Medivet  Reviews 

17,700
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and veterinary teams for being exceptionally kind, caring, and highly professional during both routine checkups and stressful emergency visits. People genuinely appreciate how professionals successfully put nervous animals completely at ease, handle difficult situations smoothly, and always explain every medical procedure thoroughly to concerned owners. Some reviewers were not happy with high prices, unexpected fees, and sudden cost increases for various routine treatments and essential animal medications. Consumers also mentioned occasional rushed appointments, delayed waiting times, or communication difficulties when trying to secure necessary prescriptions promptly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their lovely, friendly, and helpful demeanor.... See more

Service

Customers consistently note positive experiences with service, describing the staff as lovely, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently friendly... See more

Price

Reviewers mention negative feedback about price, consistently reporting that fees and medical costs are... See more

Product

Users describe ambiguous interactions with product, noting mixed feelings about the items provided. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were caring, clear in imparting information and gave us time to ask questions. Our cat had an ultra sound scan in Watford. The staff were helpful in describing how they would transport him,... See more

Rated 5 out of 5 stars

Excellent service. My cat had an injury which they were able to get us in to see him within an hour. Ellie was amazing (thank you) and offered excellent care and treatment. My first experience with Me... See more

Rated 5 out of 5 stars

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than g... See more

Rated 5 out of 5 stars

I was very worried about poppy my 10year old female jack Russell, I had to leave her with the vet while I waited outside as I get upset if she yelps at anything 😂. After her examination the vet expla... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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No recent history of asking for reviews

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4.6

All reviews

(17,700)

2,572 reviews in the last 12 months

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Rated 5 out of 5 stars

The team are always welcoming

The team are always welcoming, efficient and caring. Our dog has no hesitation walking in. We are seen on time and health checks are thorough and queries addressed very well. I would recommend this practice for your pet.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, freindly, caring staff

Laura was so helpful and caring both to me and bella, she also explained about the procedue for "dental scaling", what it involves and the risks seeing as bella is about 8 years old

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Paisley and her team are absolutely fantastic. Professional, clear and empathetic communication and go above and beyond to help. We are so happy that we chose to take our dog to Medivet Matlock

28 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff are all friendly

The staff are all friendly, courteous & caring towards all the animals who visit the practice. They are all very professional and they explain what treatment they are giving.
You can just tell that they really love all of the animals who visit for whatever reason.
I have to admit that I was very wary when Medivet took over from Mr. Loddo, but I have no complaints whatsoever. Our senior pup Tilly has had the best care from all of the staff at Sutton Grange Medivet.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Kindness and positivity

It was yet again another very positive and reassuring experience. Vet was lovely. He handled my excitable miniature schnauzer really well. Bad news about his teeth but not unexpected at his age. Everything else was all good. Excellent advice on my dogs reaction to stressful events. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Popped in for my boys vaccinations and a health check, was in and out in no time with minimal stress to my dog. He gets more stressed when having his nails cut than going to the vets which is a relief. The lady on reception was lovely, clearly an animal lover which is always appreciated in their job!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Medivet Ashford (Redleaves)

Always friendly helpful people on the reception desk.
A newly refurbished interior has made another treatment room for a lovely team of Vets.
I have been with this practice over 45 years and can highly recommend them!!

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

This was my second appointment after joining 2 weeks ago and although my first experience was great at 5 stars I can't give that for this follow up appointment I had today.
The appointment was late and then rushed with no real check on my dogs ear condition. Although I opted out of a swab test over confusion, I still had to ask the vet to look into the ears which was reluctant to do, with that he did not have correct equipment for my dogs ear size so made not real effort there.
Also after previously phoning to have her nails cut he then told me did not have time as his next was waiting. This I find disappointing and devalued as a customer as I to had to wait past my appointment time. After all that then to find there was no nurse to assist with nail cutting and would have to wait a fair while untill or rebook even thoe I did call to arrange this already.
Did not leave here happy and satisfied like last time.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

No Vet available at all.

I have always had great service from Pontefract Medivet. The staff are lovely. Sadly this changed today. I requested some more pain medication last Thursday for pickup Monday and was told they’d action this. I rang on Monday (today) to find they hadn’t got a Vet at all to sign the prescription off. In fact they’d had NO VET since Thursday !! I wasn’t told that on Thursday ! I’m quite shocked by this. I was told they could try another practice for the meds but it wasn’t guaranteed. So it looks like I’m looking for a new Vets. So sad. We’ve used this vets for 11 years. Beyond disappointing.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware of this vet practice

Beware of the Aberdare, South Wales vet practice. My cat was found on Maerdy mountain in September last year (I live in Rhondda), and a very kind lady took her in, but my cat became ill. The lady took her to this vets. They were told she was a stray, yet they never scanned her to check for ownership. This resulted in them deciding that she was pregnant and that they booked her in for a "kill spay" as the lady who found her couldn't look after the kittens too. If they had scanned her, like any reputable vet would have done, they'd have found out that she was 14, already spayed, and that I was the owner. But instead, they cut her open, found that there were no ovaries, and that she had an enlarged spleen. So they decided to close her up and let her suffer. She consequently had to be put to sleep. Shameful! So, like I said, BEWARE!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Kitten care

We've taken our new kitten to be spayed, chipped, and have her flea treatment.,
She was fine and up to her mischievous ways after 6/7 days.
We have always found the staff to be friendly and professional.

16 July 2026
Unprompted review

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