and Karen was very prompt to respond and resolve the problem.

31 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. I apologise for the problem caused during delivery but glad we came to a satisfactory conclusion and hope you enjoy many comfortable nights' sleep. KInd regards Karen, MFW Customer Services

Rated 5 out of 5 stars
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

I am very impressed with the mattress I…

I am very impressed with the mattress I purchased, its extremely comfortable considering the very responsible price i paid

13 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 3 out of 5 stars

Very Poor Sales Service

I ordered a bed frame and called Memory Foam Mattress to check it was in stock and they could source the product as it was out of stock everywhere else. After holding for 10 mins while they "contacted the supplier" I was told it was and it would be delivered in 3-5 working days if I placed an order. No word at all from them for 5 working days so I contacted them only to be told the bed frame is out of stock and I can have a refund. Evie who dealt with the refund was very good but very frustrating that they are happy to take my money and deal with the fall out after.

4 November 2025
Unprompted review
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review Please accept our apologies for the delivery information you received from MFW and the breakdown in our communication. This is not up to our usual standard and is being addressed internally. Kind Regards MFW Customer Service

Rated 5 out of 5 stars

Extremely comfortable

Was kept updated on date and time of delivery by email. Packaged very well. It took about a week to get used to this new mattress but finding it very comfortable now. Definitely recommend and very good value.

20 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for re-ordering from us. We hope you enjoy many comfortable nights' sleep. Kind regards MFW Customer Services

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