Manicaa Reviews 

How can this idiotic company still be on the web, refund was promised and still nothing.

Manicaa claimed to be put if stock.
I was never refunded.
There is no calks answered, no emails returned except an automated response.

It's a scam.

I bought a product that wasn't in stock and have been waiting for over 3 months for my refund.

Wish I had checked reviews of this online company before placing an order with them. Please be weary of this company. By their own admission they are purely an online store and do not have a physical store or collection points in SA.

Placed an order (no.000069108) on 8/06/2022, ETA 10-25/30 business days. On 12/06/2022 I received notification that expected dispatch would be week of 3 July. On 7/07/2022 received and email regrettably informing me that my order was delayed. They committed to sending a separate email with revised delivery dates that did not come. After prompting them on 21/07/2022 they communicated that they were experiencing shipping delays and asked if I would like a new ETA or a refund, I opted for a new ETA and was given week of 22 August.

On 25/08/2022 I requested an update but received no response. On 29/08/2022 I once again requested an update via email, Write Us and Live Chat (which when I tried to use it wasn't live so ended up leaving a message). Received a response on 30/08/2022, same automatic response asking if I wanted a new ETA or a refund, this time I opted for a refund.

On 2/09/2022 I requested an update on my refund and received a surprisingly quick response stating that I would receive a full refund and requesting my banking details. After submitting my banking details on 2/09/2022, queries on all platforms on 3/09/2022 went unanswered. After submitting yet another query on 7/09/2022 I received a fairly quick response apologizing that the refund had not yet been processed and informing me that the matter had been escalated to the finance team for urgent processing. Followed up a few more times but gave up after receiving the same copy/paste empty apologetic response.

Update:
Despite receiving the response below from Manicaa, as of 24/11/2022 no email or refund has been received making it yet another copy/paste empty apologetic response.

This must be a scam. No e-mail replies. The tel on website no 011 568 7639 that number redial to (010) 822-4253.

Ordered 27 July. Now 11November still not received my order. Possible fraud?

It seems I have been scammed as well.
I have paid for my item and to-date not received. I have tried emailing and phoning with no luck.
O/N 000076094
Llewellyn Thomas

Still now luck from Manicaa, even though they stated they would contact me.

Good day

I've received my parcel yesterday. Thank you very much.

Good day

Order ID: #000074783

I would like to know if my order is going to be delivered this week? I've paid on 09/09/2022 already.

Regards

Lizel Greeff
078 576 5692

I ordered the TONITTO Newborn Umbilical Cord Adjustable Belly Band for my daughter.

I’m now a few days away from my delivery date, i had prepared everything for my baby bag and the one thing that she will use from her first day hasn’t even arrived.
Manicaa isn’t responding to my emails or answering my calls.

The frustration I have that I paid for something that’ll convince me but the business won’t even communicate as to where my order is or why I don’t have it!

I definitely hate a bad shopping experience and I’m ready to drag all Manicaa, Karibaa, Kurima, Merkado and Musika if my order is not sorted.
My order number is #000075883

It's a refund scam. I have reported to our local revenue service, banking ombudsman, you name it. It is criminal, as good as mugging you only worse, they have your IP address, banking details, delivery address. The owners should be arrested, easy to trace but police don't have resources to follow up.

I think I’ve been scammed..I’ve been waiting for my order since May,and it’s now November,I haven’t received my order

I'm glad I received my order. I was quite sceptical after seeing other complaints on Facebook.
I wish communication with regards to updating me on my order was more frequent. But other than that, thanks.*

I made a purchase in July. It has not arrived, upon inquiry I was given an updated time of delivery. That date has come and gone. I have tried emailing for a refund as well as phoning and not having any luck. My order number is 000071946

After receiving a reply from Manicaa after I posted this review someone did contact me to get a refund. The email said I should receive a refund within 7 to 14 business days. I sent my details on the 8th of November and I am still waiting it’s the 2nd of December.

I placed an order for a book on cancer as a family member has been diagnosed.

They took payment, did not deliver the book, and are unreachable.

Their email address is left unanswered, the South African physical address is fake, the phone number is left unanswered after being placed in a call center queue. The website form and chat is ignored completly.

Customer support details are all fake and defunct.

I require a refund immediately.

Order number: 000075261

Update: The response below from Manicaa is not true. They have my bank details and have not refunded me.

They seem to reply to public reviews but not emails from customers. Do not interact with this website.

I ordered an item 28 July 2022 and it is now 3 November 2022. I emailed to enquire about my order and I was given a change in arrival date of my order. It has not arrived. I then inquired about a refund and was told they wil send an email regarding said refund. Still waiting. No feedback and no refund.

I placed an order for numerous items with Manicaa in January 2022. When the package finally arrived they had short shipped one item. I immediately followed up with Manicaa and they apologized & agreed to ship the missing item asap. I waited several months for this item to arrive, but it never did. I finally requested a refund but first I was advised the delivery of the item was imminent and a few months of empty promises later, when delivery was clearly not happening, I requested a refund again. In short, I have been engaged in an 11 month back & forth communication game with Manicaa with regards to them promising to refund me, but to date I have nothing, no refund, no credit, nothing - only empty promises and so I'm an extremely disgruntled customer that is out of pocket..

We placed a order for an item on 17 August 2022. After 10-25 working days our order never arrived. We then asked again where our goods were and again we were given another date for delivery and still no arrival of our goods. It has been 53 working days since we ordered and paid in full for our product and still we have not received it with no feedback from Manicaa. It is very concerning that you pay for a product but you never receive it. Does this company even exist?
Your Order #000073559
Placed on Aug 17, 2022, 2:29:20 PM
When we call the call centre the calls don't go through.

I have ordered and paid for my order. Then I was told that the product is out of stock, but it did show when I ordered that there is enough in stock. Then I was told that I will be refunded and till now I haven't received my money back. When will I receive my money?

Manicaa is a Sham, and I advise you to not buy from them. I ordered my stuff 3 months ago, still waiting. I emailed them 3 times, they just don't respond.

I am trying to get a refund.

After placing #000070803 in July
After numerous follow-up emails
I received a mail saying that the order would be despatched from their UK warehouse & delivered 26 September & have received no response since then.
Now I am really frustrated
It is now January 2023 and I have not been refunded