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Medichecks Reviews 1,490

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and prompt service, highlighting the efficiency and speed of receiving results. Many appreciate the thoroughness of the doctor's comments and the helpful insights provided. The customer service is frequently described as amazing, professional, and very helpful, with many users finding the online chat function particularly efficient. People also find the overall user experience to be simple, straightforward, and easy to understand. However, some customers also noted issues with the product, specifically regarding the finger-prick sample method, which some found difficult or ineffective. A few other people also felt that the turnaround time for results could be long, and some experienced delays or a lack of communication regarding their sample status.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, professionalism, and speed. Many... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the fast turnaround for results,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers appreciate the straightforward kits, clear... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with user experience. Many found the process simple and efficient, from... See more

Based on these reviews

Rated 4 out of 5 stars

Despite the results & Dr's comments being thorough and useful, the turnaround time was fairly long. I know it says up to 7 working days for delivery but I thought it might be sooner given I live close... See more

Rated 4 out of 5 stars

Received test kit in two days. Had to wait three weeks for my hospital to draw my blood sample. Test result received one week after posting the sample. Would like to have known more about the finger-p... See more

Company replied

Rated 4 out of 5 stars

Excellent and prompt service. The missing fifth star was due to the fact that despite cancelling an order ( made in error) straight after it went through, I still received the kit by post and had its... See more

Rated 4 out of 5 stars

On the whole the experience was great. The form filling at the beginning wasn't always easy, particularly as the enter button was still there after I'd pressed it so I wasn't sure whether the info was... See more

Company replied


Company details

  1. Blood Testing Service

About Medichecks

Written by the company


At Medichecks, we’ve been helping people understand what’s really going on inside their bodies for over 25 years.

Founded in 2001 as the UK’s first private blood testing service, we were built on a simple belief: health should be effortless. From the beginning, our focus has been on giving people clearer answers about their health, without confusion, barriers or unnecessary waiting.

Today, we provide trusted at-home blood tests and health checks across the UK, making it easy to check, track, and understand your health from home. Our tests are analysed by accredited laboratories and reviewed by experienced doctors, with results explained clearly. Not just numbers, but insights that actually make sense.

Whether you’re looking for reassurance, faster answers, or a better way to stay on top of your wellbeing, we’re here to help. Our wide range of tests covers everyday health, nutrition, hormones, fitness, and long-term health tracking, supporting people at every stage of life.

As pioneers in preventative healthcare, curiosity and innovation have always been at the heart of Medichecks. We focus on helping people spot potential issues earlier, feel more confident about their health, and take action when it matters most.

We’re proud of our long history and of the positive feedback we receive from customers who value clear results, reliable service and supportive, expert guidance. Helping people feel informed, reassured and in control of their health is what Medichecks is all about.


Contact info

10% off your first health check

Checking symptoms or tracking your health? Start with 10% off.

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The bloods results were processed…

The bloods results were processed incredibly quickly. From posting to results in under 36 hours. Well done

21 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Brilliant

Brilliant, fast turn around and doctors comments along with them are always informative.

15 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

I’m so glad that you can self check…

I’m so glad that you can self check yourself using the psa test.

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 2 out of 5 stars

Trouble booking the Blood Test

Hi, I have used medi checks quite a few times and your booking system has always been very good but this time with the Heim app it was terrible. There were no dates available at all and it was constantly stuck on one date which I couldn’t do I had to send about five messages to them to try and get a date and constantly get in touch with their chat eventually after emails and messages I got an appointment, the actual lady who came and took my blood test was very good, but I don’t know if I would book again because it was too much trouble trying to get a Blood Test on any date which is a shame.

21 April 2026
Rated 2 out of 5 stars

Slow turnaround

My sample arrived in the lab on Thursday and we are now on Wednesday with no emails for updates or any set date of when I should get my results, which has delayed my whole cycle, postponing gains!

22 April 2026
Rated 5 out of 5 stars

Useful checkup

Simple blood sample from local health check centre ended with a very detailed report. If you have questions on your health, I would recommend this blood test as a helpful start.

16 April 2026
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Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

I use these fairly regular

I use these fairly regular. The service is quick, easy and reasonably priced.

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Value for money

Great timing, Fast service and details report.
Brilliant

17 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Delivered on time, good communication and very reasonable price compared to others. Provided me with what I needed when my NHS GP wouldn’t

21 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Great and speedy customer service

Great and speedy customer service! I’ve used Medichecks for a number of years now and have always had a great experience

21 April 2026
Unprompted review
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

I've used medichecks multiple times

I've used medichecks a few times and find them to be very good! Easy to do tests and results in a few days. The prices are competitive compared to others so I highly recommend 👌

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Efficient pleasant comfortable and…

Efficient pleasant comfortable and quick when having bloods taken.
But
I was unaware that my report would have been more valuable if I had provided some information on medications. And how to provide that information could have been useful.
Final Report nevertheless, was helpful .

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 4 out of 5 stars

Well worth the money invested

On the whole the experience was great. The form filling at the beginning wasn't always easy, particularly as the enter button was still there after I'd pressed it so I wasn't sure whether the info was saved. Also, for a more mature person, it wasn't entirely clear that the info would go to medichecks once I'd pressed enter. This may have been my skim reading or my lack of IT knowledge which was at fault. Once the results were in I had really helpful and speedy feedback about how to resolve the deficiency that the test revealed. I am very relieved to be able to see a way ahead and for that I thank you.

20 April 2026
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Reply from Medichecks

Hello,


Thank you for your 4* review and for taking the time to provide your feedback. It’s helpful to hear where we can continue to improve.


Kind regards,
The Medichecks Customer Care Team

Rated 3 out of 5 stars

Clear and speedy service

This is my third visit. I like the clarity of instructions and the quick turn-around. I was disappointed that the feedback did not take into account or reference information I had provided re. the likely impact of medications.

17 April 2026
Rated 5 out of 5 stars

Very quick results and detailed…

Very quick results and detailed answers!
There was an issue with my bloods and only 7 of the 9 bio markers were checked, but Medicheck sent me a new test for FREE! The issue could’ve happened for several reasons, including a clotted, insufficient or haemolysed sample. But yeah, they sorted the issue very professionally.
Thank you!

20 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Smooth process

Easy-to-follow instructions and a speedy result. Thanks!

14 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Terrific customer care from Hope after…

Terrific customer care from Hope after I completely messed up an order. Hope went to great effort to help resolve my error and kept me updated throughout.
Great selection of tests and good value for money considering the in depth analysis you receive with your results.

17 April 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

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