Who ever is in charge at Mamedica, please listen carefully! Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a small issue with the device I received, and the team acted incredibly fast and professionally. They understood my needs right away, answered every question clearly, and sent the correct batt... See more
Company replied
Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he h... See more
Company replied
Yousef Issa you done a cracking job representing thr onboarding team, Make sure to cover everything Yousef even took away a query and provided the answer the next time we spoke without bein... See more
Company replied
Company details
Written by the company
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contact info
United Kingdom
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Think carefully before signing up. My experience with Mamedica’s complaint handling was exhausting.
I am writing this review because my experience with Mamedica Dispensary has left me with a complete loss of confidence, not only because of the product issue itself, but because of how the issue was handled afterwards.
In my opinion, the biggest concern is not what happens when everything goes smoothly. It is what happens when something goes wrong.
In my case, I raised concerns about Clearleaf vape cartridges being shown online in boxed packaging with coloured mouthpieces, but being supplied to me in a bagged format with a different physical feel and mouthpiece. This was not just about a box. In my experience, the physical format felt different, affected taste, affected use and damaged my confidence in the product.
I had already raised concerns about this format before. Despite that, my later order arrived with over £200 of Clearleaf products supplied again in the same format I had already disputed.
What followed is the reason I would warn people to think carefully before signing up.
I spent a significant amount of time chasing, emailing, explaining, sending images, repeating the same points and trying to get a clear answer. In my experience, the responses were not just unhelpful. They felt dismissive, cold, repetitive and process-led, with very little genuine care shown for the fact that I was a patient trying to resolve a real issue with medication I had paid for. Rather than feeling supported, I felt like I was being managed, brushed off and pushed towards accepting no remedy.
At one point I was on hold for around two hours, including past closing time. For a private medical service, I found that completely unacceptable.
Mamedica eventually escalated the issue to the supplier. The response I received confirmed that Clearleaf presentation stock had varied between boxed and bagged formats. It also confirmed that future batches would be released in boxed format to prevent further inconsistency, and that barrel mouthpieces had been reintroduced across production runs to resolve the mouthpiece variation issue.
That is the part I cannot get past.
The issue was serious enough to correct going forward, but not serious enough for Mamedica to remedy for the patient who had already raised it, paid for it and received the disputed format.
Mamedica also acknowledged that Clearleaf products may be displayed online with boxed packaging and coloured mouthpieces. They also acknowledged that I had previously raised concerns about receiving the bagged format and understood my frustration at receiving it again.
Yet they still refused to refund, replace or provide a cash remedy.
That tells me everything I need to know about the service.
In my opinion, if a patient raises a concern, is supplied the same disputed format again, and the supplier then confirms future batches will be changed to prevent the same inconsistency, the patient should not be left to absorb the loss.
This has made me feel that Mamedica’s complaint process is more about closing the issue down than putting the patient right. I felt heard in wording, but not helped in outcome.
The practical result was the same: no refund, no replacement, no meaningful accountability and no real resolution.
I am now leaving Mamedica because I do not trust how my concerns are handled. Account credit is not an acceptable remedy for me because I do not want to continue using the service.
My honest warning to anyone considering signing up is this: do not only look at the formulary or the prices. Think carefully about how you may be treated if something goes wrong, because my experience of trying to get a fair resolution was stressful, time-consuming and deeply disappointing.
I cannot recommend Mamedica Dispensary.
9 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your concerns and provide detailed feedback regarding your experience.
We are sorry to hear that you have been disappointed with the way your concerns were handled and understand that this has been a frustrating experience for you. We appreciate you explaining the impact this has had and the time you have taken to raise your concerns.
We would like to reassure you that your feedback has been received and is currently being investigated. We are reviewing the points you have raised, including the concerns regarding the product format, your previous communications, and the handling of your complaint.
Once we have completed our review and gathered all relevant information, we will provide you with a further update.
Thank you for your patience while we investigate this matter.
I was speaking to Kay Smith today and…
I was speaking to Kay Smith today and she educated me on the cycle in a way that I totally understood because I was a bit a little bit confused very very professional in her manner all I can say is very professional.
Thank you, Kay
7 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are so pleased to hear that Kay was able to explain the treatment cycle in a clear and easy-to-understand way. It is wonderful to know that her professionalism and support helped clear up any confusion you had.
Thank you again for your feedback, and we look forward to continuing to support you.
Super friendly and helpful team
Super friendly and helpful team. Lily was great and got me booked in super quick and answered all of my questions :)
7 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with our team. It is great to know that Lily was friendly, helpful, and able to get you booked in quickly while answering all of your questions.
Thank you again for your support, and we look forward to continuing to assist you.
⭐⭐⭐⭐⭐
I had an excellent experience from start to finish. The entire process was smooth, professional, and well organised. A special thank you to Sunny, who provided outstanding customer service throughout. Sunny was always friendly, responsive, and took the time to answer all of my questions, making the whole experience stress-free.
I really appreciated the clear communication and professionalism, and I always felt supported every step of the way. It’s rare to receive such a high level of customer care, and it made a real difference.
I wouldn’t hesitate to recommend this company to anyone looking for a reliable and professional service. Thank you again to Sunny and the team for all your help!
6 July 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that you had such a positive experience from start to finish. We truly appreciate your kind words about Sunny. It is fantastic to know that Sunny’s friendly approach, responsiveness, and support helped make your journey smooth and stress-free.
Providing clear communication and a high standard of care is extremely important to us, so we are pleased to hear that you felt supported throughout the process.
Thank you again for your recommendation and for choosing us. We really appreciate your trust and look forward to continuing to support you.
Very helpful
Good afternoon
So far Mamedica has been fantastic explaining everything along the way.
Jodie has been just brilliant in keeping me informed and updated with the whole process. Made the process very easy for me.
6 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for your lovely feedback.
We are pleased to hear that you have had a positive experience with Mamedica. We really appreciate your kind words about Jodie and will share your feedback with her. It is great to know that her support and regular updates helped make the process easy for you.
Thank you again for taking the time to share your experience. We look forward to continuing to support you.
Easy & accommodating
Easy seamless. Accommodating. Kay went out her way to address my concerns and work out a way to resolve the isssue
6 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave your feedback.
We are so pleased to hear that your experience was easy and seamless. It's great to know that Kay was able to help with your concerns and find a solution for you.
Thank you again for your support, and we look forward to helping you again in the future.
Yusuf was helpful and knowledgeable…
Yusuf was helpful and knowledgeable from the begging to the end
Very professional 👏
Thank you for making this decision easier with clear and open clarity
3 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are delighted to hear that Yousef was helpful, knowledgeable, and professional throughout your experience. It's wonderful to know that he was able to make the process easier by providing clear, open, and informative guidance.
Ordered my prescription and some of my…
Ordered my prescription and some of my medication was out of stock. Spoke too vinny today and he sorted it out for me. Been with ma medica a few months now they are a great clinic. Highly recommend
1 July 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback. We are pleased to hear that Vinny was able to resolve the issue with your out-of-stock medication and provide the support you needed.
We appreciate your recommendation and your kind words, and we will make sure your feedback is shared with Vinny.
Such an easy process
Such an easy process. I also couldnt believe how quickly everything moved forward. My case was handled perfectly and professionally
Al of Cumbria
30 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the process easy and were pleased with how quickly everything progressed. It is great to know your case was handled professionally and to your satisfaction.
We really appreciate your kind words and will share your feedback with the team.
What a great experience
What a great experience, the staff are fantastic, very knowledgeable supportive, friendly, the progress from filling out the online form, to booking a consultation appointment was less than 24hrs.
I was having trouble filling out the online evaluation so it was done over the phone. The whole process was effortless.
Keep up the amazing work.
30 June 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with us and that the process from your online form through to your consultation was smooth and efficient. It’s also great to know that our team was able to support you over the phone when you needed help completing your evaluation.
Your kind words about our staff being knowledgeable, supportive, and friendly mean a great deal, and we will be sure to share your feedback with the team.
Thank you once again for your encouragement and for choosing our service.
Nicola always is happy to help and go…
Nicola always is happy to help and go above and beyond to make sure you have a good experience with mamaedica
23 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your kind feedback.
We are so pleased to hear that Nicola has consistently provided you with such excellent support. It is wonderful to know that her willingness to go above and beyond has helped make your experience with Mamedica a positive one.
This will mean a great deal with Nicola.
Thank you for choosing Mamedica, and we look forward to continuing to support you.
So far my onboarding has been…
So far my onboarding has been faultless, very efficient which is unusual nowadays. Hats off to Lily, she’s been very good at her job.
30 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that your onboarding experience has been faultless and that you found the process efficient. It's especially wonderful to know that Lily made such a positive impression.
Thank you for choosing Mamedica. We look forward to continuing to support you throughout your treatment journey.
Excellent customer service from start…
Excellent customer service from start to finish. I started the process on 18/06/26 and received my prescription on 26/06/26. The team are friendly, professional, and genuinely helpful, the whole experience was stress-free. They offer an extensive range of products, and their user-friendly online portal makes it quick and easy to find what you need. I would like to thank Yousef for taking the time to answer my questions and going above and beyond to help. I am very happy and would highly recommend Mamedica
26 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that your journey with Mamedica was smooth from start to finish and that you received your prescription so quickly. It is fantastic to know that you found our team friendly, professional, and genuinely helpful, and that our online portal made the process easy to navigate.
A special thank you for recognising Yousef's support. Yousef will be delighted to know he made such a positive difference to your experience.
We truly appreciate your recommendation and are grateful that you chose Mamedica. We look forward to continuing to support you on your treatment journey.
The whole process with MAMEDICA was…
The whole process with MAMEDICA was smooth, professional and above all friendly. I needed to supply some additional evidence (not usual) but the staff were helpful and guided me. Great setup with great service.
28 June 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave such kind feedback.
We are delighted to hear that you found the process smooth, professional, and friendly. It is great to know that our team was able to support you with providing the additional evidence and guide you through each step of the process.
Your comments mean a great deal to us, and we will be sure to share your feedback with the team. Thank you for choosing Mamedica, and we look forward to continuing to support you.
Over 3 years with mamedica and had lots…
⁸Over 3 years with mamedica and had lots of different problems but having had moldy flower they wouldn't let me send back now I've received my 3rd vape cartridge that doesn't work straight out the packet at £80 each then being told to email again and their supplier has 8 weeks to respond even after never getting a response for the other 2 tapes let alone a refund and their response to moldy flower was noone else complained about it apparently.
Absolutely disgusting operation after costing me between £300 and £400 a month for products that don't even work at all.
Looking at changing to a different clinic after this no other company can sell you a item that's broken and make you wait 2 months to need even get a response.
My name is Chris s. If you get my honest review deleted again I will be taking legal action because you are flagging negative reviews and getting a then fabricated score to look better than you are . Really dodgy saying you can't find account sounds premeditated for flagging another hoest negative review.
26 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your message, and we are very sorry to hear about the issues you have described.
We have attempted to locate your patient record based on the details provided, however we are currently unable to identify an account matching this information.
So we can investigate your concerns properly, could you please provide the information requested here. Once we have these details, we will be able to review your account history, including the previous issues you have raised, and provide you with a full response.
We are sorry again for the frustration this has caused, and we look forward to resolving this for you once we can locate your record.
Happy
Very quick efficient service Yousef Issa was very friendly and helpful made everything easy to understand
26 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to leave such kind feedback.
We are delighted to hear that you found the service to be quick and efficient. It's wonderful to know that Yousef was friendly, helpful, and made everything easy to understand.
Yousef will be pleased to hear about your positive experience.
Thank you again for your feedback, and we wish you all the best with your treatment.
Great so far!
I haven’t had my consultation yet but so far these guys have been amazing, specifically Simran who has gone out of their way to help and even managed to get me booked in much sooner than expected. Kudos for making this process easier.
25 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with us has been so positive so far. It is especially wonderful to know that Simran was able to support you, answer your questions, and help arrange an earlier consultation for you.
Simran will be delighted to hear your lovely review.
Thank you again for your feedback. We wish you all the best for your upcoming consultation and look forward to supporting you throughout your treatment journey.
5 stars due to the above and beyond…
5 stars due to the above and beyond service I received from a particular staff member. Vinny my man I have gotta say thank u for being patient with me, and making sure my medical got out on time after payment issues. 5 stars all day long due to this fella
25 June 2026
Unprompted review
Reply from MAMEDICA
Thank you so much for taking the time to leave such wonderful feedback.
We are delighted to hear that Vinny was able to provide the support you needed and went above and beyond to help resolve the payment issues and ensure your medication was dispatched on time.
Vinny will be thrilled to know that his patience and dedication made such a positive difference to your experience.
Thank you again for your 5-star review and for choosing Mamedica. We truly appreciate your support and wish you all the best with your treatment.
Excellent service…
The whole experience was straight forward and everything was explained. Yousef was friendly, informative and helpful. Everything was sorted within 24 hours of my initial contact. Yousef guided me through the process.
25 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback.
We are really pleased to hear that your experience was straightforward and that everything was clearly explained. It is great to know that Yousef was friendly, informative, and helpful throughout the process, and that your query was resolved within 24 hours of your initial contact.
Avoid Mamedica they're a ripoff
Avoid this company they are a total ripoff with lots of hidden fees and "essential" but expensive follow up appointments. I have just been told there's a £75 fee to rearrange a "complimentary" appointment which they booked. Customer services are unhelpful.
24 June 2026
Unprompted review
Reply from MAMEDICA
Thank you for your feedback.
We are sorry to hear that you have been unhappy with your experience. We take concerns regarding our fees, appointment process, and customer service very seriously.
We would like the opportunity to investigate this matter further. However, we have been unable to identify your account from the information provided. Please provide the information requested.
We look forward to hearing from you and resolving your concerns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.