Marshall Motor Group Reviews 

Had my discovery sport recovered to Marshall Land Rover in Bedford by Marshall Assist (this bit was pretty slick), after seeing a critical oil warning on the dash. Obvs checked the oil level, which was ok, so popped in my TopDon OBD to discover a code for Piston Cooling Jets - so not drivable without risking serious engine damage according to some quick research.
I’ve had the car less than 1 month, I’m told that to get THEIR diagnostics done will take around 2 weeks and it could be another 2 weeks to wait for parts and do the work.
Unbelievable!! 2 weeks to get diags done - and until that’s done, I’m not entitled to a courtesy vehicle.
This is the straw that has broken the camel’s back for me. I purchased from Marshall for peace of mind based on previous fairly positive experiences. This time, there were minor issues right through the purchase, wrong parts ordered and delivered, collection dates pushed back twice, and seemingly utter chaos in the service department at the Marshall dealership I purchased from (Not Bedford). The sales team were on it and it’s easy to see how frustrated they were, and tried their best to keep things going in the right direction. I’m staggered, however, beyond belief to discover the number of and nature of faults with the vehicle. There’s no way the OBD was checked before this car was collected.
Will I buy from Marshall again? Over the last 20 years, I’ve purchased around 10 vehicles from Marshall, some new, some used.
Never, ever again. I’m now stuck without my vehicle, which is used to pull our caravan for family holidays for up to 4 weeks through the summer - now facing cancelling long standing, family plans.
There’s no thought whatsoever on customer impact, and as for warranty claims being processed quickly and efficiently (as per warranty doc) / seriously… when Marshall engineers have a backlog of 2 weeks (Supposedly… and what I was told) just to run diagnostics which take a few minutes? Come on…. I’ve already given you the codes, you just need to plug in, verify, and order the parts!!
Get your act together and have a thought for customer experience.
Is it acceptable to leave customers who have just spent thousands of pounds on a vehicle, without access to it, or a courtesy vehicle while it sits, for 2 weeks awaiting someone to even take a look? The answer, Marshall Motor Group, is NO! It’s not.
By the time I get this back it’s likely to have been sat longer with you awaiting repairs than I’ve had time enjoying the vehicle. Beyond furious!
Despite the canned response below from Marshall, the broken promises on getting me into a replacement vehicle, I am still without my vehicle for 8 days, and now told I’m without it for yet another weekend.
What an absolute joke. No ownership, no accountability and complete failure of customer service.
I can see how hard the people in sales and service work - this isn’t their fault, it’s senior leaders that need kicking

Marshall Land Rover Gloucester & Cheltenham:-
My old D4 Landie did what all good Landies do when it’s really inconvenient and you’re 500 miles from home. Contacted Marshall in Gloucester and spoke to Pete who was excellent over the phone. Next day I took my Landie in (fault having done what all good faults do - clear itself). Pete popped the car in and hooked it up and had a look at what was going on. Yes there was a part that was faulty (replaced by the AA 6 months previously). But I was assured I’d be able to get it home to Aberdeen even if I had to stop once or twice to clear the fault. Wish our main dealer in Aberdeen were as good as Marshall and I did not have to go north of Aberdeen to Elgin to find a good dealer to do any significant work. Thank you Pete for being a good human.

I am disappointed with the service I have received from Marshall Motor Group regarding my salary sacrifice vehicle order.

The vehicle was advertised as a stock vehicle, and I signed the contract in mid-April expecting a straightforward and timely process. However, communication throughout has been extremely poor.

I have requested updates multiple times through the online portal but have never received a response. Instead, I have had to chase for information by telephone. On one occasion, I was advised that the vehicle was at the PDI stage and would be ready within two weeks. After waiting the advised period and contacting them again, I have now been told it could be another one to two weeks.

While I appreciate that delays can occur, the lack of proactive communication and the inability to provide a confirmed delivery date have made the experience unnecessarily frustrating. Customers should not have to repeatedly chase for updates, especially after purchasing what was advertised as a stock vehicle.

Unfortunately, based on my experience so far, I cannot recommend their service due to the poor communication and lack of transparency throughout the process.

I would like to give my sincere thanks to James at VW Kidlington, who supported us in finding and purchasing our new family car!
From start to finish, James was professional, knowledgeable, and incredibly helpful. He took the time to answer all of my questions thoroughly and ensured that the entire process was smooth and stress-free. His expertise and attention to detail gave me complete confidence throughout the purchase.
It is clear that James takes great pride in his work at VW and when the time comes for our next car, we will definitely be asking for James.
Thanks James!!

I bought a 2016 Hyundai i20 from Marshalls Hyundai Worcester in October 2023. I purchased 2 years additional warranty.
On 10th October 2025, the engine warning light came on, resulting in the car having to be transported home. Marshalls indicated that they would not be able to look at the vehicle until 2nd December 2025 at the earliest, unless it was sent to them being towed. To try and speed the process along I paid for the AA to take my car to the Marshalls garage. The car required a replacement engine, which it was eventually agreed would be done under the warranty.
I constantly contacted for updates, and was always advised there was no update. On 26th November 2025, due to issues with my husband’s car, I had to take a hire car from Marshalls, which I collected at 3pm. I again asked (in person this time) for an update on my car. There was no update. On 28th November 2025, I received a call telling me that my car was ready. I collected my car and returned the hire car, again before 3pm. I was charged for 3 full days hire. I was advised that the new engine came with 3 months warranty.
On 3rd December 2025, the engine warning light came back on. On 4th December 2025, I called Marshalls and spoke to James Commander. I asked if a diagnostic could be done to determine the issue. I was told there would be a cost. I disputed this, as the car had just been repaired. I was advised someone would call me back. I received no contact. I called Marshalls weekly, with no return calls. In March 2026, I begin using the online chat on the Marshalls website. I still received no contact. Eventually (and in my opinion conveniently) I managed to get hold of someone once the 3 month warranty had expired. I was advised that the issue was the camshaft sensor. This was replaced on 23rd April 2026 at a cost of £136.26. The engine light returned on 24th April 2026. The car went back to Marshalls on 30th April 2026 and I was advised that a diagnostic would need to be done, at a cost of £540. At this point, I requested the complaints procedure, and was given the details of the After Service Manager, Halle Magness. I did agree for the diagnostic to be done, as I cannot be without a car, although I asked for someone to speak with the warranty company to see if anything was covered. I chased for a response on 6th May 2026, as yet again I received no response. I have been told they have no records at all of me making contact.
On 8th May 2026, I emailed my full complaint. I received a reply on the same day. I was offered £200 off the diagnostic, and a refund for the camshaft sensor. I was also given options of (dependent on repair cost) to pay via Marshall Flexi-Pay, or a car swap. I asked for the diagnostic to be done, and to see the cost before discussing those options.
The car went for the diagnostic, and I was sent a quote for almost £2500. This was wrong, due to the cost of the diagnostic not being reduced. I made contact with Halle Magness to now discuss options. I received no reply. I did receive a reduced quote, totalling £1795.61. I agreed to proceed, as I was now at the point I needed to get away from Marshalls.
I dropped my car on the evening of 28th May 2026, ready for repair on 29th May 2026. I advised that I would collect on 30th May 2026. On 29th May 2026, I received a phone call stating that a further issue had been identified. This would be repaired free of charge, but the car would not be ready until 1st June 2026. On 1st June 2026, I received a call stating that they “wanted to do a really good road test” and the car wouldn’t be ready until 2nd June 2026. On 2nd June 2026, I received a phone call. A crack had been found in the engine casing, and the car wouldn’t be ready until 3rd June 2026. On 3rd June 2026, at 1.50pm I called to see if the car was ready. I was advised that the part had arrived, but the repair had not begun. I was advised I would be updated. At 4.30pm, I called again. The car was repaired but the engine had been sealed and needed to be left until the following morning. I collected the car at 8.15am on 4th June 2026. I was given an incorrect invoice to pay and had to advise the correct amounts.
The service I have received from Marshalls Hyundai Worcester has been shocking, and I would advise anyone to avoid Marshalls if you can.

UPDATE: sent my details as requested by Marshalls TWICE, and still no contact. Shocker!! AVOID AVOID AVOID Marshalls Group.

My wife's Skoda Elroq has developed an Aircon fault with an error message saying take to workshop and no working Aircon currently with temperatures rising above 25c as we speak. I tried ringing the Milton Keynes service desk yesterday and couldn't get through, when I did get through was told there was no one on the Service Desk to take the call. So last night I booked it in using the Marshall online booking system as an "other" issue. Got a slot on Monday morning no problem and a confirmation email. I've just received a call this morning to say they can't see it on Monday because it's an 'investigation' rather than a paid for service item and earliest date is 15th July. This is ridiculous prioritising paid work such as a brake fluid change or similar over fault investigation/warranty work, the online booking system has loads of slots between now and then. If a technician is available surely they should be able to do any type of work regardless, this is extremely poor customer service particularly when it involves a less than 1 year old car. We'll be raising with Skoda UK to find out if this is standard practice as it's a great way to put people off buying a Skoda as their next vehicle. We are a 2 x Skoda EV family and will definitely re-consider buying Skoda again if this is the priority given to warranty investigations

We had a lovely experience buying a used Kona through Matthew Rodgers this week. He was excellent, communicated with us throughout and was really clear and helpful. He gave us a good deal that we were happy with and no hard sell on the extras which we appreciated. He was kind and patient when we asked silly questions and gave us lots of guidance, and we didn’t feel rushed at all. It was also really interesting to talk to him about the range of cars and he gave us some insight into the market, which we enjoyed! It was in all a pleasure dealing with Matt and we are happy customers. Thanks to Matt for all your help!

I cannot praise the team at Dartford highly enough for the outstanding service I recently received.

My Skoda Fabia, which I use as my learner vehicle for driving instruction, unfortunately developed an automatic gearbox fault while still within its three-year warranty period. As you can imagine, I was extremely concerned about how long the repair process might take, as any downtime directly impacts my business and my students.

After initially being advised by the generic call centre that it could take between six and eight weeks just to secure an appointment, I was understandably worried. However, the team at Dartford completely turned the situation around. They managed to squeeze me in within just five days and, even more impressively, diagnosed and resolved the issue within a single day.

A special mention must go to Abbie, who was an absolute customer service superstar from start to finish. She understood the predicament I was in, kept me fully updated throughout the process, and demonstrated genuine care and professionalism at every stage. The communication from Abbie and the wider team was exemplary, giving me complete confidence that my vehicle was in the best possible hands.

The way the team managed the entire situation was nothing short of magnificent. Their efficiency, understanding, and commitment to customer service exceeded all my expectations. It's rare to encounter a team that combines technical expertise with such a high level of customer care, but that is exactly what I experienced.

I am a huge fan of the Dartford team and cannot thank Abbie and everyone involved enough for helping me get back on the road so quickly.

My only minor gripe is that extended warranties are not available for commercial vehicles, which is a shame given how valuable the cover can be. That said, it does not detract from what was otherwise a first-class experience.

Thank you again to Abbie and the entire team for your exceptional service. You are a credit to the Skoda brand.

Bought a car via HP high end xc90
On test drive.. all ok in Sept and as advertised

On arrival in Oct arrived 60% scratched.
Delivery driver agreed raised issues with Hq- at Marshall Volvo Derby.
They refused to return the car as per my legal rights/
Took the car back finance director indicated there are no scratches at 2m away hence no scratches. !!! really
Volvo CANNOT RESPRAY DUE TO EXTENT OF DAMAGES AS CONFIRMED BY 2 OTHER VOLVO DEALERS AS VOLVO DOES NOT HAVE THE FACILITIES COST TO PROFESSIONALLY REPAIR £17K THIS HAS A DIRECT IMPACT ON ITS ARRIVAL VALUE AND RESALE VALUE DUE TO UN DECLARED DAMAGE PRE ARRIVAL

Great experience and fabulous service from OMODA and Jaecoo Gatwick Dealership. I dealt with Ben right from initial inquiry to handover of car. He has been amazing all through out the process. Never pressured to buy any products, explained everything several times, and answered loads of emails in timely fashion. The dealership actually offered better deal than initial offer - so they genuinely look after the customers and do the best possible outcome where possible. Highly recommend Ben and the dealership- I am going to come back here for servicing as well.

Tried to buy a car from Marshall skoda oxford which was distance sale. They misrepresented the cars condition twice in emails to induce me into buying the car. On arrival the car had lots of issues. They also tried to reduce my trade in by 3000 pounds for something basic which was sorted for free and they refused to exchange cars, unless i paid 3000 pounds extra. They admitted that they push staff to keep valuations low on purpose. I am now almost a year in, they still have my car and won't continue with sale. I have lost over 6000 pounds in solicitors fees and costs. Marshalls have been making threats and constantly ignoring emails and delaying any settlement. I have had to goto the Financial Ombudsman. I have also raised this as far as the head of Marshall Skoda and they still wont agree a reasonable settlement.

Bought my BYD from Northampton. Tugba was very helpful. Made me feel comfortable and was very professional and polite. Highly recommend the service here

I’m lucky to not regret much in my life, but by far by biggest regret is trusting Marshall VW Bridgwater with my T6.1. They care more about themselves than their customers which has resulted in me being left feeling totally screwed over and with zero I can do about it. If I could go back, I’d of not dropped my van off with them. I’ve even purchased three vans from them in the last three years and was looking at getting two more and still got treated so badly they’ve lost me as a customer!

Very friendly' helpful and very attentive. He got me all i needed and much more thank-you so much Pany your service is very much appreciated and thank you to all the team

I would give a rating of 6 stars, if I could. Just last week I bought a brand new Seal U from BTS St Neots. I was lucky enough to have Alom Ali as my sales representative during the process.

Throughout the entire sales process, Alom was an absolute legend. He was able to answer every question that I had (even super specific ones), was always quick to respond and he went above and beyond to make sure everything was completed accurately and quickly. On the day of the handover, Alom was super helpful by showing me everything there is to know about the car.

Everyone at BYD St Neots was absolutely amazing and I would highly recommend them to anyone.

JLR In Leicester is one of the most inept, unprofessional car dealers I have ever had the displeasure of dealing with.
Sales awful, after sales awful, service centre awful, repair centre awful. If it wasn't for the brand name, no one would ever touch this dealership. Its the first and last time I will buy a Land Rover/Range Rover and that is solely down to JLR Leicester. Back to BMW for me once I can part with this thing I was sold.

We have dealt with Marshall Nissan at Lincoln for several years, and usually been very happy.
However, in March we decided to upgrade our Nissan E-Power to a higher specification. We had taken out an Extended Warranty on our previous car, which wasn’t due to start until September 2027. We were told that we would be entitled to a full refund.
Three months later we are still waiting for our money. Emails to the dealership go unanswered. An official complaint to the compliance department, sent two weeks ago was acknowledged, but nothing since.
All we want is to be acknowledged and details of when we will get our refund.

2★ is generous. My experience at this dealership was genuinely disappointing from start to finish.

Here is why:

I visited on Saturday to view an E‑Pace. Despite walking in ready to buy, I was treated like an inconvenience because they were “running an event.” No appointment = no interest. I was left waiting long enough that I walked out, only to be followed to my car by a salesperson who’d clearly been told to chase me.

I booked an appointment for the next day at 1pm and drove 20 miles home. Returned Sunday at 1:13pm (traffic), checked in… and was left sitting again. At 1:34 I asked for an update and was told my salesperson was still tied up with another customer.

Another salesperson eventually stepped in — polite, helpful, and the only reason this isn’t a 1★ review. But even then, the car they showed me was filthy, scratched, and completely unprepared. They test‑drove my car but didn’t offer me a test drive in theirs. Then they valued my BMW at £9,000 despite Cinch offering £10,940 for the same model.

After wasting two days and two 20‑mile trips, I received an email saying they were “sorry they couldn’t help” and would “go to any length” to find my next car. The irony speaks for itself.

Save your time. This dealership is not worth the effort.

Having mentioned on here the mess with dealing with the Marshall Motor Group (Audi Oxford), where they insist that I pay for repair works that have failed immediately on my Audi Q5 & are withholding the vehicle, I got a reply asking for further details on the 2nd June. I replied and true to form, Marshall have completed ignored me. Please avoid this company at all costs as, unfortunately like me, you will regret it!

Really poor experience and we won’t be back. Pre booked a test drive of a car we had seen advertised online. After travelling some distance to the specified showroom and arriving at the appointed time, we were kept waiting for about an hour and the car clearly wasn’t ready. Eventually we were told that it had a flat battery, and could be ‘viewed but not driven’. It was covered in cobwebs and the upholstery dirty. After I grumbled a bit, they got it running and we road tested it, but by then we had lost confidence in them.