MDP Supplies Reviews 

743
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff members for being exceptionally helpful and providing consistently fast, efficient service every single day. Consumers also appreciate the top-quality products available at competitive prices and quick response times when dealing with online orders or inquiries. Some reviewers were not happy with customer service, noting occasional dismissive interactions or receiving damaged items during transport. However, a few other people also felt that delivery problems or inconsistencies with specific branch staff created frustration over time. Reviewers occasionally mentioned that issue resolution could be improved to better support long-term buyers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, product knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and dedicated... See more

Product

People report positive experiences with product, noting that the range on offer is good and provides great... See more

Service

Customers consistently report satisfaction with the service, highlighting that staff members are always... See more

Order

Reviewers mention positive feedback about order processes, frequently highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service time and time again from MDP. Never had any issues and always pleased with quality and service. I felt compelled to write a review, as today, Neil was exceptionally helpful. He w... See more

Rated 5 out of 5 stars

Excellent company and outstanding customer service!I recently made a mistake and ordered the wrong colour by accident. I contacted customer service, and within just two hours, Erin had it completely s... See more

Rated 5 out of 5 stars

Ordered late on Christmas Day evening, received my confirmation of order and invoice in minutes. The text and email “ready for collection” received first thing on working day back (29th). Quick, effi... See more

Rated 5 out of 5 stars

MDP are always there to help, they are very well stocke and if any product is unavailable, in my experience, it only takes a few days to get it in. Always providing top quality products at very compe... See more


Company details

  1. Printing Equipment and Supplies
  2. Art Supply Store
  3. Prints and Signs Store

Written by the company

Wholesale distributor of sign vinyl and supplies for sign makers & garment printers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(743)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reliable but expensive

My mother use to use this company and now I do, they're reliable & fast but I do think overpriced. You can buy vinyl much cheaper nowadays but I trust this company so I stay with them. I wish they would offer free shipping at a lower price instead of over £120.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

You need to retrain the sales team!

Edit in reply to your response, there is no stock AT ALL in the items that i have requested! I bought everything from in store months ago, they have not been restocked at all, after several requests!
As I said previously, I will continue to use another supplier until you start listening to your customers! You haven't even asked what items, you just straight to the excuses. I stand by my review.
I am constantly asking the sales team to stock up on certain items at my local store, I'm always told no, that they will stock up when they see the demand for them. How will they see the demand for them when I'm having to order from another supplier instead? I'm currently ordering 50-60 items a week from another supplier, because your sales team does not listen, and does not work with the customers needs. Such a shame as your swansea store is very local to me, it would be so handy to pop in there and purchase, but if I have to order online, then I'll keep using the other supplier as they have a much wider range and I can restock everything with them

25 January 2026
MDP Supplies logo

Reply from MDP Supplies

Hi Joanne

Our stores have a stock system that balances stock levels based on demand.

Unfortunately due to limited space in some of our stores we can't just massively increase stocks on a particular item without an actual order.

If customers want a bulk quantity of a product for in-store collection we can get these in within a day or two, just place the paid order and it will be there ready in-store or we can deliver it to you.

Apologies if this may seem inflexible to you.

Rated 5 out of 5 stars

great customer service

great customer service, Been using my local MDP for years, the guys at your Canvey store are a really great bunch, always happy, polite and prompt with collection.

They are all great assets to your Company

24 November 2025
Rated 5 out of 5 stars

I order from MDP on a weekly basis and…

I order from MDP on a weekly basis and I can’t recommend them enough and my business couldn’t function without them. Been very few problem with deliveries but when there has been a problem customer service has been brilliant and helped resolve the issue quickly

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Swansea Branch

Very helpful and friendly staff always have been when visiting the Swansea store never any problems

28 December 2025
Rated 5 out of 5 stars

The service at Hillington is…

The service at Hillington is outstanding when I collect from there, deliveries are another story, someone should have a word with the apathetic Chris and the rest of the staff in Liverpool, a great company being let down by staff at Liverpool

30 December 2025
Rated 1 out of 5 stars

8 days after my parcel was handed over…

8 days after my parcel was handed over to the apalling GLS courier in Ireland. GLS is still holding my goods hostage in their depot. Why does MDP use such a dreadful courier?

12 December 2025
Unprompted review
MDP Supplies logo

Reply from MDP Supplies

Apologies for the issues you have experienced with the GLS courier in Ireland.

Fastway Ireland ceased to operate recently so we had to move services to GLS and AnPost, as did many other business. Both these couriers have experienced delays in some areas due to the increased volume this caused and on top of that the Christmas surge that all couriers are usually effected by.

These 2 different factors have caused the perfect storm this year in Ireland but please be assured we are frustrated as you are regarding delays in certain areas and we do everything we can to get orders to customers as soon as possible.

Rated 5 out of 5 stars

Excellent service time and time again…

Excellent service time and time again from MDP. Never had any issues and always pleased with quality and service.

I felt compelled to write a review, as today, Neil was exceptionally helpful. He went out of his way to service a small order that was time sensitive so we could complete the job the same day.

5 December 2025
Unprompted review

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