From a Meaningful Birthday Gift to electronic waste and frustrating customer experience
From a Meaningful Birthday Gift to Electronic Waste in Less Than a Year: A Disappointing Huawei GT5 Warranty Experience
My experience with the Huawei GT5 has been extremely disappointing.
This watch was a birthday gift from my wife, purchased in Italy for €250. Unfortunately, after only 9 months of normal use, the watch completely stopped working after being exposed to water.
What makes this situation particularly frustrating is that the Huawei GT5 is marketed as a water-resistant smartwatch designed for everyday use and sports activities. As a customer, I trusted the product’s advertised capabilities and never expected normal contact with water to render it unusable.
Living in Morocco, I had to send the watch back to Italy through a friend so it could be inspected under warranty. After the inconvenience, time, and cost involved, I was informed that the damage would not be covered and that the repair cost would be almost the same as purchasing a new watch.
I struggle to understand how a €270 smartwatch can fail after only 9 months and how a water-related failure on a water-resistant device can be excluded from warranty coverage. The explanation provided was neither convincing nor customer-oriented.
What disappoints me most is not only the product failure itself but also the lack of support and accountability afterward. When customers invest in a premium brand, they expect quality, durability, and a company that stands behind its products. Unfortunately, that was not my experience.
This watch was more than just a gadget—it was a meaningful birthday gift from my wife. Seeing it become unusable in less than a year, and then being told that repairing it would cost nearly as much as replacing it, is both frustrating and disheartening.
Sadly, this experience has significantly damaged my trust in Huawei products and customer service. I hope Huawei reconsiders how it handles situations like this, because loyal customers deserve better.
Reply from MediaWorld - Vittuone
Hello,
We're sorry for your review and the negative experience you had; we'll forward your report to the relevant departments.
Your feedback is very important to us and helps us improve.
We apologize again and remain at your disposal. We wish you a good day.
Team Customer Experience