Martyn Gerrard Estate Agents Reviews 

2,499
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,499)

381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faisal and Sophie provided excellent…

Faisal and Sophie provided excellent service in letting my home. Faisal guided me like a trusted friend throughout the process. He is an asset to the company. The whole team is very helpful. I can highly recommend Martyn Gerrard.

24 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review. It means a lot to the team and us.

Rated 5 out of 5 stars

A first class service in selling our…

A first class service in selling our house from start to finish from Craig & Fatmir at Martyn Gerrard.

Highly recommended.

15 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are thrilled to hear about the first class service you received from Craig and Fatmir at Martyn Gerrard. Thank you for sharing your experience!

Rated 5 out of 5 stars

Excellent service and professionalism

From the very start of my dealings with the team, responses and follow-ups were prompt and professional. There was a high degree of straightforwardness and honesty which I really appreciated and a sense of fairness even though the team were working on behalf of the vendor. Following the acceptance of our offer the team were in regular contact to keep things moving and offered help as we needed. Overall I was impressed by the professionalism and approachability of the team and the high level of customer service.

21 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're happy to hear about your excellent service experience with us. Thank you for your feedback!

Rated 4 out of 5 stars

4 star review only for one Block…

4 star review only for one Block manager - Wai Lee- since he joined Martyn Gerard about 5 years ago and has been managing our block. He has been excellent- always available at the end of a phone, getting problems resolved asap and winning my trust back with Martyn Gerrard. If it were not for Wai Lee- I would have not stayed with Martyn Gerrard. Do hope you ever takes over from him shares his excellent work ethic.

20 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're privileged to have Wai managing your block and appreciate your feedback. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Communication, Speed ,support and no hidden surprises

I had a great experience with Anthony Spittle of Martyn Gerald.
He was professional, responsive, and genuinely helpful throughout the rental process.

17 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are glad to hear about your positive experience with Anthony at Martyn Gerrard. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Anthony and his team at Martyn Gerrard…

Anthony and his team at Martyn Gerrard just know the score. They keep in constant touch and even more important are always available to give advice — and good advice at that. In my most recent dealing his team advertised, found a tenant and sealed a deal within three days. All this, without taking shortcuts. I cannot commend them enough.

17 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're pleased to hear about your positive experience with Anthony and his team at Martyn Gerrard. Thank you for your review.

Rated 5 out of 5 stars

Excellent agency

Excellent agency, always solving my issues, quick and professional,in 10 years I got no bad experience. I strongly recommended. Thank you, Facenda as well, for the last 3years approximately.

15 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your review is appreciated. We're glad to hear about your positive experience with us. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Very professional

MG have helped me to market and sell my house. Very happy with the service I received from Jatin and the rest of the team. Punctual, professional and very helpful at all stages of the process. Thank you!

15 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're delighted to hear about your positive experience with Jatin and his team. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Claudia was an exceptional estate…

Claudia was an exceptional estate agent—always communicative and responsive. She made sure to get back to us quickly with clear, helpful answers to all our questions.

13 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're elated to hear about your positive experience with Claudia. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Good experience finding a lovely rental…

Good experience finding a lovely rental with Martyn Gerard. From the get go, Sophie was open and approachable, and Alexia was helpful and responsive with all our questions. Thanks so much both for your hard work.

14 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are happy to hear about your good experience finding a lovely rental with Martyn Gerrard. Thank you for sharing your feedback twice!

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Mittio. From start to finish, he made the entire rental process smooth, stress-free, and genuinely enjoyable. His communication was always clear and prompt, and he went above and beyond to make sure everything was handled efficiently.

What really stood out was his professionalism and attention to detail—nothing felt rushed or overlooked. He made what can often be a complicated process feel completely seamless.

We’re very grateful for his support and wouldn’t hesitate to recommend him to anyone looking for a reliable and trustworthy agent.

9 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We're absolutely thrilled to hear about your fantastic experience with Mittio. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent communication & support

The agents, Matthew and Ralph, were very responsive, friendly and helpful, giving me clear information about timelines and next steps throughout the process of finding a new flat to rent. I felt very well looked after by both of them, as well as their manager Sheriaz. The process was very smooth and painless, taking the stress out of finding a new home

8 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review! We are thrilled to hear about your positive experience with our agents Matthew, Ralph and Manager, Sheriaz. We strive to provide excellent communication and support to all our customers.

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional.
Always following up and offering properties and even when I couldnt make the viewings, they would send videos of the properties and the outside. I would recommend especially their zero deposit option

9 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Your review is appreciated. We're glad to hear you found our services helpful and professional. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Easy & smooth flat selling process

Working with Martyn Gerrard has felt very easy - from the initial valuation through to completion on my flat, the process has gone incredibly quickly and smoothly. They gave a realistic valuation, which meant I had an offer accepted super quickly, and the process has been smooth since! The team have been lovely to work with, with easy communication. I’d recommend!

10 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found the flat selling process easy and smooth. If you have any further questions or need assistance, please feel free to reach out to us.

Rated 5 out of 5 stars

I had an amazing experience while…

I had an amazing experience while trying to find a property and your agent Nayeem was very helpful, me and my husband were happy with the service he provided to us we really appreciate I'll 100% recommend this agency

10 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful feedback. We deeply respect your kind words about our agent Nayeem. We are thrilled to hear about your positive experience in finding a property with us.

Rated 5 out of 5 stars

Thank you Zak

Highly recommend this agency and in particular Zak, who has been highly professional and very helpful in recent weeks in my property search. Zak is an absolute asset to the company and I have no doubt he will go very far in his career. He has excellent interpersonal skills and an ability to develop relationships whilst also being reliable, keeping channels of communication open and providing regular updates, which has provided much reassurance. Having dealt with many other agencies in recent months, I can say that this level of service is highly unusual and has been greatly appreciated

7 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We’re delighted to hear Zak has provided such a high level of support during your property search. His professionalism, communication and approach clearly made a real difference, and he’ll really appreciate your kind words.

Rated 5 out of 5 stars

Outstanding Block Management Accounts – Paula Mackmurdie

We would like to provide a glowing review for Paula, who has been absolutely outstanding in managing the finances for Falcon Court.

Beyond her excellent handling of day-to-day service charge management, Paula was instrumental during our recent Section 20 full roof refurbishment. This was a time-critical project, and Paula went above and beyond her core responsibilities to ensure everything ran seamlessly.

She managed the complexities of the cash call breakdowns with precision, adapted quickly to keep us updated with the figures available for expenditure, and handled the collection of payments from leaseholders with great efficiency. Her dedication ensured we met our financial obligations to the contractors on time, allowing the project to conclude successfully. We are incredibly grateful for her proactive approach and professionalism.

Directors, Falcon Court Management Ltd

3 April 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful review!

We’re delighted to hear Paula has provided such outstanding support, particularly during the Section 20 roof refurbishment. It’s great to know her professionalism and proactive approach made such a positive impact.

Rated 5 out of 5 stars

Five star to Mittio!

I recently worked with Martyn Gerrard Estate Agents to rent a flat, and overall the experience was very positive.

A special shoutout to Mittio, who truly stood out throughout the process. He was outstanding from start to finish...super responsive, proactive, and took complete ownership of everything. He kept things moving smoothly and ensured the leasing process was completed on time without any stress.

Really appreciated the professionalism and support. 5 stars to Mittio...he made the whole experience seamless!

Would definitely recommend.

31 March 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We’re delighted to hear you had such a positive experience. Mittio will be especially pleased to know his responsiveness and proactive approach made the process smooth and stress-free.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look