Makemytrip Reviews 

This site was very disappointing. The price changed twice after I selected the flight and started entering the passenger details. I've booked hundreds of flight tickets through different websites over the years, and I've never experienced this before. It felt misleading because the fare shown initially was not the price I ended up paying.

To make matters worse, I found that booking directly through the airline's website was actually cheaper. This site also charged nearly ₹5,000 as a convenience fee, making the total cost significantly higher than booking directly with the airline.

Based on my experience, I would not recommend using this site. Always compare the fare on the airline's official website before booking—you may end up paying less and avoid unnecessary fees.

I would give 0 if I could. I booked 4 flights from Lhasa to Katmandu on the dates that were advertised. I then booked my trip around that flight.3 weeks later I was told my flight had been changed and I had to liaise with Himilayan airlines to get my new flight and then change my plans which cut the trip short. Things happen like this I thought. Then I found out there was never a planned flight for the date that was advertised and I had booked on Makemytrip. A month later I cancelled my flights because of the US war with Iran and we were travelling through the middle east. We were due a full refund as that was the ticket we had brought. We also gave over a month's notice. My first email was courteous and said they were dealing with it. A few weeks later and several emails and WhatsApps were bounced back. They simply said use their app or website. Which I tried only to be told both do not work in the UK. So I was stuck. I tried phoning their office in India and was repeatedly put on hold or simply hung up on. Then eventually I could not even get through. It simply said use the website (which does not work in the UK). I have sent 20 plus emails numerous whattsapp and spent over an hour on the phone. Two weeks ago I got an email that simply said your ticket is closed. So after 4 months of trying for a refund I can't get any further. They have simply decided to keep the £1000 due to us. Don't use them. Their customer services are useless -they lie and cheat. They know their app and Website does not work in the UK. Surely you might be able yo buy something but not cancel of change. Even the feedback link I was sent does not work. Go direct with the airline. I got straight through to them although they could not refund us as it was Makemytrip responsibility. Stay away from them- seems they are really terrible and it's not just me.

Never use these guys. Number 1 cheaters, they never reply back or call back and someone wants to take the money of us. When u ask cancelation they say a very high amount will be deducted. I will never book from them again. And pls never use these guys.

Worst Experience Ever – Total Incompetence! Avoid at All Costs!I had the absolute worst experience with MakeMyTrip while trying to request a simple name correction for an international flight. Their customer support is totally useless and completely helpless.First, they sent me a broken link that did not work at all. When I called customer service, the representatives had absolutely no clue what to do. Instead of solving the issue, they told me to contact the airline directly. When I called the airline, they told me that because the ticket was booked through a third party, only MakeMyTrip could make the change.I was stuck in a frustrating loop, going back and forth between them with zero help. Because of their sheer incompetence, I was left stranded and could have been denied boarding on my international flight. They put my entire trip at risk and showed zero accountability.I will never use this company again and strongly recommend everyone to avoid them at all costs. Save yourself the stress and book elsewhere!

In past used many times and has lighter issues of what is endorsement in package and quality but different at time of usage this time it's more concerning as in name of date modification MMT team cancels first under non refundable and then changes. Price compare to other companies are much higher . Also sells limited category. MMT pays to hotelier after 30-45 days credit but pretend the amount already paid to hotel and add penalty charges on above as well.

**MakeMyTrip Has Failed Us for the Last Time — And Travellers Deserve to Know**( Palette hotel, formerly Sapphire star , Chappan market, Indore)

I am done giving @MakeMyTrip the benefit of the doubt.

We checked into a hotel with hygiene standards that were frankly unacceptable, and I raised a complaint the same day — 10th July — asking for an immediate hotel change. MMT's response arrived on 12th July, a full day before our checkout. By then, the "resolution" was worthless. This is not customer support. This is a company waiting out the clock until a complaint stops being their problem.

Then came the excuse: the booking was apparently "non-refundable." A detail that was never made explicit during booking, and one that conveniently surfaced only after the damage was done. If a policy is going to be used to deny accountability, it should be stated upfront — not produced after the fact as a shield.

Their idea of making it right was crediting a small amount to my MMT wallet. Let's be clear about what that is: not compensation, not accountability, but a calculated move to keep me locked into their platform for future bookings. It is customer retention dressed up as customer care, and I refuse to mistake one for the other.

This is also not an isolated incident. We have been failed by MMT twice before — on our trip to Gangtok, Darjeeling, and Kalimpong, and again in Lakshadweep. Both times, we chose to believe things would improve. They have not. If anything, the pattern is now impossible to ignore.

I am sharing this not out of spite, but because other travellers deserve to make informed decisions. If you are considering MakeMyTrip for your next trip, know exactly what you may be signing up for: slow, self-serving responses when things go wrong, and token gestures dressed up as resolution.
Incidentally having extensively travelled all over the country, I can safely say that this hotel was only worth half the amount that we were charged, by MakeMyTrip. So they completely missold the hotel to us. V

My booking got failed after deducting the money. Customer care is very bad and not helpful

Worst service worst support I don't recommend them at all, takes forever to process a refund and support team lies about contacting you

I strongly recommend avoiding them

Never plan any trip from this site, they are always charging very high prices, and in case of refund, they never refund your money. fruad

This platform do not deserve even 1 star. This platform is complete fraud. Reveiws gets posted automatically 5star bypassing the customers. They will give you coupons which do not work as refund.

The whole AI / bot system is a total failure and disaster. They give you repetitive answers which are meaningless. For passengers who are anyway distressed - this pathetic system adds to the stress. Any sane company doesn’t implement technological systems without a pilot or sustained release method. I am for last 7 days trying to solve my query. Who pays for my time being wasted for this shitty experience.

Very disappointing experience with MakeMyTrip UAE. Customer support is extremely difficult to reach, and when connected, they fail to provide effective assistance. I purchased travel protection during booking, but received no meaningful support when I needed to make a claim. Refund processing has been unreasonably delayed, and I was charged despite the flight being cancelled by the airline. Additional paid services offered at the time of booking were also not supported when required. Overall, the service lacked transparency, accountability, and timely customer care. I hope MakeMyTrip UAE improves its support standards and handles customer issues more fairly and efficiently.

I had been frauded my Make My Trip
When rail ticket was showed available 5,after Booked I received waiting tiket

No customer service. I put my nationality but they didn’t have it in the voucher, even though it has remark that there will be additional cost if the nationality of the client different than what exists in the voucher ( so why you not having it in the voucher). Its a scam so when you reach the hotel they will charge you double or more the price ( I have similar experience earlier)

⚠️ Beware of my experience with MakeMyTrip

It's been over 3 months, and I'm still waiting for my refund.

I was advised by MakeMyTrip to cancel my rescheduled Indigo flight directly through the airline. I was told no additional MakeMyTrip charges would apply. Despite this, AED 80 was deducted as a cancellation fee and AED 144 as a convenience fee.

Later, MakeMyTrip claimed my AED 531 refund failed because my bank declined the transaction. However, my bank confirmed they never received or declined any refund request.

I've made countless calls, spent hours on hold, been transferred between multiple agents, had calls disconnected, and sent numerous emails without a proper resolution.

As a customer, I expected honesty, transparency, and support—not months of frustration.

I'm now escalating this matter to the relevant consumer protection authorities.

Booking ID: AN21AG7TQ9730706837

Extremely disappointed with my experience. I had a confirmed booking through MakeMyTrip, but the hotel refused to provide the room upon arrival. The staff simply said they do not accept bookings from MakeMyTrip and cancelled my reservation without any prior notice. This was highly unprofessional and caused me significant inconvenience. If the hotel doesn't accept bookings from a particular platform, they should not allow those bookings in the first place. I would not recommend this hotel due to its poor management and lack of customer service.

With all these AI-edited photos, I can’t even tell what’s real anymore or what I’m actually going to get. I’ve booked so many times, and somehow I always end up getting scammed in small ways.

My experience with MakeMyTrip has been extremely disappointing due to the poor handling of my booking and the lack of effective customer support.

For my booking NF2AM87B46525094364, I paid ₹3,000 for additional baggage and ₹1,000 for an in-flight meal through MakeMyTrip. However, I later found that these ancillary services were not forwarded to the airline, and consequently I did not receive the baggage allowance or the meal. Despite this, the amount I paid has neither been refunded to me nor settled with the airline.

I have contacted MakeMyTrip customer support repeatedly over the past several days, but each time I have received inconsistent responses without any meaningful progress. It appears that the customer service representatives handling my case are unable to understand the issue or take ownership of resolving it. Instead of providing a clear solution, I have been asked to wait repeatedly while my money continues to remain with MakeMyTrip.

I sincerely hope MakeMyTrip reviews this matter, improves its customer support process, and resolves cases like mine promptly. Until my issue is resolved, I cannot recommend MakeMyTrip based on this experience.

I am extremely disappointed with my experience with MakeMyTrip.

I booked Emirates tickets and requested a date change for only one passenger. Instead, MakeMyTrip incorrectly changed the other passenger's booking, resulting in both passengers being unable to travel.

Since then, I have spent weeks following up through emails, phone calls, and even visiting the Dubai office. I have been repeatedly asked to wait 24 hours, 48 hours, 14–21 working days, and given multiple conflicting updates.

MakeMyTrip even acknowledged that an internal technical error delayed my refund, yet the matter remains unresolved.

I have lost valuable time, incurred additional expenses, and experienced unnecessary inconvenience. I hope this review encourages the company to resolve customer issues more responsibly. Booking Id : AN71ALQ9M9554891015

I don't even want to give a 1star rating as there is no response for my recent booking which I had to cancel due to a medical emergency..and they are rarely taking any initiative to even give a reply on email and on social media this is my booking id NH73093499129424