McGill's Buses Reviews 

Shocking company ran by drug dealers buses always late or just don’t come some of the drivers r unbelievablely rude list goes on we need a proper bus service in paisley cause these people are scum

Some good feedback for a driver I was on the x36 leaving Stirling at 13:55 Monday 26th August and the driver was brilliant. I had a very impatient 2 year old wanting me to get her on the bus and the driver managed to have a carry on with her before he got on. He was laughing saying he wasn’t letting her on the bus but then said to her that if he got a high 5 she could get on. She gladly did this then spent the next 5/10 minutes giggling away to herself. Then as we were getting on the bus he happily said hi to her when she said hello and waved to him and continued the joke of her not getting on the bus by saying he was going to leave mummy behind which caused her to giggle more. More drivers like this one needed and a bonus of some sort needed for this one. If all of your bus drivers were like him then there would most definitely be less complaints. Many thanks to this driver for making my journey home less stressful.

Below is a copy of an email I sent to McGill’s Bus customer services.

To whom it may concern,

I accidentally got on the no X36 at Cumbernauld Shopping Centre at approx 19.45 on Monday 26th Aug. I didn’t realise the bus was out of service, I scanned my ticket without the driver realising. In hindsight he must have been changing the sign.

It wasn’t until I seen the motorway directions for Stirling that I realised I was going in the wrong direction back to Glasgow.

The bus driver stated that he was in fact off duty. He drove me to the nearest bus stop for Glasgow, waited with me and explained to the driver what had happened.

I am forever grateful to him, he went beyond the call of duty, I believe my personal safety wasn’t compromised due to his kind and caring actions.
I hope I didn’t take up too much of his down time. (I never got his name)

Please could you pass on my gratitude to him.

Thank you,
Kind Regards,

Kimberly Millar

Amazing service 👌 they have a monopoly on public travel, realistically there is no alternative.

I don't get it, your awarded a contract to provide a service (at cost), you get paid so provide the service.

The amount of buses that just don't turn up, appear on the app near your location then disappearing.

Like I said great service boss, how's your salary doing?

Service on the greenock hospital 545 bus is getting ridiculous the past cpuple of weeks .always missing buses out on this run . Already complained about this in an emial to the company last week . And nothings changed .
Shocking service Its as though this company does not care about their customers because they know they are only bus company in inverclyde.

Constant cancellations, no shows, late buses, kids drinking and smoking on buses with zero care from drivers. The only bus option from erskine and I hate waiting to see what drama it will be today. Even got kicked of the bus because the driver couldn't turn off his window wipers. Joke of a company and constant terrible service.

Pathetic Service, Zero safety,, no time Table. I am the regular traveller of from Glasgow to Foxbar.. every time buses not coming on time. Even I made the complaint. But no resolution. Once my wife was travelling in the bus and some girls hit her, today I suppose to start the journey from Glasgow @ 8.00 pm but bus not came and then I took the bus from Glasgow @ 8.30 pm then I reach at Paisley, unfortunately from paisley to Foxbar bus suppose to came at 9.32 but still @ 10.04 PM, still bus not came,,, this is happening so many time. No one bothering about service. Pathetic, poor services… worst service in the world…

Caught the 545 bus around 10.30am, at Gourock. Asked the lady driver how to get to Lyle Hill. She was very friendly and helpful and told us when it was the right stop for the french monument and Lyle hill. As we were leaving the bus, she pointed us in the right direction for where we wanted to go.

This is the kind of service that is very much appreciated by passengers and visitors to the area. She is a credit to McGill’s buses. Whilst people are quick to complain, it’s just as easy to pass on a compliment, where due. Thanks again driver, you made our day.

Bus always disappears at times of need for work

Second review of the worst bus company in the world been waiting over an hour for a bus when there’s supposed to be 5 per hour when is this company gonna get stripped of there operating license

Today I had a lovely a’noon trip from Milngavie to Stirling on the X10 across the stunning Scottish countryside - beautiful!
But coming back, two buses were cancelled or cut short (except to drop off at Balfron) all due to no drivers. Ian Hutchinson was our excellent driver.

Most people stayed in Stirling waiting about 1-1 1/2 hours; but not me I travelled back to Balfron and waited, as did an elderly gentleman, George, from Killearn.

I was delighted when an off-duty lady bus driver (beautiful Jan? - with the lovely smile and manicured nails) passed in her car, realised the bus hadn’t made it and stopped to pick George and myself up and drove us to our bus stops.

I am so grateful to Jan for going the extra mile, beyond the call of duty. Please pass on my grateful thanks to Jan as I was blessed with a lift home. Excellent!

After McGills took over from Arriva Buses, our bus service in and around Paisley has deteriorated substantially. Service routes have been cut, others merged to provide lesser services. Buses do not run to time, some running through early, others running excessively late, while others are cancelled altogether.

Route diversions during road works leave whole neighbourhoods without any services, despite excellent route alternatives being available.

The standards of driving displayed by some of the drivers is diabolical, showing precious little regard for passengers. I am a former PSV bus driver and I find their driving standards abysmal.

McGills Buses must be one of the worst bus service companies in the UK.

Crapest bus company on the road. Bus coming on the app usually isca different number that shoes, when it fecodrs to.
Scot rail all the way, cheaper, reliable and rarely cancel. Mcgill cancels at least 2 buses a day that i wait for

Worst bus service I've ever experienced. Even worse than the joke that was First Bus. Buses either leave too early or arrive too late there is no in between. If it is early, don't bother running for it because the driver will see you running and try and get away faster. This company obviously employs individuals that were either severely bullied at school or they go home every night and get battered off their wives. Absolute joke of a service

I have used the red buses in Edinburgh very regularly in Edinburgh buses with frequent services and decent departures I have when used are the far superior can’t fault them in the slightest.
In the past I had asked this bunch via email a question in regards to West Lothian last year Deans Road depot and I am still waiting for a response. Also their buses are extremely old, poor quality, breakdowns galore, mould on the roofs. And the Bright Bus Company doesn’t fair much better. It is still operated by this lot. Drivers are not dressed for service and not up to a high standard. They also gave 2 weeks notice prior to departure of West Lothian area and Bright Bus Part Route Airport is a short working of the X24 which they operate now instead of Livingston. Edinburgh buses throughout the Lothians is night and day unlike these.
I don’t expect any response from them as for poor customer service and the management (Sandy and James Easdale) operate the business.

On 27th June '24 I caught the X37 bus from Condorrat to Glasgow. I was pleased to see the driver (Angela) on numerous occasions, wait until the passengers had sat down before continuing the journey. This was so considerate especially for the older & less able passengers. It was very much appreciated. Thankyou Angela. Jayne Innes.

‘I’m a commuter from Stirling to Edinburgh who has just moved over to buses rather than the train to save money. It’s Wednesday 26th June and I’ve been using Midland Bluebird since Monday. In that time, two buses have completely failed to appear and all but one have been late! Buses that have arrived have been old, smelly and in one case contained a shirtless drunk person carrying a can of lager in full view of the driver who went completely unchallenged! A few weeks ago I emailed with a standard query and received no response. This is truly the worst bus service I have encountered in the UK! I could simply return to paying way over the odds for the train but no, why should I? I deserve a reliable bus service. From Monday July 1st, I will be making a record of services I attempt to use that are late or fail to arrive and that contain unchallenged drink/stoned people or are excessively dirty. I will then take this further. ‘

My daughter left her bag on the 21:15 bus from Braehead to Paisley, No.23p. Left email that night, got no reply, tried calling next day number on website didn’t connect. Not the best customer service.

the service has become poor and the ticket prices are way too high for short journeys

McGills are such a rubbish company with loads of cancellations and poor drivers. The Managing Director Alex Hornby doesn’t accept any constructive feedback for his company.