Who ever is in charge at Mamedica, please listen carefully! Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, ma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
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Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
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Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
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Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great so far!
I haven’t had my consultation yet but so far these guys have been amazing, specifically Simran who has gone out of their way to help and even managed to get me booked in much sooner than expected. Kudos for making this process easier.
25 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with us has been so positive so far. It is especially wonderful to know that Simran was able to support you, answer your questions, and help arrange an earlier consultation for you.
Simran will be delighted to hear your lovely review.
Thank you again for your feedback. We wish you all the best for your upcoming consultation and look forward to supporting you throughout your treatment journey.
5 stars due to the above and beyond…
5 stars due to the above and beyond service I received from a particular staff member. Vinny my man I have gotta say thank u for being patient with me, and making sure my medical got out on time after payment issues. 5 stars all day long due to this fella
25 June 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave such wonderful feedback.
We are delighted to hear that Vinny was able to provide the support you needed and went above and beyond to help resolve the payment issues and ensure your medication was dispatched on time.
Vinny will be thrilled to know that his patience and dedication made such a positive difference to your experience.
Thank you again for your 5-star review and for choosing Mamedica. We truly appreciate your support and wish you all the best with your treatment.
Excellent service…
The whole experience was straight forward and everything was explained. Yousef was friendly, informative and helpful. Everything was sorted within 24 hours of my initial contact. Yousef guided me through the process.
25 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback.
We are really pleased to hear that your experience was straightforward and that everything was clearly explained. It is great to know that Yousef was friendly, informative, and helpful throughout the process, and that your query was resolved within 24 hours of your initial contact.
Avoid Mamedica they're a ripoff
Avoid this company they are a total ripoff with lots of hidden fees and "essential" but expensive follow up appointments. I have just been told there's a £75 fee to rearrange a "complimentary" appointment which they booked. Customer services are unhelpful.
24 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback.
We are sorry to hear that you have been unhappy with your experience. We take concerns regarding our fees, appointment process, and customer service very seriously.
We would like the opportunity to investigate this matter further. However, we have been unable to identify your account from the information provided. Please provide the information requested.
We look forward to hearing from you and resolving your concerns.
I had a really positive experience with…
I had a really positive experience with Mamedica today. I spoke with Stephen, and he was genuinely excellent throughout. He was straight to the point, very knowledgeable, and took the time to explain everything clearly without overcomplicating anything.
The whole process felt smooth and efficient, and I left the conversation feeling fully reassured and well looked after. It’s rare to get service that feels both professional and genuinely helpful, but Stephen delivered exactly that.
Overall, I’m very satisfied with the service and impressed with how easy everything was made for me.
23 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your experience.
We are delighted to hear that you had such a positive experience with Stephen. It is wonderful to know that he was able to provide clear, knowledgeable, and efficient support while making the process straightforward and easy to understand.
We take great pride in delivering a service that is both professional and genuinely helpful, so it is particularly rewarding to hear that you felt reassured, well looked after, and supported throughout your interaction.
Thank you again for your thoughtful comments and for choosing Mamedica.
Nicola Wiseman helped an old man…
Nicola Wiseman helped an old man navigate the process smoothly and with love, many thanks
22 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such kind feedback.
We are delighted to hear about your positive experience with Nicola Wiseman. It is wonderful to know that she was able to guide you through the process smoothly and provide the support, patience, and care that made a difference to your experience.
Feedback like this is greatly appreciated and helps us recognise the dedication of our staff.
Thank you again for your kind words and for choosing Mamedica.
They have been very helpful and upto…
They have been very helpful and upto now they've given great communication
22 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that you have found our team helpful and that communication has been clear throughout your experience with us so far. Providing timely and effective support is very important to us, and it is encouraging to know that this has been reflected in your interactions with our team.
Thank you again for your kind words and for choosing Mamedica. We look forward to continuing to support you on your treatment journey.
Yousef went above 👌🏼
Yousef went above and beyond to make sure I understood everything, I asked way more questions than was needed but he took his time and made every phone call easy and stress free. Communication was 10/10
23 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Yousef. It's wonderful to know that he took the time to answer all of your questions, made sure you fully understood everything, and provided clear, stress-free communication throughout your interactions.
We pride ourselves on delivering excellent patient support, and it is great to hear that Yousef went above and beyond to make the process as easy and reassuring as possible for you.
Updated Review
Updated Review
After banging my head against a brick wall trying to get a name to provide to my Occ Health company, I posted a bad review.
Mamedica done their usual, a speedy reply, we will fix this, sorry bla bla bla
I phoned them back to get details as promised. They knew nothing of my problem and refused to give information once again. Asked to be contacted by a supervisor, nothing once more.
An email was sent but went to my spam folder, where every other mamedica email goes straight in my inbox?
A good company in fair weather, no issues with products. However, do not expect any help or aftercare, once they have your money, you are on your own.
Think twice if you may need help with Occ health or work reports, as the follow up care is almost zero.
Let's here what snake oil they have for me this time
Edit: You do not get off Scot free on this. I was told that I would get a call back around 2 weeks ago, never happened until I posted another poor review, then you mysteriously call. Had you had the decency or professionalism to provide a call back, then you could have informed me of your actions.
All mamedica emails go to my email address, no issues, however this 1 pivotal email does not, highly strange don't you think.
I would also like to complain about the lady that phoned/talked right over the top of me yesterday. She had a few whoppers. She stated they had tried to contact the Icc health company but was told the person dealing with the case was on holiday.
I checked with the Occ health company. This never happened. Firstly you did not have permission from me to contact them at this point. Secondly they, Occ health, said this isn't how it works. Someone else would take it on as it's time sensitive.
I can handle cross lines, poor service but I will not be lied to by your staff, at my own expense. She also stated they had chatted about the DVLA, strange how did they manage that when they are on holiday?
A poor showing and an even poorer response by the untruthful employee.
She was more interested in the military charge that would go along with Occ health's request.
I will have to look for a new company. You have broken all trust.
Must do better
23 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are sorry to hear that you have been unhappy with your experience and appreciate the opportunity to clarify the situation.
Following your request, an email was sent to obtain the necessary consent required for us to release information to your Occupational Health provider. Unfortunately, until this consent was received, we were unable to proceed with your request, as we must ensure that any disclosure of personal medical information complies with our legal and regulatory obligations.
We understand that you did not see this email immediately, and appreciate how frustrating this may have been. Now that your consent has been received, your request can proceed and will be processed once all required steps have been completed.
We apologise for any confusion or frustration caused during this process and appreciate your patience while we work to complete your request.
Vinny from Patient Support
Vinny from Patient Support - Pharmacy
Mamedica Dispensary is really amazing at his job, he gives the best advice! when I had a query he dealt with it in no time , well done !!
22 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Vinny from our Patient Support – Pharmacy team. Providing timely and helpful support is something we strive for, and it's wonderful to know that Vinny was able to assist you effectively and resolve your query quickly.
Thank you for your support and for choosing Mamedica.
Dont pay the £200 upfront like i did.
Dont pay the £200 upfront like i did.
Had one consultation and payed £65 for my first prescription. My depression went through the roof. So I rang up and cancelled my account. They refused to give me a refund,for the rest. £170 ish out of pocket. With no explanation why
18 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are sorry to hear about your experience and the difficulties you faced during this time.
We would like the opportunity to look into your concerns further. However, based on the information provided, we are currently unable to locate your account or review the circumstances surrounding your cancellation and refund request.
Could you please provide the information requested here. Once we receive this information, we will be able to investigate the matter thoroughly and provide you with a response.
We look forward to hearing from you.
Fantastic team & service
Fantastic team & service, better pricing than competitors and a great list of options available. The best MC provider in the UK by far.
19 June 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for your kind words and positive feedback.
We are delighted to hear that you have had a great experience with our team and services. Providing excellent patient care, a wide range of treatment options, and competitive pricing is incredibly important to us, so it is wonderful to know that this has made a difference to your experience.
Your feedback will be shared with the team, who will be thrilled to know that their hard work and dedication are appreciated.
Thank you for choosing us and for taking the time to leave such a fantastic review.
Very friendly and helpful
Very friendly and helpful
Very clear communication from Jodie and she answered all my questions
18 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you found Jodie friendly, helpful, and clear in her communication. It is great to know that she was able to answer all of your questions and provide the support you needed.
Jodie will be pleased to know that her efforts made a positive difference to your experience.
Thank you again for your feedback and for choosing Mamedica.
Thank u Nicola wiseman for today you…
Thank u Nicola wiseman for today you was a great helps u solved my issue with no headache thank u.great customer service. Thank u again and god bless
17 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that Nicola was able to assist you and resolve your issue smoothly. Providing helpful and efficient support is very important to us, and we are pleased that your experience reflected this.
We will be sure to pass your kind words on to Nicola, who will greatly appreciate your recognition.
Thank you again for your feedback and for choosing Mamedica. We wish you all the very best moving forward.
So far so good
So far so good. Still awaiting a consultation, but the process thus far has been great.
17 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave a review.
We are delighted to hear that your experience with us has been positive so far and that the process has met your expectations. We appreciate your patience while awaiting your consultation and are pleased that everything has been going smoothly up to this point.
Thank you again for your feedback, and we look forward to supporting you throughout your treatment journey.
Really helpful staff always happy to…
Really helpful staff always happy to help. Thank you, Nicola!
17 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that you found our team helpful and supportive. Providing excellent service to our patients is always our priority, and it is wonderful to know that Nicola was able to assist you.
Nicola will be pleased to hear that her help was appreciated.
Thank you again for your feedback and for choosing Mamedica.
Ongoing since May 9th
🚨 Title: WARNING: The Bank Transfer Trap – They Strip Your Rights and Leave You StrandedThis clinic is a absolute danger to vulnerable patients, and everyone needs to know exactly how they manipulate payments to strip you of your legal rights.I paid my initial fees, but for the actual prescription, they force you to pay via bank transfer. Do not fall for this. They do this intentionally because they know that if you pay by bank transfer, you have no card protections, no standard debit card chargeback rights, and your bank cannot automatically pull the money back.Once they have your cash via transfer, you are completely at their mercy. In my case, this was my very first prescription. The package arrived completely open and empty. The postman's official delivery photo explicitly proved that the transit theft happened before it ever touched my hands. Mamedica didn't care. They hid behind "courier investigations" instead of prioritizing patient care, completely cutting off my medical treatment.Communication from their staff has been utterly appalling. I was given endless empty promises about email updates, completely ignored, and forced to repeatedly chase them down for over a month. While my bank was able to claw back my initial clinic fee, Mamedica is still unlawfully holding £206 for a first prescription I never received.Holding money from a vulnerable patient managing severe anxiety while cutting off their vital medical care is entirely unacceptable. They use bank transfers to trap your money so they can ignore you when things go wrong. Check Zendesk ticket #249254 and give me my money back. Avoid this clinic at all costs.
22 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for bringing this matter to our attention.
We can confirm that your request has been acknowledged and is currently under investigation. We understand the concerns you have raised and appreciate the frustration caused by the delay and the circumstances surrounding your delivery.
At present, we are reviewing the information available and liaising with the relevant parties to establish the full details of the incident. We will provide you with an update as soon as we have further information to share.
We appreciate your patience while this investigation is ongoing.
Had a lovely call with Jodie
Had a lovely call with Jodie this morning she explained everything I was unsure about in detail and listened to everything I was saying. Couldn’t recommend Jodie more and I thank you for your time and patience.
Amy
17 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your wonderful feedback.
We are delighted to hear that you had such a positive experience speaking with Jodie. It is great to know that she took the time to listen to your concerns, explain everything clearly, and provide the support and reassurance you needed.
Jodie would sure will greatly appreciate your recognition. Thank you for taking the time to share your experience and for your recommendation.
Nice and quick decision
Nice and quick decision. Professionals.
Well recommendations.
16 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are delighted to hear that you found the process efficient and professional, and that the recommendations provided were helpful. Our team is committed to delivering high-quality care and support, so it is wonderful to know that your experience reflected this.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to continuing to assist you.
Excellent service from Nicola 🙏🏼
15 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your wonderful feedback. We are delighted to hear that you received excellent service from Nicola.
Recognition like this means a great deal to our team. Thank you for taking the time to share your experience, and we look forward to continuing to support you.
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