Martyn Gerrard Estate Agents Reviews 

2,498
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,498)

381 reviews in the last 12 months

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Rated 5 out of 5 stars

The team at the Mill Hill branch are…

The team at the Mill Hill branch are just fantastic. I have deal with with both Dan’s in the sales team who are great. But big shout out to Tyler, Mittio and Nayeem who jump on things straight away are are extremely personable. Pay rises overdue…!

1 April 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re delighted to hear you’ve had such a positive experience with our Mill Hill team. Both Dans, along with Tyler, Mittio and Nayeem, will really appreciate your kind words.

We’ll take the pay rise suggestion on board too—thank you again!

Rated 5 out of 5 stars

Matthew was a huge help in helping me…

Matthew was a huge help in helping me find a new flat. Made the viewings work around my schedule and was really insightful , in the end we found a good spot. Alexia and Sheriaz were also a big help with the logistics and working through all the details with patience. Thank you !

29 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re so pleased to hear Matthew was able to accommodate your schedule and help you find the right place. Alexia and Sheriaz will also be delighted to know their support made the process smooth.

Rated 5 out of 5 stars

Whetstone branch boss Adriano Reveglia

Whetstone branch boss Adriano Reveglia. Is a very friendly, efficient estate agent.

31 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re delighted to hear Adriano made such a positive impression with his friendly and efficient approach.

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service from Ralph at the muswell hill branch. updated regularly. Stress free transition.

30 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review.

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Martyn Gerrard, supporting us across our sale, purchase, and rental.

The team in Mill Hill – David M, Davide Y, Daniel, Tyler, and Mittio – were not only excellent at what they do across sales and lettings, but also incredibly communicative throughout the entire process. They kept us consistently updated, which made a real difference during what can often be a stressful time.

What really stood out was how friendly, calm, and reassuring they all were. It genuinely felt like they were on our side and working hard to make everything as smooth as possible.

Thank you all – we really appreciate the time, effort, and care you put into helping us.

27 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful review!

We’re so pleased to hear the Mill Hill team supported you so well across your sale, purchase and rental. It’s great to know their communication and reassurance made the process smoother for you.

Rated 5 out of 5 stars

Very professional from start to finish…

Very professional from start to finish and always helpful over the phone, messages and email. My experience was entirely positive with Mathew, Sheriaz and Alexia.

25 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind review!

We’re delighted to hear your experience was so positive from start to finish. Mathew, Sheriaz and Alexia will really appreciate your feedback.

Rated 5 out of 5 stars

Alexia and Nick the hidden Gems of Martyn Gerrard

I am new to using Martyn Gerrard but have been using estate agents for many years.

My experience with MG started with Nick 'the estate agent' from their Hampstead office. As you can imagine one has a quite distinct picture of estate agents -- however from the very beginning Nick was different, helpful, useful and honest. I found that refreshing and easy to interact with.

We even found what would have been a great flat at a good price, I ummed and aghed, and Nick politely said that this was a good opportunity and I shouldn't procrastinate too long -- naturally I ignored everything he advised and true to form I lost the opportunity as I was sucking my thumb.

Move over to the next available find that came across our plate. Nick was helpful in expediting the viewing and making sure that it fitted my available time. This time when Nick said that this is another good find take it I didn't hesitate and finalised immediately.

Come the next day, Saturday, and I was a little unfamiliar with what for me is a new referencing entity . I walked into their East Finchley office as I was struggling to use GoodLord their referencing interface. Enter Alexia, the star of the show at their East Finchley office. She helps me understand, login register and setup all that is required to finalise with most of what is needed from the GoodLord. She was truly God sent in giving up her time on Saturday to make sure I had everything an everything was in place so that I can finalise in my application for the property and ease into the rest of the weekend.

Now we all know moving is a massive pain, however, sometimes we can mitigate and minimise it.

So thank you Alexia, thank you Nick and thank you Martyn Gerrard for all your help.

14 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your detailed and thoughtful review!

We’re so pleased to hear Nick made such a strong first impression and supported you throughout your search—he’ll be glad his advice paid off in the end! It’s also fantastic to hear Alexia was able to step in and make the referencing process smooth and stress-free.

We really appreciate your kind words and wish you all the best in your new home!

Rated 5 out of 5 stars

Zak has been exceptional in supporting…

Zak has been exceptional in supporting me with my tenancy application.
He has been patient, responsive, explained everything fully and helped me greatly. Highly professional, kind and I couldn't recommend him enough, and Martyn Gerrard.

23 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re delighted to hear Zak provided such supportive and professional service throughout your tenancy application. He’ll really appreciate your feedback.

Rated 5 out of 5 stars

A really positive experience

We had a really positive experience with Martyn Gerrard while finding our property recently. Matthew was especially helpful throughout—always kind, flexible, and quick to respond, which made the whole process feel much easier. He understood straight away what kind of property we were after, and was very helpful in pointing us towards the right one.

A big thank you as well to Amelia and Sheriaz for all the work behind the scenes—we really appreciate everything the team has done for us.

We happily recommend them.

20 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your lovely review!

We’re so pleased to hear Matthew made the process easier and understood exactly what you were looking for. We’ll also pass on your thanks to Amelia and Sheriaz—they’ll really appreciate it.

Rated 5 out of 5 stars

Having a good experience so far with…

Having a good experience so far with the Crouch End team All the guys are great Kelvin and Treon and Usman thanks let’s hope we get a sale thanks so far

20 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind words!

We’re delighted to hear you’ve had a great experience with our Crouch End team. Kelvin, Treon and Usman will really appreciate the mention.

Rated 5 out of 5 stars

I’ve been viewing apartments with Maria…

I’ve been viewing apartments with Maria for quite a few months and she is very organised and thoughtful. She understands what I am (and am not) looking for. I always felt that my time either viewing or discussing her recommendations was well spent. I cannot say that of most agents..

1 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your kind review!

We’re so pleased to hear Maria has been so organised and attentive throughout your search. It’s great to know she’s been able to understand exactly what you’re looking for and make your time worthwhile.

Rated 5 out of 5 stars

Mittio was very communicative…

Mittio was very communicative throughout our process of finding a home to rent. He was available around the clock and was helpful answering all of our questions. Alexia and the team kept in touch over WhatsApp as we progressed until signing the contract.

18 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re so pleased to hear Mittio’s communication and support made the process easier for you. It’s also great to know Alexia and the team kept everything running smoothly throughout.

Rated 5 out of 5 stars

Amazing Experience

The support received from Matthew, Sheriaz and Alexia (of Muswell Hill and tenancy progression) in securing a tenancy with my flatmate has been incredibly refreshing following disappointing experiences with another estate agent. Communication was consistently excellent, and we felt they went above and beyond to support us, even outside of conventional working hours. We are more than pleased with their hard work and will continue to recommend and speak positively of Martyn Gerrard as a result of their exceptional representation. Thank you!

17 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re so pleased to hear that Matthew, Sheriaz and Alexia provided such a positive experience and kept communication strong throughout. It’s great to know their support made a real difference.

Rated 5 out of 5 stars

MG has been most supportive

I’ve been renting through MG for 18 months now and I must say Gabriella, my property manager, has been most helpful. She makes sure that the Landlord and tenant both feel they are treated equally, supporting in extra measures. I’m extremely grateful for the ongoing support she has shown.

17 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We’re so pleased to hear that Gabriella has been such a great support to you. She’ll be delighted to know her efforts have made a difference.

We really appreciate your feedback!

Rated 5 out of 5 stars

The best estate agents I have dealt…

The best estate agents I have dealt with! So helpful and personable. Shivali was amazing through the whole process, keeping me up to date and just making the whole experience a lot easier! Thank you again!

17 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your kind words!

We’re delighted to hear you had such a positive experience. Shivali will be so pleased to know that her support and communication made the process easier for you.

Rated 1 out of 5 stars

Extremely poor experience with Martyn…

Extremely poor experience with Martyn Gerrard. The property had a failed EICR, which is a serious electrical safety issue, yet it didn’t feel like it was treated with the urgency it deserved. On top of that, there were ongoing mould problems that were not properly addressed.

Communication was slow, dismissive and unhelpful, and we were left chasing repeatedly for updates. For an estate agent managing rental properties, basic safety and living conditions should be a priority, but that was not our experience at all.

Overall the service was very disappointing and stressful. I would strongly urge them to take tenant safety and property standards far more seriously.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Lettings manager Shivali was very…

Lettings manager Shivali was very helpful, responsive, and supportive throughout our property search. She kept us updated and was very proactive. We really appreciated her professionalism and support.

13 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We're happy to hear that Shivali was helpful and supportive throughout your property search. Thank you immensely for sharing your experience with us.

Rated 5 out of 5 stars

Highly recommended !

I found a great flat through Martyn Gerrard Estate Agents. My situation was a little complex as my partner is relocating to the UK and doesn’t yet have the right to live here — a bit of a chicken-and-egg situation as I needed to show my partner could live with me before applying, while the landlord needed proof of right to live before adding them to the tenancy.

Dan went the extra mile to work through this and find a solution that worked for both me and the landlord. Alexia was also fantastic in handling all the paperwork that followed, making the whole process smooth and straightforward.

I really appreciated their help and would happily recommend the team

1 March 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you so much for your review – we really appreciate you taking the time to share your experience.

Wishing you all the best in your new home.

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