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Medichecks Reviews 1,490

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and prompt service, highlighting the efficiency and speed of receiving results. Many appreciate the thoroughness of the doctor's comments and the helpful insights provided. The customer service is frequently described as amazing, professional, and very helpful, with many users finding the online chat function particularly efficient. People also find the overall user experience to be simple, straightforward, and easy to understand. However, some customers also noted issues with the product, specifically regarding the finger-prick sample method, which some found difficult or ineffective. A few other people also felt that the turnaround time for results could be long, and some experienced delays or a lack of communication regarding their sample status.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, professionalism, and speed. Many... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the fast turnaround for results,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers appreciate the straightforward kits, clear... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with user experience. Many found the process simple and efficient, from... See more

Based on these reviews

Rated 4 out of 5 stars

Despite the results & Dr's comments being thorough and useful, the turnaround time was fairly long. I know it says up to 7 working days for delivery but I thought it might be sooner given I live close... See more

Rated 4 out of 5 stars

Received test kit in two days. Had to wait three weeks for my hospital to draw my blood sample. Test result received one week after posting the sample. Would like to have known more about the finger-p... See more

Company replied

Rated 4 out of 5 stars

Excellent and prompt service. The missing fifth star was due to the fact that despite cancelling an order ( made in error) straight after it went through, I still received the kit by post and had its... See more

Rated 4 out of 5 stars

On the whole the experience was great. The form filling at the beginning wasn't always easy, particularly as the enter button was still there after I'd pressed it so I wasn't sure whether the info was... See more

Company replied


Company details

  1. Blood Testing Service

About Medichecks

Written by the company


At Medichecks, we’ve been helping people understand what’s really going on inside their bodies for over 25 years.

Founded in 2001 as the UK’s first private blood testing service, we were built on a simple belief: health should be effortless. From the beginning, our focus has been on giving people clearer answers about their health, without confusion, barriers or unnecessary waiting.

Today, we provide trusted at-home blood tests and health checks across the UK, making it easy to check, track, and understand your health from home. Our tests are analysed by accredited laboratories and reviewed by experienced doctors, with results explained clearly. Not just numbers, but insights that actually make sense.

Whether you’re looking for reassurance, faster answers, or a better way to stay on top of your wellbeing, we’re here to help. Our wide range of tests covers everyday health, nutrition, hormones, fitness, and long-term health tracking, supporting people at every stage of life.

As pioneers in preventative healthcare, curiosity and innovation have always been at the heart of Medichecks. We focus on helping people spot potential issues earlier, feel more confident about their health, and take action when it matters most.

We’re proud of our long history and of the positive feedback we receive from customers who value clear results, reliable service and supportive, expert guidance. Helping people feel informed, reassured and in control of their health is what Medichecks is all about.


Contact info

10% off your first health check

Checking symptoms or tracking your health? Start with 10% off.

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m a little biased on Medichecks as…

I’m a little biased on Medichecks as they managed to identify a cancer risk that turned out to accurate. This time around I was unlucky enough to undertake a LFT test - got a call next day after posting to stay the doctor had picked up a severe possibly critical issues and I should attend AandE following a new medicine causing drug-induced-liver-injury. Within six hours of the call Inhave been seen by a consultant through the NHS and also had an excellent follow up note from the doctor. The doc even emailed the findings over, which meant the consultant could go straight to ordering the right tests quickly without having to guess what the problem was. Life saving advice potentially. Well done and thanks to the doctor at Medichecks. Again you delivered!!!

17 April 2026
Unprompted review
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 4 out of 5 stars

Good tests and fast results, but slow arriving to home

The comprehensiveness of the range of tests is great. And the speed of results, once the test is posted back, is very good. However, the delivery of the test pack can be very slow - it has taken over a week from order to reaching my home often; why, when Amazon does it next day?

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.


Kind regards,
The Medichecks Customer Care Team

Rated 4 out of 5 stars

Received test kit in two days

Received test kit in two days. Had to wait three weeks for my hospital to draw my blood sample. Test result received one week after posting the sample. Would like to have known more about the finger-prick sample method to know if I could have done that instead of the long wait going through the hospital, but there wasn't much info online.

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.


Kind regards,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

was very simple professional with quick…

was very simple professional with quick results. the lady that done my blood test was lovely and made my experience easy

16 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Great service

The test was affordable and the instructions were very clear and easy to follow. Once received at the lab the test was completely quickly and my results forwarded immediately. Very pleased with service.

17 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Great GP feedback on test results

Fast and efficient service with great GP feedback on results.

16 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

5 stars all around

Whole experience was very easy and explained in a lot of detail but also made clear to understand, I would highly recommend going with this company

16 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy

16 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Through my own error, I ordered two tests for myself and my husband without realising he needed his own account to order his own test. This was very easily sorted via the online chat function which is so speedy and the operators so helpful. I dealt with Millie who sorted it all out within minutes.

20 April 2026
Unprompted review
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Super easy to order

Super easy to order. Results came through quickly.

16 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Good experience

On time - Warm - Excellent blood removal ie: no pain!

14 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Good instructions with a very quick…

Good instructions with a very quick turnaround. The results were very informative and shown to be accurate. I have ordered another test.

17 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

As yet I haven’t received my result

As yet I haven’t received my result, so I can’t review.

15 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 4 out of 5 stars

Impressed that kit was tracked item

Impressed that kit was tracked item. Arrived within couple of days snd result received within period specified.

17 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.


Kind regards,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Excellent service got results back…

Excellent service got results back quicker than expected . Would definitely use medichecks again.

14 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Quick and very easy

Very easy to use happy with process

17 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Easy to arrange,perfect bundles and…

Easy to arrange,perfect bundles and fast results.

15 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

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