Marks Electrical Reviews 

118,758
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the swift and efficient delivery service, often receiving orders quickly and within expected timeframes. People consistently praise the delivery staff for being polite, friendly, and exceptionally helpful, often going above and beyond. The overall service is described as excellent, with many appreciating the clear communication and competitive pricing. However, some customers also noted issues with delivery, including items arriving late or being missed due to stock problems. A few people also reported receiving damaged or faulty products, expressing concerns about the company's resolution process for these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, frequently praising the delivery teams for being friendly,... See more

Service

Customers consistently note positive experiences with service, praising the excellent help with ordering,... See more

Product

People report positive experiences with product, often highlighting the great prices and value for money on... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting excellent help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more

Company replied

Rated 5 out of 5 stars

RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more

Company replied

Rated 5 out of 5 stars

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more

Company replied

Rated 5 out of 5 stars

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

119K reviews

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4.8

All reviews

(118,758)

17,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price on in Stock Microwave

Great price on Microwave that was in stock. I waited for free delivery and it turned as expected with a happy and friendly delivery driver. A++

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found a great price on your microwave and that it was in stock. It's wonderful that your delivery went as expected with a happy and friendly driver!

Rated 5 out of 5 stars

Excellent experience

Very good service, got our appliances delivered in rapid time for our kitchen.(We needed them quick).

Competitive pricing .

Overall very happy would definitely advise if you need stuff at short notice 👍🏻👍🏻.

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you received rapid delivery for your kitchen appliances and found our pricing competitive. Thank you for your recommendation!

Rated 5 out of 5 stars

Delivery team polite and friendly…

Delivery team polite and friendly service

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery experience was positive and that our team provided polite and friendly service. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Great delivery experience

Marks Electrical had the washing machine I wanted in stock at a great price, and delivery was very fast. The delivery drivers (Mark & Rich) were really warm and friendly and brought the washing machine into my house and into the room it was destined for very quickly. Nice job!

18 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that you found the washing machine you wanted at a great price and that the delivery was very fast! It's wonderful to know our delivery team was friendly and quickly brought your appliance into your home.

Rated 5 out of 5 stars

Mosh and Kenny were very helpful and…

Mosh and Kenny were very helpful and delivered items without a problem.

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our team members were very helpful and delivered your items without a problem. Thank you for your kind feedback!

Rated 5 out of 5 stars

Brilliant so simple

Brilliant so simple, good price, delivery was magic and no complaints second time in used them and very pleased.

24 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found our service simple and our price good. It's wonderful to hear that our delivery was magic and that you're very pleased with your second experience!

Rated 1 out of 5 stars

Marks have not replaced their faulty washing machine we had for two days

We ordered a washing machine from Marks Electrical, it arrived Wed 15 Aug, but the machine stopped working after the installers left. We called Marks E who sent out their engineer who confirmed the machine was faulty. We called Marks Customer Service and were told they were dealing with and we would get a replacement, we did not heard back from Marks (we have now been without a washing machine for nearly two weeks) so we chased them up today to be told they would make sure we got a replacement by tomorrow, we called again this afternoon to be told by Marks they cannot do anything without a serial number (this is the first time we have been asked for this, I said I was surprised they had not asked this when their engineer came out who surely would have recorded the number down) We gave them the serial number, we are still no further, no functioning washing machine.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great range and delivery service…

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc..
Communication was good although we did have to pay delivery cost of £20. The delivery people Matt and Ravi were v.helpful and the fridge is now working reached temperature in just 3hours

24 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found the perfect unusual size fridge with all the features you wanted! It's wonderful that our communication was good and that our delivery team was so helpful.

Rated 5 out of 5 stars

Just received an order via Amazon

Just received an order via Amazon, and supplied and delivered by Marks Electrical. Superb service, they kept me well informed prior to the delivery, and were within a couple of mins of the estimated arrival time.
They unloaded the appliance, just where I wanted it, without any fuss or drama, and even took away my old appliance.
The two guys on the lorry were polite and extremely helpful, going way beyond my expectations.
Thank you very much for a really trouble free experience.

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your superb and trouble-free experience! It's wonderful that our team kept you well informed and went beyond your expectations with their politeness and helpfulness.

Rated 5 out of 5 stars

Delivery team

Delivery team
Really friendly and knowledgeable guys - they brought our new fridge freezer into the desired location and helped us with what to do if there were any issues
Thanks for your help!

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was friendly and knowledgeable, and helped you with your new fridge freezer. We appreciate your kind words!

Rated 4 out of 5 stars

Great price

Great price. Pleaseant delivery drivers. As described.

13 June 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're so happy to hear you received a great price, pleasant delivery, and that everything was as described.

Rated 5 out of 5 stars

Delivery team fantastic

Delivery team fantastic. Polite and on time.

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so pleased to hear that our delivery team was fantastic, polite, and on time.

Rated 5 out of 5 stars

Delivery

Had Luke and Victor deliver my fridge freezer today and were exceptional throughout the whole process. Took good care of my item and took care when moving around the house with their dolly. Great work thank you 👏

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was exceptional throughout the whole process. It's wonderful that they took good care of your item and were careful when moving it around your house.

Rated 5 out of 5 stars

Arrived on time

Arrived on time, everything as expected.

24 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're glad to hear that your experience met your expectations and that everything arrived on time. We appreciate your feedback.

Rated 5 out of 5 stars

Our New Washing Machine.

Our new washing machine made by Samsung was delivered by Mosh+Kenny this morning.Very polite they where and put in the kitchen for me and took the old machine away.Can't complain at all.Very Pleased with the service.Price for the machine very competitive so I'm happy.

24 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience with your new washing machine delivery! We're glad our team was polite and ensured everything was placed perfectly for you. It's wonderful to know you're happy with the competitive price and service.

Rated 5 out of 5 stars

Informed of delivery time and the…

Informed of delivery time and the delivery men were amazing and polite.

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that you were informed of your delivery time and that our delivery team was amazing and polite. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Just had a delivery from this company…

Just had a delivery from this company delighted very pleased I was kept updated every step of the way I gave them a delivery date they gave me a time spot on two very polite and helpful delivery men.

23 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so delighted to hear you were pleased with your recent delivery! It's wonderful that you were kept updated every step of the way and that our delivery team was polite and helpful.

Rated 5 out of 5 stars

Amazing delivery team

Amazing delivery team! Thank you for your kindness and amazing service

24 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team provided amazing service and kindness. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Delivery straight away

Delivery straight away, professional delivery men, very polite. Would use again definitely, once again thanks.

22 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your delivery was prompt and that our delivery team was professional and polite. Thank you for your kind words; we look forward to serving you again!

Rated 1 out of 5 stars

Paid for item that was not delivered as they said it was out of stock.

We ordered and paid for a fridge freezer. The day before delivery we received a call saying the item was now out of stock. After that we received a text giving the delivery slot. On the delivery day I received a further text and a phone call saying they'd be with us soon, despite not having the item on the lorry. In the evening I received a further text saying we'd missed our delivery and to call to rearrange.
Very poor service and I still don't understand how I could pay for an item that was showing as in stock but they'd gone out of stock before delivery. When I spoke to their sales rep he was very off hand.

20 July 2026
Unprompted review

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