Mamas & Papas Reviews 

Served by Rhi in Mamas and Papas Cardiff and she was absolutely fab. The whole interaction with her was great. I am having my first baby and she made me feel that no question was silly and she was sure to explain everything to me thoroughly. The whole store was so nice and all other team members there were lovely too. We ended up going back a couple of days later and got served by Rhi again so both times were a 5 star service!

Great buying for baby appointment with Michelle at the Birstall store. Really honest, helpful feedback and not pushy at all. Walked away a lot more knowledgeable about our next steps.

My husband & I went into the Gateshead store to purchase a car seat for our Grandson. The service we recieved from Ellie was exceptionally good so customer friendly. Ellie went over & above helping us with the car seat, she is certainly an asset to your company

Katie was so helpful with all my questions regarding what a baby needs and what I’m looking for to match my lifestyle/personality
If I could give her a 100/100 I definitely would!
She was soooo informative and beyond helpful
Love, love LOVE!

A company who upholds their warranties! Had a bizarre experience with a well loved Bug Booster Seat having a part snap when changing out the straps, and Mamas and Papas upheld the warranty and exchanged the broken one for a new one.
Lovely customer services team who helped resolve the issues, meaning my child has a safe seat for eating her dinner tonight.

We had a great in-store baby buying appointment with Alessia in the Peterborough store - the appointment was really informative, with lots of different pram demonstrations, as well as being shown their bedside crib and wearable baby carrier. Really helped us in our decision making, highly recommend!

I popped into the Wednesbury store with my wife to look at prams and a next to me. We were greeted by Naz & Sarah, who were extremely polite and helpful. We explained our situation, and they demonstrated the products that were relevant to us. They both answered all our questions and gave us some valuable advice for the future. They are both very knowledgeable about the products we enquired about. They explained the flexible payment options and rewards.
Thank you Naz & Sarah for all your help.

We had an excellent experience choosing our first buggy at Mamas & Papas Bluewater, thanks to Natalie. She was extremely helpful and knowledgeable and patiently let us try several different buggies until we felt confident about our decision.

There was absolutely no pressure and Natalie gave us plenty of time to compare the options and was happy to answer all our questions. Once we had chosen the buggy, she offered to print out all the specifications for us and even took the time to handwrite some of the details.

We were extremely happy with the service and the whole experience. Choosing our first buggy felt much less overwhelming thanks to Natalie. Thank you for all your help!

we came into cardiff store about 4 weeks ago, and we ordered our pram bundle, we are happy and looking forward to it being delivered, we were served by lora and she was such a nice lady, very knowledgeable and chatty and showed genuine interest she was fantastic

I'd like to share my experience at Mamas & Papas Charlton. We went on a saturday evening and had a wonderful experience with Naomi, who was running the store on her own (for most of the day too).

We went with the intention of trying out some pushchairs and finding out what the different options were. Naomi was excellent at explaining the different options, understanding what we liked and helping us refine our choice in a logical manner. Most impressively, Naomi gave us a very personal experience, while still managing other customers and having already worked the whole day with very little help.
We also saw how she helped other customers with similar ease and familiarity and helped an expectant mum who was very anxious and not sure where to start.

We were really happy with our purchase and I hope M&P management can recognise the excellent work that Naomi is doing in the Charlton store and hope that this feedback can be passed onto her manager directly.

We will be back thanks to Naomi.

Shoreham store is incredible however those poor girls have to deal with us because Mamas and Papas refuse to move away from DHL who do not deliver on time or turn up at all!

Even staff confirmed they have constant issues with DHL. Choose a different courier

We had a fantastic experience in store with Molly who was so informative and helpful to us newbie parents. We were a bit lost with everything but Molly made us feel at ease and was so good at explaining everything at our level- she’s extremely knowledgeable.

We booked an appointment for Mamas & Papas in the Next Store in Leicester Highcross and were looked after by Gurjot. It was the best experience start to finish we could have asked for. We’re having our first baby so everything feels very overwhelming, but she put our mind at ease about so much!! She was so helpful, so lovely and knowledgeable, and wasn’t pushy or trying to sell anything, she just wanted to listen to us and our routines, and help us make the best decisions for us. She gave us invaluable advice about so much. We got everything we came in for and more, and already feel very comfortable using the products! We can’t see why we would shop elsewhere for anything baby related, and will 100% be going back into the store. Thank you Gurjot! You are a star!! Mia and Tom x

Lorraine helped me during my mammas and pappas 1-1 appointment! She had a great knowledge of all the products was incredibly kind and reassuring!

So so disappointed. Was gifted a beautiful blanket from mamas and papas as part of my baby shower. Once this was opened ready to be washed, after the birth of my son. It was faulty and has a discoloured line down it. Customer service via Facebook seem unwilling to help as I can’t provide proof of purchase for a gift and the person who gifted it no longer has the receipt. I can’t take this to the store as I have a newborn and don’t need to make an unnecessary journey. Not what I expected from a much loved brand. So upset that this is my first experience as a parent with this company.

I placed an order for click and collect to be collected from the Brent Cross store and got email same day to say it was ready which was nice! However it was today my Husband went to collect it and the order was not ready. The staff went around taking the items off the shelf whilst my husband waited and he even got asked what colours did we order for our items! I mean, we placed an order, you look at the order as you are fulfilling it not to mention it should have been ready anyway!! Later I got told the staff member was on her telephone and the atmosphere when you walk in is not professional. When we have been in before to browse as was pregnant, staff just chatting. It took a long time before shouting out to us if we needed any help, they did not even walk to us to speak. Baring in mind we are first time parents to be, we had no idea on travel systems and some genuine help and advice would have been nice. Customer service has gone downhill in some retail stores more so this Mamas and Papas in Brent Cross.

We had a superb experience with the wonderful Cynthia at Next Shoreham. She was very patient as she helped us try different models in not one but two cars (either end of the car park!).

We really appreciated the time Cynthia gave us and her colleagues were also really kind and full of advice, particularly regarding the vegan aspect of our new wheels.

Thank you Shoreham Mamas & Papas team!

We are grandparents wanting to buy a car seat, Gail and Leighton took the trouble to fully understand our situation (2 grandchildren, a newborn and a 1 year old) and what we needed. They raised things we hadn’t thought of, researched options and prices and could not have been more helpful. Wouldn’t hesitate to recommend.

Booked a buying for baby session and was show around the products and the store by Stella. It was a great experience - no pushy sales tactics and just a good conversation about our needs and wants. The store had a good range of products and I would feel comfortable buying from there. A positive experience all round.

I was served today by Cara at the Giltbrook store in Nottingham. I hadn’t booked an appointment but when asked questions, she was very knowledgable and informative with all the products and demonstrations. I purchased a pram bundle for our newest arrival in November and Cara was on hand to explain all the payment options too. Great experience 👍🏻