Moorcroft Debt Recovery Reviews 

335
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, most reviewers were somewhat happy with their experience overall. Customers appreciate the helpful and compassionate staff who listen carefully to their financial situations and make setting up manageable repayment plans very easy. Many people note that the service is efficient, with polite agents resolving issues promptly and providing clear guidance throughout the process. However, some customers also noted receiving persistent calls and messages asking for individuals they did not know or concerning debts that were already settled. A few reviewers additionally experienced frustrating communication problems, mentioning difficulties with getting proper assistance or being locked out of online systems.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide divide in their experiences. While... See more

Staff

Consumers find staff to be positive, highlighting their compassionate, helpful, and non-judgmental approach.... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting starkly divided experiences. On one hand, some... See more

Customer communications

Customers had negative experiences with contact, frequently reporting persistent phone calls, automated... See more

Service

Reviewers highlight positive aspects of service, consistently praising the polite, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more

Company replied

Rated 5 out of 5 stars

This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more

Company replied

Rated 5 out of 5 stars

As with all debt recovery you always think the worst, I expected to be told that the bill had increased, however I was pleased to find out that it had remained the same. Moorcroft’s customer relations... See more

Company replied

Rated 5 out of 5 stars

I received an e-mail from Moorcroft asking me to contact them regarding some money I owe. It was a pleasant e-mail telling me that, working with them, I could get the debt paid. I contacted them and s... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.


Contact info

3.7

Average

TrustScore 3.5 out of 5

335 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(335)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive Company

Spoke to Charlie today regarding debt of a tenant during tenure of a previous landlord, and feel confident that the trace team will now look elsewhere ASAP for the individual, and that my tenant will get quiet enjoyment of the property.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Received letter saying that I owe them…

Received letter saying that I owe them money from EBAY Commerce UK Ltd.
My Ebay account is £0.00. Reported to Ebay Spoof EMAIL ebay.co.uk
Tried Chat Bot with them quoting reference number and all they wanted was more personal details of which I refused, they ended the chat while I was still replying.
How Rude !
Seems they are sending out random letters with no proof of what it is for.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Wrong person wrong address needs to have more training in dealing with debt recovery totally unprofessional company recently been hassled by telephone…

Have recently been hassled by telephone calls from these unprofessional company demanding I give them my details when I refuse to hand over my personal details by phone they advise me they cannot discuss the debt that is related to the conversation with the advisor I then request a letter from them regarding some debt apparently I have with them when the letter arrived at my personal address it is not addressed to me someone totally different so you can't speak to them because I will not give them my personal details and handover my date of birth etc this company is completely harassing me in regard of someone else and I still refuse to give them my details so they cannot discuss the case over the phone I think this firm needs to reconsider our day continued their business as I will take this further if I have another call or a letter from these unprofessional people

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not give your personal details

Received a letter saying I owe £135 to PayPal I checked my PayPal account , the one I never used in over ten years and it said 0.00 they asked for my date of birth I said no they said they knew who it was with reference number I said I have not give you reference number they said they knew me through my phone number I said I’ve changed it recently and only close friends knew it they said we need date of birth to go through security? Do not phone or give any details please

31 October 2024
Unprompted review
Rated 1 out of 5 stars

I'm going to the police to file a…

I'm going to the police to file a harassment order against you!!!

I have paid you... Fk knows what I even paid you for!!!!! You're still harrassing me saying I haven't paid when I have.

I have my proof and I was told to send it via email. I never received where to even send it to.

Should be on your statement that a payment from me has came through. Do your fkin jobs!!!!! Lazy!

I'm going to the police with my evidence and filing a report for harrasment and distress. Any more and I will be taking you to court!!!!!!!! Stupid c****. Do your fkin jobs properly. Robbing innocent people. Scum bags

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff!

Spoke to Josh Barber and he was very friendly and quick to help me resolve all of my questions. Honestly the most pleasant conversation I have every had about money and very happy to help and answer my (many) questions. (Please reward him for his hard work if possible ☺️)

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly this company are a bunch of con artists. I had a very old eBay account that had a £2 debt with it and now I’ve had a letter saying I owe £131.40 really this company is full of scammers I’m not being funny but a P.O. Box not even at your company address

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, polite and understanding. The agent I spoke to was more than helpful. Really polite and very informative and manage to help me pay my debt with a very reasonable repayment. Thank you Nayaz you were a massive help.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

I have a very ill patient nick Jordan

I have a very ill patient nick Jordan. Some woman I think is saying he's Mrs Nicky Jordan. This person is on suicide watch. Constant calls he doesn't understand. Reported to police please be careful this is a very very ill man

5 June 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Received emails from these guys randomly about a debt owed to HSBC.

I closed my account 2 years ago and obviously any slight overdraft was settled before then.

Go slide a gherkin up your rear.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Who the hell is Don Lennox

I receive umpteen calls a day from this company looking for someone who I’ve never heard of. I’ve lived in my house for 24 years and have had the same landline number for all these years. It’s a recorded message so can’t even tell an actual human this as when I call the number on their website ‘contact us’ section, they want a four digit number which I don’t have because I’m not who they are looking for. I’m going to lodge a complaint with the FCA because these calls are unsolicited.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

Who is still allowing this scum

Harassment without proof I owe you scum nothing soon you will receive a harrasment order.
22 calls in a matter of 2 days.
Today I was asked to contact you,you say paypal asked you for recovery, funny I owe nothing
Confirmed via PayPal my account was closed and payments came from my bank not PayPal.
I had no notification from paypal which today confirmed if I owed anything I would have been contacted, and I haven't.
And my account with PayPal would stay open until such debt was cleared I have all proof.
We can sort it out in court fine then I shall be serving you .
So you just carry on doing your dirty deed .
Your company I've reported to all relevant parties.
You are scum of the earth .
Only got to read on here says it all.
So just you back off,or see you in court with a notice from my solicitor, yes I have one .
So just back off and crawl under the stone you came from.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Do not even deal with this company

Do not even deal with this company. Con artists. Will not be getting a penny out of me regardless of how many letters they send. Still waiting for my SAR nothing after 40 days. Reported to The Ombudsman, and other relevant authorities. I will with no doubt take Moorcroft Debt Recovery to The Courts of Law which they clearly know nothing about. They have also failed to comply with my letter sent recorded delivery and via email to not harrass evidence stacking up nicely.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

I received a letter from them in regards to an alleged debt. Honestly speaking, I had no knowledge of this debt prior to this letter.
I requested evidence of the alleged debt, they were unable to provide evidence.

Action taken:

Reported to - Action Fraud
- Financial Ombudsman
- Credit Services Association

Complaint to - MOORCFROFT Compliance Team

Evidence package in development to send to:
Information Commissioners` Office
Financial Conduct Authority

2 February 2024
Unprompted review
Rated 1 out of 5 stars

crap company , nothing helpful about them

called me after i added my phone number to their website as i had received a letter to my home address , they could not find my address and was asking me to disclose personal information. if you are calling me for a supposed debt YOU SHOULD HAVE THE INFORMATION!
they then harassed my phone to the point i blocked them
they are clutching at straws

3 February 2024
Unprompted review

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