Ayo has been extremely thorough in our executive search and remained patient as the scope of our role evolved over the hiring process. Ayo was proactive and really transparent as well as really easy t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stellar performance all around. Communication and punctuality were outstanding. I felt supported every step of the way, no question went unanswered, that said; I couldn’t have worked with a better tea... See more
Company replied
Fantastic experience! I had a great experience working with Brett and Lauren. They were honest and transparent throughout the entire process, which made it easy to trust their guidance. Their friend... See more
Company replied
My experience with Mason Frank was excelent, they was able to match my experience and knowledge to a new employer in a very nice way, they kept in touch during the whole process from initial contact... See more
Company replied
Company details
Written by the company
Mason Frank International, a Tenth Revolution Group company, is a recruitment firm dedicated to hiring specialist talent that can work with Salesforce.com; the world’s leading cloud-based CRM software provider. Established in 2010, our network of offices across the planet delivers hard-to-find talent into some of the most exciting projects throughout North America, Europe, Australasia and Asia Pacific, on both permanent and contact hires. With one of our candidates attending an interview somewhere on the planet every 48 minutes, Mason Frank has so far connected over 8,000 happy job seekers with their dream Salesforce role.
Contact info
Fourth Floor, Aldgate House, 33 Aldgate High Street, EC3N 1DL, London, United Kingdom
- customerexperience@masonfrank.com
- www.masonfrank.com
Streamline your Salesforce hiring
Fantastic support during the interview process
Will and Tom were fantastic, very friendly and precise in explaining all my options. During the interview process both of them kept in touch with me before and after the interview, making me feel supported during the whole process.
15 December 2022
Reply from Mason Frank International
Hi Gabriel,
Thank you for your 5-star review. We're thrilled to hear that you found both Will and Tom to be friendly and supportive throughout the process.
The Customer Experience Team
My experience with Mason Frank has been…
My experience with Mason Frank has been great. I had never had such a company to find a job. They are professional and very human: excellent communication, respect and empathy.
I would recommend this company because it adapts to the new working models of the 21st century.
30 November 2022
Reply from Mason Frank International
Hi Gabriela,
It is important to us that we provide a high standard of professionalism and well as responding promptly to any concerns, so your comments are wonderful to hear. Thank you for recommending our services.
The Customer Experience Team
Reply from Mason Frank International
Hi Ali,
Thank you for your 5-star review. We're pleased to hear you found the service to be amazing and the company to be good.
The Customer Experience Team
Smooth and fast recruitment process
I have had the fastest recruitment process with Mason Frank. Tom was really helpful and understanding. He has supported me during the interviews. I am happy to work with him.
12 December 2022
Reply from Mason Frank International
Hi Songul,
It's great to hear you appreciated working with Tom as a candidate and that you both enjoyed the experience so much you were willing to leave us this wonderful review!
The Customer Experience Team
Great Service
My counterpart from Masonfrank is Abbas. He is very professional, patient and supported me very well through out recruitment process.
29 November 2022
Reply from Mason Frank International
Hi Naveen,
We aim to provide a professional and supportive so we are pleased to hear you found this to be the case with Abbas. Thank you for your 5-star review.
The Customer Experience Team
Prompt, Assuring, Tenacious recruiters.
I thoroughly enjoyed the process as it was a pleasure to work with both Abbas and Dervyn. They were prompt, tenacious, communicative and pleasant individuals who kept me calm and assured throughout the journey. I would like to exclusively work with them for future roles as well and would recommend these two fine gents anyday!
29 November 2022
Reply from Mason Frank International
Hi Muhammad,
Amazing feedback for both Abbas and Dervyn, thank you! It's wonderful to hear how happy you were with their communication as well as keeping you calm and assured throughout the process. Please keep in touch.
The Customer Experience Team
Quick turnaround.
Could have been bit more responsive to receive my call and callback after the first interview...
1 December 2022
Reply from Mason Frank International
Hi Gobind,
All feedback is very important to us as it helps us to continually improve. These comments will be passed on to senior management so we can work on improving our process in the future.
The Customer Experience Team
Reply from Mason Frank International
Hi Sam,
It's wonderful to hear that you found the team to be professional and a pleasure to work with. Thank you for your 5-star review.
The Customer Experience Team
My Recruiters dedication and kindness…
My Recruiters dedication and kindness made my experience a very pleasant one. I was approached by other recruiters , however I quickly found out most of them didn’t quite care about me as a person but more as a means to an end. However with Mason Frank I felt seen and understood. Every step of the way my recruiter maintained 100 communication and checked in on me which was the biggest plus for me.
16 November 2022
Reply from Mason Frank International
Hi Faith,
Thank you for your 5-star review. We are thrilled to hear that your recruiter stayed in communication throughout the process and you also felt seen and understood.
The Customer Experience Team
Likes & dislikes
Likes: Mason Frank connected me to a good employer and helped with the conversion process.
Dislikes: Communication was often choppy. Fewer senior level opportunities available.
I would recommend Mason Frank to others.
19 November 2022
Reply from Mason Frank International
Hi Azhar,
All feedback is very important to us as it helps us to continually improve. These comments will be passed on to senior management so we can work on improving our process in the future. However, it's good to hear that we connected you with a good employer and helped with the conversations process.
The Customer Experience Team
Reply from Mason Frank International
Hi Petra,
Thank you for your 5-star review. It's great to hear that you appreciated the feedback that we gave you.
The Customer Experience Team
Well organised and good advance briefing
Great communications along with managing my expectations. Really good organization in setting up interviews and liked the tough where the recruitment consultant introduced me to the interviewer.
10 November 2022
Reply from Mason Frank International
Hi,
We're excited to hear that you found our communication to be great as well as being organized when setting up interviews. We wish you the best of luck in your new role.
The Customer Experience Team
Muskan was very effective at matching…
Muskan was very effective at matching me with companies that needed the skillset I could provide.
1 November 2022
Reply from Mason Frank International
Hi Zack,
Thank you for your 5-star review. It is really important to us at Mason Frank that we devote our time to finding the ideal role for our candidates, so we appreciate your feedback.
The Customer Experience Team
Gavin was great
Had this opportunity brought to me by Gavin and Vincent. They were both amazing helping me be prepared for interviews and following up with feedback. I especially appreciated the way Gavin continued to follow up with DAT to get an offer made despite their internal delays.
11 November 2022
Reply from Mason Frank International
Hi Jesse,
We're excited to hear that both Gavin and Vincent were amazing help in preparing for your interviews as well as following up with feedback. It's also great to hear Gavin helped get you an offer.
The Customer Experience Team
Highly Recommend!
John Pimentel with Mason Frank was an exceptional partner in my recent shift in jobs. He was always transparent and the line of communication was always open. The whole process has been everything you could hope for when working with a recruiter.
1 November 2022
Reply from Mason Frank International
Hi Katherine,
It's wonderful to hear that you found John to be transparent and always open to communication to make the process everything you would want it to be. Thank you for your 5-star review.
The Customer Experience Team
Understanding and efficient
The team understood our needs and presented quite a few capable individuals for us to select the best contractor. They have also been great at putting forward full-time employees as well.
31 October 2022
Reply from Mason Frank International
Hi,
It's wonderful to hear that the team understood your needs and presented you with capable candidates. Thank you for your 5-star review.
The Customer Experience Team
Thank you for making this such a smooth process!
The recruiter was very detail oriented and found the perfect match for my skills set. Thank you for making this such a smooth process!
21 October 2022
Reply from Mason Frank International
Hi,
Thank you for your 5-star review. Here at Mason Frank, it is very important to us that we work hard for our candidates to find them the best possible work, so your comments mean a lot to us
The Customer Experience Team
Excellent from Start to Finish
My experience was excellent from start to finish. My recruiters were in contact with me at least daily during my recruitment process. I received a competitive offer from a company with an interesting mission.
14 October 2022
Reply from Mason Frank International
Hi John,
Thank you for the 5-star review. We're thrilled to hear that your experience with us was excellent from start to finish and the team kept you up to date throughout the process.
The Customer Experience Team
Good overall experience
18 October 2022
Reply from Mason Frank International
Hi James,
It's great to hear that you had a good experience with us overall. Hopefully, we get the chance to work with you again in the future.
The Customer Experience Team
The initial contact was great
The initial contact was great. However the contract had to be sent back multiple times to amend errors.
18 October 2022
Reply from Mason Frank International
Hi EZK,
Thank you for your comments. All feedback is very important to us as it helps us to continually improve. We're happy to hear you felt our initial contact was great and we hope to continue working with you in the future. However, if you would like to discuss your experience further or have any additional comments, please do not hesitate to contact us at customerexperience@frankgroup.com. Thank you.
The Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.