Marks Electrical Reviews 

119,111
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the delivery service, highlighting its speed and efficiency, with many appreciating the precise time slots and advance calls before arrival. The staff consistently receives praise for being polite, friendly, helpful, and professional, often going above and beyond during delivery and installation. People find the overall service excellent, noting the easy ordering process, clear communication, and competitive pricing for products that arrive in good condition. However, some customers also noted issues with product quality and delivery. A few people reported receiving damaged or faulty items, with some appliances having problems shortly after purchase or being unfit for purpose. Additionally, a small portion of people experienced delivery failures where items did not arrive as scheduled, or encountered problems with delivery tracking not updating correctly.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness,... See more

Staff

People report positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and fantastic... See more

Product

Customers consistently note positive experiences with product, often praising the selection and good prices,... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous service from start to finish. Having been scammed elsewhere recently I'm now very wary of buying from places I haven't tried yet. However Marks was the cheapest for a new tumble dr... See more

Company replied

Rated 5 out of 5 stars

Order placed Thursday and delivered Saturday within the time slot given. Both delivery men were polite and friendly. Took care when handling the oven and respected the property. Oven has been fitt... See more

Company replied

Rated 5 out of 5 stars

I ordered a larder fridge & freezer yesterday afternoon. It was an easy straight forward process. There was no delivery charge & both items arrived this afternoon. I was given a 3 hour delivery sl... See more

Company replied

Rated 5 out of 5 stars

Marks Electrical came to the rescue when as per usual the usual big brand stores ran out of stock. The process was easy enough and swift and confirmation of the delivery was made promptly. On the deli... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

119K reviews

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4.8

All reviews

(119,111)

16,217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery team

Delivery team were excellent and on time as schedulef.

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that our delivery team was excellent and arrived on time as scheduled. Thank you for your positive feedback!

Rated 5 out of 5 stars

Many thanks to Lacy very helpful.

Many thanks to Lacy very helpful.

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that Lacy was very helpful. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly after issues yesterday. Drivers polite and helpful

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was prompt and that our drivers were polite and helpful. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Ordered Friday installed on Sunday…

Ordered Friday installed on Sunday (World Cup day!)

We have bought from Marks Electrical before and these previous very positive experiences meant they were our first choice when buying a Bosch Fridge Freezer this time

We had purchased on the Friday advised which days they could install. Sunday was not necessarily our first choice, however when we were offered it we said yes

The installation guys were very clean and careful with equipment and our house (this was not a simple fit into our house because of the size)

We were advised a time slot for arrival, which they met. Installation was impeccable and all rubbish, packing, etc was taken away

We the reasons above we highly recommend Marks Electrical to everyone.

Barry & Liz Skeel
Hitchin Hertfordshire

19 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear about your consistently positive experiences with us, leading you to choose us again for your Bosch Fridge Freezer! It's wonderful that our installation team was clean, careful, and efficient, even with a challenging fit. We appreciate your high recommendation!

Rated 5 out of 5 stars

Happy with delivery

Happy with delivery. Prompm and polite

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was prompt and that our team was polite. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Placing our order was easy

Placing our order was easy
Information ref. delivery date-time of delivery given in good time - delivery on time-your driver and mate could not have been more efficient. The d/washer works.

28 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that placing your order was easy and that you received timely updates regarding your delivery. It's wonderful to know our delivery team was efficient and that your new dishwasher is working perfectly!

Rated 5 out of 5 stars

Installed my new washing machines great…

Installed my new washing machines great delivery team thank you

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your new washing machine was installed and that you had a great experience with our delivery team. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

True to form

My tv arrived exactly when it was supposed to. Very helpful delivery guys. The site is so easy to order from. Will be recommending to friends.

25 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your TV arrived exactly when expected and that our delivery team was very helpful. It's wonderful that you found our ordering site easy to use!

Rated 5 out of 5 stars

2 delivery drivers inspected the fridge…

2 delivery drivers inspected the fridge found problem with the installation and directed me what to do

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery drivers were able to identify the installation problem and provide helpful guidance. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Hassle free experience

Hassle free experience - drivers rang with ETA, arrived on time, very efficient and careful moving items. Polite. Quick. definitely recommend

30 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had a hassle-free experience with us. It's wonderful that our drivers were on time, efficient, careful, and polite. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Delivery team were fab

Delivery team were fab, very efficient and friendly!

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was efficient and friendly! Thank you for your wonderful feedback and for taking the time to share your positive experience.

Rated 5 out of 5 stars

Very good customer service

Very good customer service, competitive prices and quick delivery

30 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you experienced very good customer service and found our prices competitive. We're also glad you appreciated the quick delivery!

Rated 5 out of 5 stars

Delivery team Tommy and Jonno were…

Delivery team Tommy and Jonno were really helpful and polite. Had deliveries before but these guys went the extra mile to help. Well pleased

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was really helpful and polite. It's wonderful that they went the extra mile to assist you, and we're delighted you're well pleased!

Rated 5 out of 5 stars

Delivery team were excellent

Delivery team were excellent. Delivered to room of choice. Very pleased!

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team provided excellent service and delivered your item to the room of your choice. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Kept informed of delivery date and…

Kept informed of delivery date and time. Stress free experience with a quality product for the price.

27 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that you were kept informed about your delivery and that you had a stress-free experience with a quality product. Thank you for your positive feedback!

Rated 5 out of 5 stars

New fridge delivered

New fridge delivered. Two delivery workers were really nice and friendly. Very good communication on the day regarding the delivery time and really helpful in putting it into place. Would highly recommend.

27 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your new fridge delivery was a positive experience! It's wonderful that our delivery team was friendly, communicated well, and was helpful in getting it into place.

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