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Mats Nationwide Reviews 

703
•
TrustScore 5 out of 5

4.9

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff members and the remarkably quick communication throughout the entire ordering process. Many buyers point out that the dedicated team goes above and beyond to ensure professional service and complete satisfaction. Some people were completely satisfied with the top quality products and the speedy delivery times offered. Reviewers truly love the durable custom mats because they look fantastic and effectively enhance their business or personal spaces. Consumers consistently highlight that these reliable items are well worth the investment for anyone needing tailored bespoke solutions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently describing items as robust, stylish,... See more

Service

Reviewers mention positive feedback about service, highlighting an efficient, polite, and professional... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and speedy arrival... See more

Staff

Clients share appreciation for the staff, describing them as exceptionally helpful, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been giving our HQ at Gala Tent a bit of a renovation over the past few months, and we wanted to give our guests and customers the best possible impression on their arrival, so we invested in... See more

Rated 5 out of 5 stars

Extremely satisfied with our new caravan rug, it looks amazing and you can tell it’ll last along time. Jill couldn’t do enough for us designing our mat on a bank holiday Monday, to make things Evan... See more

Rated 5 out of 5 stars

I have been using Mats Nationwide since our business formed about 7 years ago. The team are very helpful, informative and professional from start to finish. I believe the price is very reas... See more

Rated 5 out of 5 stars

Above and beyond service from these guys. Can’t fault them. Even when delivery went missing (fault of the courier, not Mats Nationwide, they went out of their way to help). It was a delight to experie... See more

Company details

  1. Office Supply Store

Information provided by various external sources

Mats Nationwide is a leading UK supplier of indoor and outdoor Logo Mats, Entrance Mats and Floor Mats for commercial and industrial businesses.

Contact info

4.9

Excellent

TrustScore 5 out of 5

703 reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(703)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

Straight forward service, customer support were efficient. The product is good quality and fit for business needs. Item also arrived within a couple days of making payment. Would recommend 👍

14 December 2024
Rated 4 out of 5 stars

Great communication

Great communication. Had an issue with my order and company sorted it out efficiently.

4 December 2024
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Reply from Mats Nationwide

Many thanks for your feedback.

We are really sorry to hear that you are so disappointed with the mat, however, looking on our system, I cant see any contact from yourself regarding the complaint, therefore, we have been unable to rectify this for you.

We pride ourself on genuine, quality products and excellent customer service, so we will of course be replacing the mat immediately, free of charge.

I have just emailed you directly to get the replacement order set up, however, I just want to clarify the floor type that the mat is to be placed on, and to check that the correct backing was selected at checkout. If the incorrect backing was ordered this could potentially be causing the mat movement and problem you are experiencing.

Look forward to hearing from you and getting the correct mat to you!

Many thanks
Mats Nationwide Team

Rated 1 out of 5 stars

Sent email for review and have not…

Sent email for review and have not received goods

3 December 2024
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Reply from Mats Nationwide

Many thanks for your feedback and apologies that the review request slipped out a little early - prior to your order arriving.

The particular mat that you ordered was a custom product, so we do quote 14 working days for this particular mat to be made and delivered.

Looking on our system, I can see that your order is on its way, within our delivery times and unfortunately, the trust pilot review request went out a little earlier than it should.

We are sorry to hear that you felt a one star review was necessary in this situation, when our service and product are all on queue.

We do hope that you are pleased with your new mat when it arrives and that it continues to work well for you, for years to come.

Many thanks
Mats Nationwide Team

Rated 5 out of 5 stars

Great upgrade…

These mats have been a great upgrade for our business. They look sharp with our logo and give a professional vibe right at the entrance. First impressions stick so nuances like branded mats at doors have an impact. These ones are also way more practical than shop-bought ones, holding up well against dirt, salt and grit, while providing decent traction and they don’t tend to slip.

13 December 2024
Unprompted review

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