MLP / Marie Louise Paris Reviews 

I placed an order in early February 2026. What followed was nearly two months of poor communication, a fulfillment failure, and a customer service experience that felt more like a runaround than a resolution.

My original shipment never moved; tracking showed it stuck on "processing" indefinitely. When I reached out (after weeks of non-movement), I was told to stay patient and follow up again later. When I did, a reshipment was sent at standard speed with no acknowledgment of the delay or any offer of compensation. I'd note that when the reshipment email came through, I also received an email that my original package had shipped. I flagged this to MLP customer service and I received a response to the effect of 'these things happen and are out of our control'. Eventually, both packages arrived, confirming the original order had never properly shipped in the first place.

When I requested a full refund with prepaid return labels (given that the fulfillment issues were entirely on MLP's side), I was offered a 70% store credit instead. This appears to be their standard deflection; I've since seen it documented by many other customers in reviews here. When I declined and escalated, I received an email response promising supervisor follow-up, and then nothing.

A few things worth knowing before you order: items ship from China, not France, with no upfront transparency about it; return shipping costs are the customer's responsibility and can be significant; and the quality of the items I received did not match the price point or the marketing.

I have the full email chain documenting everything and am actively pursuing a resolution. I'll update this review if MLP makes it right.

Love the brand!! Every piece I got is aesthetic and functional 🩷

I’m really happy with my experience with Marie Louise Paris. The pieces feel very soft, comfortable, and flattering, and the quality is beautiful.

Everything feels thoughtfully designed, and overall it was such a smooth and pleasant experience. I would definitely recommend 🤍✨

Amazing customer service. I accidentally entered the wrong address and they helped me track and reroute the package immediately. Thank you Miangaly!

This is another Chinese company pretending to be from another country and in this situation its French. Whilst the website displays in French language, the order is directly received and fulfilled in China. That is not accounted for in your delivery times either. You get an email a day or two later saying there is a delay... no wonder, it's coming from China and not France.
Given the initial selling factor that it was French and going by the size guide. The products are typical Chinese smaller made and not true to size. They look nice in the moddelled photos, but they don't look the same on cause they are so much smaller made and somewhat disportionate. Don't bother with the free gifts, mine was an extremely cheap wrap top in white. Poor knitting, and extremely thin, I doubt a charity box would keep it.
I was extremely disappointed for the value of my order, given its coming from China. The only nice thing is the design, the rest is a let down. I'll never buy again, on top of that it's disappointing to be tricked.

Everything what I have received from this company was 3 sizes smaller or was of a bad quality. I have sent Everything back and now for WEEKS begging for the payment back, receiving the messages of "don't worry, we will proceed with the refund as soon as possible". I never had it worse than that. Its a robbery.

I am not surprised this cmoany is displaying fake reviews. Let me give you a real one from an actual customer. This company takes your money and never delivers the orders. They say they are from France but they ship itema from China using a cheap and criminal courier company that says they deliver orders to ‘a safe place’ amd NEVEr deliver the order. After placing and order and waiting a month for the delivery Yodel said they delivered my order to a safe place providing no photo evidence and never actually showing up yo my address. They blamed sender. Sender aaid they sent another order with same courier and same atory of lies repeats itself. Nobody takes responsibility. I asked for a refund and have been ignored. Please AVOID this company. They are con artists.

Refused to refund my return due to a “stain”. I never tried them on and there was no stain when I returned them. Garbage company and products.

I’m really obsessed with your awesome brand and the quality 💪🏾🫶🏽

Love their products ❤️ fit so well

- UPDATE, company still refusing refund and now deducting value from original payment claiming items were missing from the parcel!? which they were NOT - have had to report to trading standards.

Would give a ZERO if I could - horrendous quality products, took over a month to arrive from a warehouse in china, have to return at your own cost. Obviously a TEMU front. now they are REFUSING REFUND. Please feel free to contact me for all email chains and comms with company for proof !

I ordered several items from MLP, my body is changing so I’m not small across the board. I ordered a lot of smalls and say they did not fit. I live in the US so instead of shipping them back to France they let me keep them and gave me a 70% credit. They were delightful to interact with and I’m super excited to receive my medium clothes.

I ordered several hundred dollars worth of clothing including leggings, sport bras and tops. Every bit of it was cheap and ill fitting. The fabrics are very thin and either too stretchy or have no stretch at all. I was honestly shocked by the poor quality. I returned all of it but that was another whole ordeal. They require returns in 15 days but they take a day to respond to emails and it took 3 rounds of emails with me refusing an exchange or store credit before they would send me the return address. They don’t cover the cost of returns so expect to pay upwards of $50 to return the items to France. Also, it takes them weeks to issue a refund. I returned everything (with each item in its original plastic bag as required) and they still refused to refund the sports bra because they said it had a stain on it. This company is total scam.

Unfortunately the sizing chart didn't work for me - am am a 34A, butt he size small was wayyyy tight.

I asked about returning the items, which is convoluted because they do not cover shipping from the US for returns. However, Juliana offered to compensate me with a credit (not the full price, but majority) and keep the items that didn't fit, and even got me a little extra credit on top.

I wish they had fit in the first place, and they took a long time to ship to the US, but France and tariffs and everything make that understandable.

Really appreciative of the credit and working with me to find a solution! Thanks Juliana!

Warning to anyone in the UK buying from this business- their returns policy is the most convoluted I have ever come across. They have a 14 day returns policy, but it took me 6 days for the company to reply to multiple email requests for their address so I could start the return process. Even then, they kept trying to offer me 70% discount instead of refund but the items do not fit and are low quality. Do not use this business if you are expecting a level of service applied by most UK business! Returns are at own cost to an address in France, which is not made clear on purchase. I would definitely not recommend!

It’s a SCAM! Have a look at the positive reviews - they’re all fake, profiles with either just 1 review or profiles that clearly do this as a job to similar drop shipping scams.

Firstly, the clothes are very cheap quality, then they make it impossible to return them and then once you return they refuse to refund. The delivery was delayed by 2 weeks (probably cause shipping from china not France how they like to say), then it took me 6 emails (!) and 3 weeks to finally get a return address, they would refuse to give it to me. When I eventually got the address, paid my own return shipping and taxes & duties, they didn’t respond again for weeks. Then they came up with an excuse that “one item is stained” and again refusing to refund and offering their “vouchers”. I had those items in total for few hours, as they arrived so late, a night before my flight, I didn’t even try them all on when I realised how bad the quality is. So yeah.. what a scam. Oh, also when they lied that my return items arrived on Jan 30, when my tracking information shows delivered on 15th. I’ve escalated with my bank now. Don’t fall for this!!

Products ship from China. Poor quality. A month wait for delivery. Return process too difficult and extremely long. They tried to negotiate with me to keep products for a reduced refund, but I have no need for these poor quality clothes. Now have returned items at the my own expense for shipping costs. Still waiting for a refund a month later!

My parcel is still being delivered, so I cannot comment on the quality of the products. But the service has been exceptional and when I ran into some trouble with delivery address changes, the company's support team has been incredibly helpful and responsive :)

Mandalay was incredibly helpful and communicative and respiratory dedication to my situation of needing g to change shipping mid transit.
Thank you

Excellent customer service from
Miangaly and beautiful products.