Mail Boxes Etc. UK & Ireland Reviews 

Ling & sohrab are very friendly and helpful

I sent a parcel at Mail Boxes Etc. Hitchin and the service was excellent. The lady who helped me was really kind, patient, and made the whole process very easy. Thank you so much, I really appreciated the help. Highly recommended.

Ling was exceptional and very kind. Extremely helpful with shipping

Wow 2026, this is my 3rd year of amazing service and help from the MBE Wilmslow branch.
I really can’t describe just how awesome they are and I know I would not be able to purchase all the things I buy from the UK and get them safely to Australia with out their continued help.
Thank You x 100

Merchiston Districts Community Council has used Mailboxes in Morningside Edinburgh for printing leaflets, postcards, laminated posters and fliers for various projects over the past 3 years. All the work has been done promptly, professionally and with care for the final product.

Excellent service, responded quickly and arranged for an urgent Christmas gift to be collected and despatched to me in time for Christmas. Cannot thank them enough.

Excellent service, really quick turnaround professional packing for antique china, highly recommended !

Great customer service. Sohrab and ling were really nice towards us .👌

5 star service

I sent my assistant to the branch in Dublin 1 (James Joyce Street) today to ship a package overseas. We paid over 100 euros for the service, but the experience was appalling.

The staff member, identified as 'Esther', refused to let us take a photo of our own parcel for insurance records before handing it over. She also refused to provide a tracking number or any proof of shipment at the time of payment, claiming she was 'too busy'.

When we politely questioned this (as we cannot hand over goods without proof), she became incredibly aggressive, refused to listen, and started shouting "Go out!" and "I give the money back!" in front of other customers. We were forced to take a refund and leave.

This franchise is unprofessional and unstable. If you need a secure courier service, do not go here go directly to an official DHL or or other courier depot where they actually follow procedure.

Friendly, helpful and knowledgeable staff with printing, deliveries and basically anything they can help wirb

MBE Leeds collected and shipped an auction lot for me. It was probably the best such experience I have had, as they were very fast at collecting the lot and shipping it promptly, with professional packing. They communicated in a friendly manner and kept me up-to-date on the process. I am very pleased, and would certainly use them again in the future.

Used MBE to pick up from an auction house in Diss. Multiple franchises with no care for customer service and support and in my case paid one franchisee but another picked up the item and now being asked to pay twice for the service. Spoke to customer services (Gareth) who just quoted the contract at me and said they have 10 days to get item to me. 14 days on and now in a battle to refund payment and pay another to deliver it. Crazy. Awful. Not joined up and don’t care yet they’re all trading under MBE. Avoid

Dear All,
I wanted to express my appreciation for the kind and speditive and honest service I experienced working together on a little project with Mail Boxes Portsmouth. Especially (I hope I may mention the name) Ansa was a brilliant support all all a long the way.
Thank you very much!
Kind regards
C.G

Lovely customer service

Having such good communication was very helpful keeping me informed on the procedure. And my item is made of silver so I was concerned about it getting bent. it is a spoon which is still in lovely condition considering it is date stamped...1618, and has a slightly later owners initials and date...1638 on the end of it...which is very special. It was packaged exceptionally well.. firstly in tissue paper then in many thick layers of bubblewrap.It was then 'sensibly' placed in quite a large box..(for a spoon)where it fitted snugly right in the middle with the box fully packed. So if the box got dropped or received any heavily handed treatment my item would be safe from damage.
Many thanks, Martin Stevens...
.

Posted presents to American today in Cambridge king st branch - so helpful , quick and easy to do with his help , definitely will return and use them again!

Hopeless website. Wasted over an hour. They did not offer any compensation . Fed up with poor service

Untrustworthy. Avoid. If you want your property to go into a black hole for two weeks only to get shipped back to the point of origin, and to arrive damaged then choose them. Unbelievably unprofessional. The head office washed their hands of responsibility of their franchisee and did nothing to help.