Meezan Bank Limited Reviews 

171
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were let down by their experience overall. Customers frequently complain about unhelpful customer support teams, indifferent agents, long response times, and automated systems that force people to waste time without resolving urgent banking problems. Many users also reported that their payments and funds remained stuck for weeks or months, while experiencing severe delays, unexpected charges, and difficulties during branch processes. Reviewers expressed deep frustration regarding blocked accounts, unprofessional branch staff, and the complete lack of practical solutions or communication from management. Some reviewers were happy with the company, explaining that the overall services met their expectations and that professional staff members handled their inquiries efficiently and promptly.

What people talk about most

Customer service

Users describe negative interactions with customer service, noting that support teams are often unresponsive... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with customer support and... See more

Payment

Customers consistently note negative experiences with payment processes and account management. Reviewers... See more

Response time

People report profound frustration and negative experiences regarding response times. Consumers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This bank provides very poor customer service. There is no live customer care support, and customers are forced to waste time with automated systems. Overall, it has been a very disappointing experien... See more

Rated 1 out of 5 stars

Worst bank and worst customer service , staff keep hanging. Up the calls when trying to chase a request , unprofessional and untrained. Fatway kay name pay bank chala rahay werna inko koi pochay bhi n... See more

Rated 1 out of 5 stars

I had some money transfered to my HBL account 3 days ago and I still haven't received it. I called the helpline to inquire about it, first of all the customer service agent wasn't have enough etiquett... See more

Rated 1 out of 5 stars

Meezan Bank itself is a scammer. My name is Yasir, and I have an account in your Shah Faisal Branch. Meezan Bank blocked my account due to a UBL loan recovery court notice against my father, and they... See more


1.3

Bad

TrustScore 1.5 out of 5

171 reviews

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1.3

All reviews

(171)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Highly Unprofessional Customer Service.

Their service is so pathetic and terrible.I had put forward a simple request to change my surname in the account title and it has been 25 days almost and they have not bothered to act upon my request.The banking officer gave the stupid reply that I don't know till when will the issue be resolved.What a terrible bank it is......If you call on their helpline you are very lucky if they pick up the call otherwise the operators are apparently always busy in doing nothing.Shame on you Meezan bank for treating your customers with this unprofessional attitude.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic service, stay away & don't send remittance from overseas!!

Their services have become terrible & stay away!!

I have transfer money from overseas to my 2 friends in Pakistan. Both have bank accounts in Meezan bank in Karachi, Pakistan. I have transferred to them in past too. It usually took 2-3 days for money to be credited in their account but this time 10 days have passed, bank has received money but not credited into their accounts despite repeated reminders & visits to branch. They are giving lame excuses. This is very pathetic. I am not going to transfer to them in future & my friends will also use accounts in others banks rather Meezan bank in future.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Experience – Stay Away from Meezan Bank!

I have been a Meezan Bank customer for years and mostly used their app, which worked fine. But today, I visited the Battagram branch for the first time, and it was a complete disaster.

The staff was extremely rude and unprofessional. They wasted over 45 minutes of my time and still didn’t process my transaction. I needed to deposit cash because I didn’t have enough funds in my account, but instead of helping me, the staff humiliated and insulted me.

When I asked for help with filling the deposit slip, a person at the help desk was disrespectful and dismissive. I tried doing it myself, but the cashier kept rejecting it with a rude attitude instead of guiding me properly. Eventually, I walked out and completed the same transaction at another bank within minutes—no hassle, no insults.

This experience was beyond disappointing. I strongly recommend people to stay away from Meezan Bank, especially the Battagram branch. I won’t be keeping any cash in Meezan anymore. Their customer service is the worst I’ve ever seen.

⭐ 1/5 – Would not recommend!

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Not for freelancers

Not for freelancers, I will recommend you guys go with any other way rather opening account in meezan bank, i can tell you many reasons. I opened my account last month. I thought they have good service but nah i was wrong. I sent payment to my brother he needed some money because he was stuck somewhere and He never got the money after 6 days I got refund of the amount. even after that I trust them and attached my payoneer account with them guess what my euros got stuck its been 10 days and nothing they just keep making excuses and expending the date like wtf its not your money bro its been days and you guys are not sending me the money i have contacted the payoneer and they gave me TID and everything that payment has been sent from our side. If you want to trust them go for it but i really cant trust the system they have. best of luck if they pick your calls they just dont pick up the call. they will make you wait for at least 10 mins. even if they did they will tell you to wait for 2-5 days to resolve that issue if the payment is stuck bro what.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Extremely very very bad experiences…

Extremely very very bad experiences with customer service, one of the worst customer service I have experienced with relationship managers , online and RDA doesn’t matter where you call. Very disappointed. Never seen like that.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Bekar service he inki helpline pe call…

Bekar service he inki helpline pe call karo tou wo opening branch bhejte hein, opening branch pe jao tou wo nearest branch bhejte he waha jao tou wo wapis helpline pe call karne ka kehte ya wapis opening branch bhej dete hein, aese kam karne ka koi faida nahi he

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Worse customer services

Worse customer service. I have been waiting for almost 60 minutes for the so-called banker on the call. After waiting for so long they just disconnected the call. I called again and waited for a long time, but they did not transfer my call to any agent. I don't know how they got the award with this rediculous customer service.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service have…

Worst customer service have experienced. Once we call to helpline no one is here to accommodate customer and still wait for customer service representative on helpline. Once one hour passed operator said all officer are busy. Our time is more valuable than to wait one one hour for customer service representative on call. Too much disappointed.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Blocked my account

I opened a Assan digital account as they were promoting as hassle free service no need to go to bank so i signed up and started using it as my salary account after my salary was credit into the account they blocked it tagging biometric verification needed i called customer support 25 times each time a new timeline, process visited three different branches telling me we done it luckily the third branch operators knew how to tackle this issue they created a card took my signatures and told me that its not about biometric its about this and at the end you will have to visit the branch to get it sorted even you signed up yourself. what they need to work on is at least inform the customer that we are going to block your account kindly visit the branch and tell him the process on email but they lack basic communication and will just block the account. more ever their major branch staff will work for their merit points they will force you to take the check book and debit card whom you cant even use for direct debit services or at cinemas etc.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Meezan Bank : Poor Banking Service

I had an extremely disappointing experience with the bank's services.

Firstly, the helpline was practically useless. Despite waiting over 15 minutes and spending too much balance, my call went unanswered.

The issue I faced was regarding a remittance. After being contacted by the bank, I visited their branch today. They asked me to declare the source of income for the transaction. I provided my job letter, but they raised objections, questioning why the transaction originated from an individual account instead of a company account.

To address their concern, I presented the business registration certificate, which clearly proves that the sender is the owner of the company. Despite providing all the necessary documents, the issue remains unresolved, and the case is still pending.

This level of inefficiency and lack of support is unacceptable.

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Worse Customer service

Worse customer service. I have been waiting for almost 60 minutes for the so-called banker on the call. After waiting for so long they just disconnected the call. I called again and waited for a long time, but they did not transfer my call to any agent. I don't know how they got the award with this rediculous customer service.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

It is the worst bank you could use for internation remittances or freelancing.

It is the worst bank you could use for international payments. I have received monthly remittances in other accounts and never faced any issues. I have transferred once in my meezan account, it was delayed for 5 days and now they are asking me to send proof of transfer, proof of services, and going back to my registered branch to sign up form. Apparently, this process has to be done for every payment.
They are asking for a chat screenshot with customer, I receive affiliate marketing commission so there isn't any chat. I told them and they said, ok, we will send payment back.

31 December 2024
Unprompted review

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