Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more
Company replied
As with all debt recovery you always think the worst, I expected to be told that the bill had increased, however I was pleased to find out that it had remained the same. Moorcroft’s customer relations... See more
Company replied
I received an e-mail from Moorcroft asking me to contact them regarding some money I owe. It was a pleasant e-mail telling me that, working with them, I could get the debt paid. I contacted them and s... See more
Company replied
Company details
Written by the company
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Contact info
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, United Kingdom
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3.7
Average
329 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Online Portal.
Accessing online portal difficult, each time i attempt this hit a dead end.
4 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please may we also ask that you now try registering again on our website, and if you would like to discuss this matter further, please contact us by phone on 0161 475 2858.
Alternatively, you can chat online with a live service agent from our website www.MDRL.co.uk during our normal opening hours.
With regards,
Moorcroft Debt Recovery Ltd.
Good customer service helps resolve the issues
I was able to get answers for my request via good customer service
29 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
People who understand others…
People who understand others circumstances… i felt no judgement and they took great care of me and they are very kind ans knowledgeable.. I’m very greatful as we came to a manageable agreement
28 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft Debt Recovery
A courteous and patient person to talk with.
1 September 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Continuing to call and email me about a…
Continuing to call and email me about a debt that they seem to think i owe...rewind 2 years! A virgin media package i agreed to included an 02 sim card on contract for 12 months. I didnt want the sim card but could not get the virgin package without it so agreed since it was only £5 per month. 2 months into the contract i still hadnt recieved the sim card and 02 refused to send another but continued to bill me which i didnt pay. After numerous fights online and by phone 02 agreed to refund the bill payments and i cancelled...they then attempt to charge me a cancellation fee which i also refused to pay since they didnt provide me with the service they agreed they would. Sim card never sent, never activated and therefore never used. So now the outstanding payment has been passed to debt collection...good luck trying to get a penny from me! Keep emailing they will be ignored. Keep calling it goes right to spam! 🤣
25 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
took outstanding payment on behalf off… tesco mobile
took outstanding payment on behalf off tesco Mobile
and said you would forward to tesco payment department
also said that they would also get removed from my credit report
very helpfull
19 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Please don't worry about calling Moorcroft they really are helpful
Very helpful and reassuring each time I called
13 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft scam and liars email from some debt company in…
Got email from some debt company in Manchester they say moorcroft have contacted in the past. Yet they have never sent a letter email or called me now they threaten me with ccj proceedings🤣🤣🤣🤣🤣🤣 They never ever contacted me. Then pass my private details onto another debt recovery scam. Yet neither have provided any prove of any loan they believe i have had. If i do owe money then it is down to the company or provider to contact me on such assumptions. But as I have never had a loan or any contracts is obvious these are fake assumptions.
14 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Extremely supportive
I found myself in quite a difficult financial situation and they were acting on behalf of a client, but they were extremely supportive, understanding and helpful and I never felt pressured at any time.
2 August 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Very professional understanding and helpful service
Very professional understanding and he
28 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent communication extremely…
Excellent communication extremely helpful they understood my situation and did everything in there power to help me
17 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Melissa
Unfortunately, I found myself in a very difficult situation financially. I had to deal with a few debt collections agency and these guys made the process so smooth for me! 🥺 during the tough times, I found it difficult calling my creditors to sort out payment plans. Their online personal account system helped me sort out my finances without having to talk to anyone all the time.
Just recently, an insurance company with staff that had very limited understanding and information of their companies policies pushed my mums insurance to Moorcroft. When we got the letter I was distressed as I thought Tesco would have dealt with the issues with us directly after countless emails and calls with them.
I spoke with Melissa and ended up in tears trying to explain my current situation. She spoke so kindly and explained to me why she believed we owed the money. Her explanation made so much sense over all the nonsense and rubbish the Tesco insurance customer service agents had been telling us over the last few months.
She gave us the option to contact Tesco again if we still believed we did not owe what they had asked us to pay.
I am not one that usually leaves reviews without being asked to. But I really commend Melissa and her team for how they consider people’s mental states and treat people with care and compassion. Well done to you guys. Please keep your team as one that shows genuine concern for people. I understand some people can be difficult but please keep up the good work. You literally heal people in the process. Thank you.
24 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Never been pressured and always treated…
Never been pressured and always treated with respect.
10 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft financial
They are extremely difficult and frustrating to deal with . Customer service team is awful.
17 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Very professional and understanding and…
Very professional and understanding and always prepared to listen and go the extra mile to help in anyway they can
11 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
O2 have account that was not due
Moorcroft were very helpful and sorted matters once they understood.
O2 asked them to chase an account that was not due. I explained my two visits to an 02 shop over 5 hours and their own team could not cancel the unused account. O2 would not allow Moorcroft to accept my instruction to offset the amount of another 02 account so Moorcroft responded quickly when I register my complaint. Have since sent me a cheque for £14!
Thank you Moorcroft for helping with this.
4 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hello,
You recently spoke to a member of management to discuss your experience with us and our client. On the back of that conversation, we did issue you an email.
If you haven't already, please check your email inbox for correspondence sent by us, including any junk email folders that mail may have been dropped into.
If that still doesn't help, please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
Completely unacceptable!
Moorcrot acted in a completely irresponsible and unreasonable manner. They assumed, without any proper verification, that I still live at a property where I last resided over four years ago. Now they are trying to charge me for an outstanding water bill from Thames Water, and to make matters worse, they reported my name to credit agencies in the UK.
Even after I provided them with the contact details of the current property owner, they have ignored that information entirely and are still demanding that I somehow “prove” that I haven’t lived there in years. That is not only ridiculous, but also unnecessary and completely unfair.
It’s not my responsibility to prove where I don’t live — it’s their duty to properly verify such information before taking such serious and harmful actions like reporting someone to credit bureaus.
This company shows a total lack of professionalism, responsibility, and common sense.
31 May 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
We tried to give you a call today but weren’t able to reach you.
Just so you're aware, the accounts we work on are passed to us in good faith, on the basis that our client has already tried to get in touch and hasn’t yet been able to resolve things.
To help avoid any issues with incorrect water bills, it’s important that the property owner or occupier updates the relevant water company when someone moves in or out. If this isn’t done, a bill could end up being sent to someone who no longer lives there.
Lastly, when we’re working on behalf of another organisation, we don’t make changes to individual credit reports. If you think there may be an error, you’re welcome to speak directly with our client or reach out to one of the three main Credit Reference Agencies for further advice:
- TransUnion Consumer Services Team PO Box 491, Leeds, LS3 1WZ Tel: 0330 024 7579 www.transunion.co.uk
- Equifax Customer Service Centre PO Box 10036, Leicester, LE3 4FS Tel: 0800 014 2955 www.equifax.co.uk
- Experian Consumer Help Service PO Box 8000, Nottingham, NG80 7WF Tel: 0844 481 8000 www.experian.co.uk
If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Useless company
Had set up a payment plan to be paid from my account on the first of the month, first payment went out on due date, then 8 days later had email from them saying that payment had not been recieved and to call or email them for payment to be taken
9 July 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thanks for sharing more information about your experience with Moorcroft. We've tried reaching out to you to provide further assistance but have not received a reply.
Please be assured we are here to help. You can contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
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