Med Mart Reviews 

10,897
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and exceptionally supportive staff for providing personalized guidance when selecting specialized medical equipment. Consumers often mention that representatives are patient and kind, ensuring the entire purchasing journey remains completely smooth and reassuring. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of timely tracking updates. A few other people also felt that certain items failed to meet their expectations due to substandard manufacturing quality. Others noted ongoing challenges with receiving prompt follow-up assistance when trying to resolve post-purchase equipment concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful, patient, and knowledgeable... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both positive and negative... See more

Customer service

Consumers find customer service to be positive and helpful, noting that representatives are friendly,... See more

Order

People report ambiguous experiences with order processes, highlighting a distinct split in customer... See more

Service

Customers report great satisfaction with the service, noting that processes are easy and things go smoothly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darrell F was very helpful in assisting me with navigating the many choices for sit to stand lifts available. I purchased the Protekt STS500 compact Sit-to-Stand lift. It was delivered within a week... See more

Company replied

Rated 5 out of 5 stars

this is our 2nd shopping order, wished I have seen the white glove delivery option for the bed so could been brought in house and set up...... Now im in wait of returned call to have a installer serv... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

Daniel took my call originally and he was very helpful and answered all of my questions. When I placed my order today I asked for him since he had place my quote and he was able to complete my order p... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Motor Scooter Dealer
  6. Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(10,897)

1,107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TERRIBLE

I would advise you to be extremely careful when doing business with Med Mart, Indeed, in order to avoid being financially raped, I would avoid doing business with Med Mart. After I had placed my order with Med Mart, I found their prices to be three or more times higher than the prices of other companies. Moreover, Med Mart sold me very expensive parts (thousands of dollars) that I did not want or need. Med Mart told me that they could not sell me what I wanted and needed without selling me the parts I did not need or want. When I finally got Med Mart to allow me to return the parts that I did not want or need, they raped me yet again. The charged me hundreds of dollars for restocking fees and crazy prices for the parts that I did need. In sum, I would run, not walk, away from Med Mart. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company.  Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.

11 May 2026
Unprompted review
Med Mart logo

Reply from Med Mart

Thank you for taking the time to share your feedback. While we have a different perspective on the points raised, we are always committed to maintaining high standards and continuously improving our customer experience. I am not able to confirm your order or provide specific feedback, as this review is not affiliated with an email address that we have done business with. If you would like us to look further into this complaint, we will need an order number or the email address associated with your purchase. We encourage anyone with concerns to contact us directly so we can better understand their situation and address any outstanding questions.

Rated 5 out of 5 stars

When online wheelchair cushion to look for a cushion for…

When online to look for a cushion for my wheelchair, found the item I wanted right away ordered it. Your website was amazing. Had to reach out to customer service over an address. The issue the representative was so nice. There was no waite time at all. I ordered it on 17 June and received it on 18 June. Great service.

17 June 2026
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Reply from Med Mart

Wonderful-we are so glad the ordering process was smooth, please let us know if we can help in the future!

Rated 5 out of 5 stars

Darryl

Darryl? Customer service was very helpful and understanding helping me through the order process.

17 June 2026
Med Mart logo

Reply from Med Mart

We are so glad you had a great purchasing experience! Let us know if we can be of further assistance.

Rated 5 out of 5 stars

Customer Service Was Amazing !

Stacy had the answers for everything ! She was phenomenal! Stacy knew exactly what I ordered, and made sure that I had everything I would need to go with it!

17 June 2026
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Reply from Med Mart

We take pride in our product knowledge, we feel confident when helping our customers purchase equipment. Thank you for your review, we truly appreciate it!

Rated 2 out of 5 stars

I ordered 2 items and got 1

I ordered 2 items, and only received 1. I had to call to find out it's on back order. No one notified me by phone or email.

4 June 2026
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Reply from Med Mart

We apologize for this inconvenience, we understand how important the products we sell are and understand the frustration in the delay.

Rated 5 out of 5 stars

Darryl understood exactly the part that…

Darryl understood exactly the part that I needed. He took down the information and said he would call me back to make sure that the part was in stock.
He returned the call the same day he gave me the information for purchase and overnight shipping. I was able to purchase it the same day and will be receiving it very soon.
Thanks for great customer service!

16 June 2026
Med Mart logo

Reply from Med Mart

Thank you for your feedback! We are so glad you had a great experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Wonderful contact

Wonderful contact, clear explanation. Patience and efficiency, great experience

16 June 2026
Med Mart logo

Reply from Med Mart

Thank you for taking the time to provide this feedback, we truly appreciate it!

Rated 5 out of 5 stars

excellent product...great customer…

excellent product...great customer service

16 June 2026
Med Mart logo

Reply from Med Mart

Wonderful! We are so glad we met your expectations in product and service. Thank you for your review and business and please let us know if we can be of further assistance.

Rated 5 out of 5 stars

New Wide Wheelchair

Finding the right product and placing my order was easy. Prices are comparable and hopefully we will received a great product!

15 June 2026
Med Mart logo

Reply from Med Mart

We feel confident you will be satisfied with the selected product. Thank you for your review!

Rated 5 out of 5 stars

Smooth

Smooth, ordering process really saved time.

15 June 2026
Med Mart logo

Reply from Med Mart

We are so glad your purchasing experience was seamless. Thank you for your review!

Rated 4 out of 5 stars

Great order lady Stacy!

Order lady , Stacy, was very helpful regarding my purchase. Hope the rest of the transaction goes as well.

12 June 2026
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Reply from Med Mart

Thank you for your feedback, we are so glad the ordering process was seamless! Let us know if you need anything further.

Rated 5 out of 5 stars

Outstanding Sales Process

Sales people were extremely knowledgeable and pleasure to work with. We’re not in a hurry to get me off the phone answered one of my questions and provided great support.

12 June 2026
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Reply from Med Mart

Wonderful-we pride ourselves in taking time with each customer to ensure we get each person what they need. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Needing a special piece of medical…

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discussion with Stacey, quiding, suggesting, and explain the process is all I needed to know I was making the correct choice. Kudos to Med Mart to have such a great person on their team. Thank you.

12 June 2026
Med Mart logo

Reply from Med Mart

Thank you for the positive feedback! We are so glad we could help. Please let us know if you need anything further.

Rated 5 out of 5 stars

Good service,bad quality.

Med Mart went above and beyond to make sure the delivery company was able to connect me to arrange the delivery. It was greatly appreciated. The product, however, was underwhelming. The mattress has a large, diagonal lump of about 14" in it and the edge seems are poorly done. So, would not recommend,over all.

21 May 2026
Med Mart logo

Reply from Med Mart

We are so glad ordering was seamless, but are sorry the product did not meet your expectation. We are happy to discuss other options, please call us if you are interested.

Rated 5 out of 5 stars

Sean was knowledgeable about the…

Sean was knowledgeable about the products and patient in talking to me to determine the best solution for my father.

12 June 2026
Med Mart logo

Reply from Med Mart

We are so glad you had a great ordering process with Sean. Please let us know if we can be of further assistance.

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