CEVA Logistics Italia  Reviews 3,480

Super sketchy company. They called an left an obscure voicemail saying they were delivering an order on behalf of "your delivery order." When I finally got through to a human, they refused to verify who they were delivering on behalf of and instead insisting that I had to provide my personal information to verify. I refused. I guess we'll just see what eventually shows up. It's probably legit, but with fraud schemes rampant, this company should do a better job of communicating who they're working for when they contact you.

I ordered a Pilates reformer through Amazon, and while the product itself appears to be good quality, the delivery experience with Ceva Logistics was extremely disappointing.

I was required to schedule a delivery appointment through their automated system and made arrangements for someone to be at my home during the scheduled time. On the day of delivery, I received a call saying they had no available delivery personnel and could not fulfill the appointment. As a teacher, taking time and coordinating coverage is not easy, and this caused a major inconvenience. When I explained this, I was simply told there was nothing they could do.

We rescheduled for the next day with the agreement that I would receive a 30-minute call prior to delivery so I could have my daughter meet them. That call never happened. Instead, the reformer was dropped off in my front yard without notice. While I had agreed to front-door delivery, this item is extremely large and heavy, and the lack of communication made the situation difficult and frustrating.

When I called to ask why I never received the promised call, I was told the driver “didn’t want to bother me because I was a teacher,” which is honestly unacceptable and not their decision to make.

To make matters worse, the reformer arrived with no assembly instructions included.

Overall, the product may be solid, but the delivery service from Ceva Logistics was unprofessional, unreliable, and created unnecessary stress. I would strongly caution others about the delivery experience.

Shipment not delivered its been sitting in my local city for 3 days with a scheduled delivery time that has come and gone. I called multiple times placed on hold because all if the agents are busy, then automatic disconnect after 20min. I was able to get through once on a 800 number I found online I was told it was on a truck and then hung up on. cannot get through to anyone and still do not have my order. I've filed a fraud complaint with EBAY and calling the FBI next

First and last very bad experience. I will never use this company again.

First strike they don't answer the phones.
Second strike they scheduled a delivery and didn't deliver. Wasted an entire day.
Third Strike was not responding to my email.

I had a very poor experience with CEVA Logistics in Azle, TX during a scheduled threshold delivery of an Anker battery weighing over 400 lbs.

The delivery was scheduled in advance, and two delivery personnel arrived in a box truck equipped with a liftgate. However, they parked on the busy public road and told me they were not allowed to come onto the property. When I explained that I have a 400-foot driveway (18–52 feet wide) that regularly accommodates much larger trucks—including semi-sized delivery vehicles—they still refused.

They also refused to roll the pallet down the driveway and instead attempted to leave the 400+ lb battery on the side of a busy street. This is unsafe, unreasonable, and not consistent with threshold delivery standards, which generally involve delivering to the first safe, dry, and secure location such as a garage, porch, or front door.

No policy was provided explaining why they could not enter the driveway, and they made no attempt to find a safe solution. The delivery was then marked as “delivery attempted, refused,” even though the refusal was due to their unwillingness to perform the threshold delivery safely.

The interaction was unprofessional and dismissive. This experience reflects poor training, poor customer service, and failure to perform the agreed delivery service.

I hope CEVA improves training and ensures delivery teams properly complete threshold deliveries safely and professionally.

I was very hesitant when I ordered an item and saw all the reviews of this delivery service. However my experience was not like the negative ones, I was asked to confirm a delivery date, I was provided a time frame. On the day of delivery I called to see if they could let me know where I was on the schedule as I needed to pop out, they called the driver and found out for me. Only comment I would make is the online tracking didn't update otherwise would give 5 stars. The two guys handled the item with care and it was well packaged but unfortunately I don't think it was checked before being shipped and was cracked and damaged!

Ceva shows a complete lack of logistic knowledge. A delivery that was promised within 4 days has already taken 10 days, and there is still no clear information. When I call, the representatives has no idea where are my package. They ship 1 package out of 3 at a time. This is by far the worst experience I’ve ever had with a delivery company. Professionals?? They light years away of it! Such service is unacceptable.

They have to pay me bills of over 30,000 thousand euros. No one answers when I call them. they want to get with our money. SCAMMERS. DON T WORK WITH THIS COMPANY .

Ceva shows a complete lack of care for their customers. A delivery that was promised within 4 days has already taken 8 days, and there is still no clear information. When I call, the representatives are rude and simply say they will deliver whenever they want. This is by far the worst experience I’ve ever had with a delivery company. I believe companies like this should be held accountable, as such service is unacceptable.

There is no local Ceva logistics page for my area so I will write my review here.

I ordered something from China and they chose Colis privé a company owned by Ceva logistics as the last mile carrier. I was supposed to receive my parcel (tracking nr Q10 204 893 376) last Saturday and still haven’t received it. I tried to email them but got no response, there is no phone number to call and they are ignoring my messages and comments on Instagram…
The piles upon piles upon piles of bad reviews on pretty much every website are a telltale sign that this company does not care about its customers!
If I don’t get my parcel I’m prepared to involve police and journalists to dismantle this entire pyramid scheme!!!

In the age of AI, Ceva Logistics still can’t manage to correctly copy an address from a store. As a result, they just ignore the fact that they have some packages, don’t reach out, and act like there’s no issue at all. It’s embarrassing in this day and age.

They don't even deserve ZERO stars, let alone one. Order from SKLUM, three packages were supposed to be delivered yesterday. We received only two. The third one is lost somewhere, no one knows where exactly. Sklum is no help at all, and there is no way to contact Ceva Logistics to ask about the lost package. The worst shipping company that I've had the displeasure of using...

Yesterday one of the lorries came into my lane and took off my wing mirror, i am so upset with this experience, my children were in the car and very scared. I have tried calling them multiple times, when put through to the right department it just goes to voicemail, I have left numerous messages and noone had bothered to call me back. This couldn't have happened at such a bad time with Christmas round the corner. I have pictures and witnesses of the lorry.

Didnt carry my TV off the truck, they slid it down then when asked to open the box quickly so I could inspect for damage they slid I right back up the ramp and took off. What a joke!!

English version below

Esperienza assolutamente orribile lavorando con questa società di logistica. Ho fatto un ordine con Mediaworld. CEVA avrebbe dovuto consegnare la nuova lavatrice e portare via la vecchia. Non hanno portato via la vecchia lavatrice e dopo due mesi di tentativi di farli tornare a prenderla, non l'hanno ancora fatto fino ad oggi. Ho fissato due appuntamenti con loro, entrambi confermati, ma poi non si sono presentati. Hanno anche smesso di rispondere alle mie telefonate e mi hanno riattaccato in due occasioni e hanno ripetutamente inviato le mie chiamate alla segreteria telefonica. Maleducati e inefficienti.

Absolutely horrible experience working with this logistics company. I placed an order with Mediaworld. CEVA was supposed to deliver the new washing machine and take away the old washing machine. They did not take away the old washing machine and after two months of trying to get them to come back and get it they still have not as of today. I have made two appointments with them both of which they have confirmed and then not showed up for. They also stopped answering my phone calls and hung up on me on two occasions and sent my calls to voicemail repeatedly. Rude and inefficient.

Order # 229381645

This has been an incredibly frustrating experience. I ordered a TV from Media World on 11th November (Order No. 234517558) and paid €20 for delivery, yet after more than three weeks, I still haven’t received it.

Initially, I was told it would be delivered on 19th November, then 20th, and later 23rd. It’s now 29th November, and I haven’t even received a call, let alone my order. When will it actually be delivered?

To make matters worse, I have not received any updates or communication about the delay, and I don’t even have the courier company’s contact details to follow up. This is completely unprofessional and unacceptable for a company of your size and reputation.

I demand immediate action. I need a clear update on my order status and the courier’s contact information without any further excuses or delays. This level of service is not just disappointing—it’s outrageous.

I need their contact no

In regards to the Steam Deck official release in Australia the logistics has utterly failed to streamline a large shipment of 1st Week purchases.

The issue is with packaging and labeling which took them more than 24 hours with some users complaining to have spent 2 days in picked up parcel, printing label etc. Delivery has not been utterly terrible as no one has claimed to receive damaged goods, so that is one thing.

Improvement in handling and updating customers is something I would request them to improve.

An update on my situation, after having being sorted and set for delivery it never showed up at my place and still tells me it is on the way on 29/11/2024. Seems like I shall not receive anything till next week which would make it more than 8 working days in transit.

Edit 01:
To the representative who replied, I ask why not communicate via email or some official channel instead of me publicly posting my order number when my package is still in delivery limbo and could be intercepted by malicious actors.

Absolute horrible service, no wonder it is a 1.5-star rating. My delivery window was 9 am - 1 pm, at 3 pm I get a phone call saying that my number which they just called me on was bad and my delivery was pushed out until tomorrow. I waited all day and they didn't even bother to ask if I was available tomorrow. The managers need to be terminated!

Very bad, corrupt company. I worked here 3 months, worked extra hours, did my best to get promotion. After 3 months, without any warning, the supervisor fired me. I asked him why, he said he doesn't need to explain why, and he doesn't need any reason to fire anyone!!? I will destroy their reputation and get back to this humiliation by the law. This experience happened to me in the Netherlands. Employees are people, you mist respect them, no matter what your position is.

Ordered via SKLUM, my delivery still has not arrived and it has been ‘out for delivery’ for 2 months now. They have no customer service what so ever and both the delivery company and SKLUM do not answer any messages. This is a huge scam and they work together