Mbna Reviews 

Was offered 36 months interest free. Turns out that is only on a balance transfer, not on new purchases. Not as it was sold to me by the company. Disappointed.

Stay away from MBNA. Erroneously charged three times. MBNA notified and requested to reverse but they refuse. Amex immediately reversed what are clearly erroneously duplicated/triplicated charges immediately upon notification by customer. Who pays the same charge multiple times within 1 minute at any shop? You will have to notify the financial regulator to get your money refunded.

MY WORST ERROR IN FINANCIAL MATTER IS TO GET A CARD FROM THIS COWBOY
CARD..
I HAD A CHARGE BACK ISSUE WHERE A COMPANY CHARGE MY CARD BUT NEVER PROVIDED ANY SERVICE
SO I'VE BEEN TRYING TO GET A SECTION 75 CHARGE BACK.

BUT FOR MONTHS MBNA PLAYING GAMES .
I WAS SO ANGRY THAT OTHER CARD LIKE CAPITAL ONE, LLOYDS, BARCLAYS NEVER PUT ME IN A DIRE POSITION AS IF I AM ASKING FOR HANDS OUT FROM UTTER LOW LIFE COMPANY LIKE MBNA..

ALL WE WANT OUR HARD EARN MONEY TO BE REFUNDED..
WHICH WAS ILLEGALLY CHARGED..
HOW COME THEY COMPARE THEMSELVES WITH OTHERS ..

HOPE THEY HAVE EARS TO LISTEN FOR ONCE..
Mr md Hussain
130 grange road Ig1 1ey

SHOCKINGLY POOR, like many people seem to have a problem with MBNA i made a payment using THEIR app and after authorising it at my bank through MBNA direct link it got passed for payment, the money taken from my account and is sowing as 'pending' by my bank but i the get a 'declined payment' message from MBNA, their staff attitude SUCKS they will not take responsibility for their actions, AWFUL COMPANY.

Did a £500 transfer assuming it was my current MBNA but was unfortunately a closed one MBNA has the money but can't track it. Total jokers...

Wanted to open an account to save a 6 figure sum since Which said mbna rate was best. Got blocked because I don't have a mobile phone. Their help desk said enter my landline number preceded by 44. Still got blocked. Tried emailing them, they don't reply to them so use the mobile app. But I don't have a mobile. Then discovered mbna is owned by Lloyds so of course they won't be interested, more fool me.

Another dumb ai account. Trying to add another credit card that I have in hand and I say “how to add another credit card” response “you want to add another cardholder” when I mention another cardholder? Goes round in circles says a real person will get in touch. 20 attempts same thing no response from real person

The cover proved to be worthless in practice.

The only time I had an emergency, MBNA/Allianz wriggled out of it by defining the capture of a squirrel on its way back into my home as prevention rather than removal of a pest (squirrels can be amazingly destructive in a short time). This was a weasel-like decision, in defiance of common sense, and I have little doubt that they would do something similarly dishonest if any other kind of emergency should suddenly arise. Needless to say - I did not renew. I also had my standard (as opposed to "Emergency") home and contents insurance with them, and decided to renew that because the renewal price was LOWER this year, and I thought the people handling any claim would not be the same! BUT ... then I read the many hundreds of terrible 1-star reviews for MBNA home insurance, and cancelled mid-term, switching to another insurer which gets GOOD reviews, for not much more money.

What an absolute bunch of scammers!
I got a loan and there there is no way to create an account to manage my loan. Support is non existant and I can not close my loan early!
This has to be an FCA report

absolute nightmare trying to contact this lot, wait time up to 20 minutes im told 35 minutes later, i give up, the same this evening ,25 minutes sounded lkike i was passed through, no voice, cut off, rang straight back im told 30 minutes now.no way to email you, send a message nothing,why do you make it so impossible to be contacted in a normal manner.useless outfit this.

Why is it so hard to make a credit card payment. Ive now spent an hour trying to make payment im possible through my bank app as they're is sort or account number, online through the mbna this get so far and tells me to try later when do I go through the the details then it verify my payment card. I try phoning talk in all my details half the dont understand and im english and talk perfect english. When I get to the end they say there put me through to an agent there is a que so I give up. Why spend all the money on automated systems that never work and just annoy customs.
I ve given up trying to pay it, but there be very quick chase when its over due and levy charges. Its crazy

Absolutely rubbish please don't use this company. They will never help in the time of need.

Having difficulty using card, been with mbna for nearly 10 years. Got through to someone on the phone who basically had me login to my app and click the live chat option to wait 30 minutes to talk to someone who isn’t her 😂 feels like she just dodged doing her job, pathetic service

I have a problem with a pending payment of 1600 euros on a hire car booked in Montenegro.
I need to get this sorted out as it affects the amount of credit available to me.
I first tried the MBNA chatline which is very frustrating because you have to get past the BOT before being passed on to a human being.
I then re-typed the same question that I'd previously written at the start of the chat conversation.
It took a whole 25 minutes before I got an actual human reply to my chatline question.
MBNA's chatline is possibly the slowest that I've ever had the misfortune to use in my life.
I then phoned their contact number and was greeted by the dreaded 'We are experiencing a higher volume of call than usual' lies!!
No you aren't, you just don't have sufficient staff to manage a normal volume of calls.
After 20 minutes on hold I finally spoke to a human being, who to be fair was very helpful.
I summary - I shall be cancelling my MBNA card that I've had for over 25 years based on this dire Customer Service and take my money elsewhere.

The change from Mastercard to Visa is chaotic. No new card delivered but my account has already switched to a new card number and all my history has disappeared with it. The 'help' line was agonizingly slow, wrong and unhelpful. Will be dumping this card for another provider.

Customer service is appalling
closing account as can't get though to anyone , even on chat!

Customer service is appalling, virtual robots go around the mulberry bush, and when asked for a physical person, they say they will call you back. For that reason, I finally found a customer services number that states I could be on hold for 1 hour. Still waiting....closing both credit card accounts down, when I can finally get hold of someone. Never again!

AVOID LIKE THE PLAGUE.

They used to be excellent, good service, easy to use app and helpful customer service...

... well... those days are longggg gone.

The T&C's are now really questionable and underhanded... in all my years of using 0% credit cards, I've not come across anything like it. (Nearly 20 years and dozens of cards).

The customer service is dire, slow, uncommunicative and completely unhelpful. You'll receive copy and pasted pieces of their T&C's and 30 minute plus wait times between messages... they'll also completely get your name wrong just to complete the 'experience'.

I have gladly moved to a 'proper' 0% card operator, who gives you 0% for the full term advertised and not just in the first 60 days...

MBNA logged me out of my account and provide not enough information for me to successfully log in. Customer service is absolutely useless when I call. They can't help at all. In addition the security communication are send on paper via post and is not enough to reset my log on. I've been locked out of my account for a month now.

I have had an MBNA visa card for many years with no problems however something has changed. My wife needed a reset of her pin number and we ertr first told she had to have a new card instead, MBNA then issues me a new card instead, I complained and was told instead they should have sent her a pin reminder so she could change the pin and again one was sent to me instead,

While this was going on MBNA tried on 3 occasions to force me to have their app one one occasion saying I would have trouble if I did not and on another saying it compulsory and on this occasion I said I wanted to speak to someone more senior to make a complaint and was told there was no-one more senior and it was there their policy that staff deal with complaints made against them thereselves
'
I was given a £25.00 credit for the problems with my wives card and told by their employee while still on the phone that my he had decided my complaint would not be upheld as it was bank policy to insist on use of their app

How can an organisation follow such a blatant policy of not having designated staff to deal with complaints