Darrell F was very helpful in assisting me with navigating the many choices for sit to stand lifts available. I purchased the Protekt STS500 compact Sit-to-Stand lift. It was delivered within a week... See more
Company replied
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Review summary
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Reviews shaping this summary
this is our 2nd shopping order, wished I have seen the white glove delivery option for the bed so could been brought in house and set up...... Now im in wait of returned call to have a installer serv... See more
Company replied
Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more
Company replied
Daniel took my call originally and he was very helpful and answered all of my questions. When I placed my order today I asked for him since he had place my quote and he was able to complete my order p... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the company
Contact info
10780 Reading Road, 45241, Cincinnati, United States
- 888-260-4430
- helpdesk@medmart.com
- www.medmartonline.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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The only complaint is the 25%…
The only complaint is the 25% restocking charge. That is way over priced.
11 June 2026
Reply from Med Mart
Thank you for sharing your feedback. Please let us know if we can assist in the future.
The woman we spoke with was very kind…
The woman we spoke with was very kind and helpful. I don’t remember her name. For that I’m sorry because she was so knowledgeable and ready to answer my questions. She made the order process very simple. I appreciate her assistance!
22 June 2026
Reply from Med Mart
We strive for a smooth ordering process on each order, we are so glad we met that expectation. Please let us know if we can be of further assistance.
I’m disappointed that as a first time…
I’m disappointed that as a first time customer it didn’t accept my coupon code “welcome12” for the 12%discount at checkout. That’s all I know about my shopping experience so far.
20 June 2026
Reply from Med Mart
We are a phone call away when things like this happen.
Med Mart had what I needed ...
Med Mart had what I needed to bring my husband home from a month in hospital and rehab. We are both living on Social Security and small savings so money is tight at times- I'm not complaining- we are more fortunate than so many other elderly people. I was lucky to find your website and to be offered a chance to pay over time. The products arrived yesterday and I am pleased with them and I'm sure hubby will be also. Thank you !
14 June 2026
Reply from Med Mart
Thank you for your feedback and I am so glad you are satisfied with your purchase. Please let us know if we can be of further assistance.
I did everything online very seamless
28 May 2026
Reply from Med Mart
Wonderful-thank you for your business and review!
Was told at the time of order that it…
Was told at the time of order that it would ship out next week. 3 weeks later was told it should ship within 2 more weeks. Don’t order if you have a timeline to complete project.
3 June 2026
Reply from Med Mart
We understand how important the products we sell are and sincerely apologize this item is to ship later than anticipated. I see we gave an update via email on 6/9, and things are still on that track. Please reach out if needed and we appreciate your patience.
I was amazed that how helpful your whole team was in helping me purchase the Sit stand Lift I needed to help my wife at home. Thank all of you
I was amaze, it was late right before you closed for the evening. I talked the help desk I got a quote for a Protekt® STS500 Compact Sit-to-Stand Lift
SKU: 34500-COM-30669SA.I Had trouble with my password after I had paid for it to get in to my account. I believe Kristan was who I talked with. Got everything straighten out. Got a message it had shipped on Monday morning and it is sitting in my living room at 12:00 Thursday. I could not be more happier. What a Great team you have. I will be getting all my items from you.?Thank your whole team for me. I talked with at least 3 different team members. Great Job
14 June 2026
Reply from Med Mart
Thank you for your review and business, we truly appreciate it.
Quick and knowledgable help
18 June 2026
Reply from Med Mart
We pride ourselves in knowing the products we sell so we feel confident finding the right product for our customers. We appreciate your acknowledgement of that-thank you!
Great Experience
Stacy was the best! I needed assistance with ordering a lift chair - Stacy was polite, helpful, and got me what I needed.
18 June 2026
Reply from Med Mart
We agree, Stacy is the best! Thank you for your kind words about your experience, we truly appreciate it.
TERRIBLE
I would advise you to be extremely careful when doing business with Med Mart, Indeed, in order to avoid being financially raped, I would avoid doing business with Med Mart. After I had placed my order with Med Mart, I found their prices to be three or more times higher than the prices of other companies. Moreover, Med Mart sold me very expensive parts (thousands of dollars) that I did not want or need. Med Mart told me that they could not sell me what I wanted and needed without selling me the parts I did not need or want. When I finally got Med Mart to allow me to return the parts that I did not want or need, they raped me yet again. The charged me hundreds of dollars for restocking fees and crazy prices for the parts that I did need. In sum, I would run, not walk, away from Med Mart. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company. Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical. The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.
11 May 2026
Unprompted review
Reply from Med Mart
Thank you for taking the time to share your feedback. While we have a different perspective on the points raised, we are always committed to maintaining high standards and continuously improving our customer experience. I am not able to confirm your order or provide specific feedback, as this review is not affiliated with an email address that we have done business with. If you would like us to look further into this complaint, we will need an order number or the email address associated with your purchase. We encourage anyone with concerns to contact us directly so we can better understand their situation and address any outstanding questions.
When online wheelchair cushion to look for a cushion for…
When online to look for a cushion for my wheelchair, found the item I wanted right away ordered it. Your website was amazing. Had to reach out to customer service over an address. The issue the representative was so nice. There was no waite time at all. I ordered it on 17 June and received it on 18 June. Great service.
17 June 2026
Reply from Med Mart
Wonderful-we are so glad the ordering process was smooth, please let us know if we can help in the future!
Darryl
Darryl? Customer service was very helpful and understanding helping me through the order process.
17 June 2026
Reply from Med Mart
We are so glad you had a great purchasing experience! Let us know if we can be of further assistance.
Great experince with Kristin
17 June 2026
Reply from Med Mart
Wonderful! Thank you for sharing your feedback on your sales rep, please let us know if we can be of further assistance.
Customer Service Was Amazing !
Stacy had the answers for everything ! She was phenomenal! Stacy knew exactly what I ordered, and made sure that I had everything I would need to go with it!
17 June 2026
Reply from Med Mart
We take pride in our product knowledge, we feel confident when helping our customers purchase equipment. Thank you for your review, we truly appreciate it!
Reply from Med Mart
Thank you for your business and review!
I ordered 2 items and got 1
I ordered 2 items, and only received 1. I had to call to find out it's on back order. No one notified me by phone or email.
4 June 2026
Reply from Med Mart
We apologize for this inconvenience, we understand how important the products we sell are and understand the frustration in the delay.
Darryl understood exactly the part that…
Darryl understood exactly the part that I needed. He took down the information and said he would call me back to make sure that the part was in stock.
He returned the call the same day he gave me the information for purchase and overnight shipping. I was able to purchase it the same day and will be receiving it very soon.
Thanks for great customer service!
16 June 2026
Reply from Med Mart
Thank you for your feedback! We are so glad you had a great experience. Please let us know if we can be of further assistance.
Very good knowledgeable! Anxious to get my bed
Very knowledgeable snd experienced… look forward to getting our bed!
12 June 2026
Reply from Med Mart
We feel confident you will be satisfied with your purchase once it arrives. Thank you for your positive review and business-we appreciate it!
Wonderful contact
Wonderful contact, clear explanation. Patience and efficiency, great experience
16 June 2026
Reply from Med Mart
Thank you for taking the time to provide this feedback, we truly appreciate it!
Reply from Med Mart
Wonderful! We are so glad we met your expectations in product and service. Thank you for your review and business and please let us know if we can be of further assistance.
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